Business Details
35 Years
experience
Professional Property Letting Services in Loughborough
Established in 1991, Hamlets Lettings has built a reputation as one of the longest-running independent property letting agencies in the Loughborough area. Our directors, Maureen and Elaine, bring over three decades of hands-on experience to property management, combining deep local market knowledge with a commitment to evolving alongside regulatory changes. We pride ourselves on delivering a service that exceeds expectations, underpinned by transparency, inclusivity, and personal accountability. Our approach integrates proactive marketing, thorough tenant vetting, and meticulous property maintenance, ensuring landlords achieve optimal rental returns with minimal void periods. As active participants in professional development, we maintain up-to-date expertise in legislative compliance and industry best practices.Our membership in The Property Ombudsman Scheme and Client Money Protection framework demonstrates our dedication to ethical standards and client trust. With a client base that includes landlords and tenants who have remained with us for over 25 years, we attribute our longevity to the personal touch and integrity that define our operations. Our fee structure explicitly includes essential services like inventories, tenant referencing, and maintenance coordination, eliminating hidden costs. The directors' daily involvement in office operations ensures continuity of service that competitors struggle to match. By blending traditional values with modern compliance requirements, we provide a letting experience characterised by purpose, passion, and professionalism.
Services
Property Management
Tenant Referencing
Rent Collection
Property Inspections
Deposit Protection
Details
- Year established: 1991
Highlights and features
- We have 30+ years of experience as independent letting agents in the Loughborough area
- Our inclusive fee structure covers essential services like inventories and tenant referencing
- Directors Maureen and Elaine work full-time in the office for service continuity
- We maintain professional development through annual property law seminars and courses
- Membership of The Property Ombudsman Scheme demonstrates our commitment to standards
Associations and certifications
- The Property Ombudsman Scheme
- Client Money Protection
Services
Property Management
Our comprehensive property management service ensures landlords' properties remain well-maintained and occupied. We handle everything from proactive marketing and tenant vetting to regular property inspections and maintenance coordination. Our directors' 30+ years of experience guarantee optimal rental returns through strategic void period reduction and compliance with evolving legislation. This service includes inventory management, rent collection, and end-of-tenancy deposit negotiations.
Tenant Referencing
We conduct thorough tenant referencing to protect landlords' investments. Our process includes credit checks, employment verification, and previous landlord references. We ensure all tenants meet immigration requirements through 'Right to Rent' checks while maintaining GDPR compliance. Our experience since 1991 enables accurate assessment of tenant suitability, reducing risks of arrears or property damage through rigorous due diligence.
Rent Collection
Our rent collection service provides landlords with reliable income management. We process monthly payments, deduct contractor bills, and ensure timely transfers to landlords' accounts. We handle late payment procedures according to agreed terms while maintaining professional tenant relationships. Our system tracks payments and generates regular financial statements for transparency and accounting purposes.
Property Inspections
Regular property inspections ensure maintained standards and early issue detection. Our visual checks include condition assessments, maintenance needs, and compliance verification. We provide detailed reports to landlords with photographic evidence where necessary. Our 30+ years of experience enables identification of potential problems before they escalate, preserving property value and tenant satisfaction.
Deposit Protection
We manage deposit registration and protection according to legal requirements. Our service includes deposit collection, scheme registration, and end-of-tenancy negotiations. We handle dispute resolution through arbitration processes while maintaining documentation for both parties' protection. Our membership in Client Money Protection ensures additional security for all financial transactions.
People
Maureen
Director
With over 30 years' experience in property letting, Maureen co-founded Hamlets Lettings in 1991. She maintains hands-on involvement in daily operations while ensuring compliance with evolving legislation through regular professional development. Her expertise in landlord-tenant relations and property management forms the foundation of the company's trusted service.
Elaine
Director
Elaine has been instrumental in Hamlets Lettings' success since its 1991 establishment. As co-director, she focuses on tenant vetting processes and maintains the company's reputation for thoroughness. Her commitment to professional development ensures the agency stays current with property law changes while maintaining the personal service approach that has retained clients for decades.
Questions
What services do you offer landlords?
We provide full property management including marketing, tenant vetting, rent collection, maintenance coordination, and deposit protection. Our fees include inventories, referencing, and regular property inspections.
How do you handle property maintenance?
We organise and manage all necessary repairs without additional commission. Our service includes annual gas safety checks and regular property inspections to ensure maintained standards.
What fees do you charge tenants?
We charge £25-£50 for lost key access depending on time, £25 for tenancy amendments, and £50 for early surrender. No fees apply for standard tenancy setup.
How are rent payments processed?
Rent is collected monthly with 12% VAT or minimum £60. Late payments incur charges at 3% over Bank of England rate after 14 days' grace period.
What accreditations do you hold?
We are members of The Property Ombudsman Scheme and Client Money Protection, ensuring regulatory compliance and financial security for all transactions.
How long have you operated in Loughborough?
Hamlets Lettings Lettings has served Loughborough since 1991, making us one of the area's longest-established independent letting agencies with deep local market knowledge.
Reviews (1)
Jamie Nash
Jan 04, 2022
Report
I tried calling with regards to viewing a property, the lady on the phone started off with good intentions. But quickly got very angry with me due to poor phone signal, I understand this can be frustrating, but I don't expect to have the frustration directed at me. I am not sure why she is in such a fowl mood but in no way does it excuse her directing it at customers. Hamlets have now lost my business/money and I will happily share my experience with family and friends.
