Business Details
23 Years
experience
Emergency
services
Trusted Property Management Services in Eastbourne
Eastbourne Lettings has been a trusted name in residential property management since 2003, offering tailored lettings and property management services across Eastbourne and surrounding areas. Our family-run business prioritises trust, transparency, and exceptional customer service, supported by a high staff-to-property ratio and modern technology. With decades of combined experience, our team delivers efficient processes for landlords and tenants, including block management, maintenance, and compliance. We pride ourselves on resolving maintenance issues promptly through an online reporting system, ensuring minimal disruption for tenants.Our commitment to excellence is reflected in our referral-based growth and adherence to industry standards, including ARLA licensing and membership of The Property Ombudsman scheme. We provide comprehensive guidance for landlords, from property preparation to tax considerations, while ensuring legal compliance and tenant satisfaction. Our services are designed to maximise rental potential, offering peace of mind through professional management, insurance partnerships, and dedicated support for both residential and leasehold properties.
Services
Lettings
Property Management
Block Management
Tenant Services
Maintenance
Insurance Compliance
Leasehold Management
Rent Collection
Legal Compliance
Property Inspections
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in residential property management.
- Our team resolves maintenance issues quickly through a dedicated online system.
- We utilise modern technology for property exposure on major portals like Zoopla.
- Our ARLA-accredited service guarantees client money protection and professional indemnity.
- We provide tailored guidance for landlords, including tax compliance and insurance partnerships.
Associations and certifications
- ARLA
- The Property Ombudsman
- Tenancy Deposit Scheme
Services
Lettings
We specialise in residential lettings, connecting landlords with suitable tenants through rigorous referencing and marketing. Our services include property valuation, professional photography, and promotion on Zoopla and our website. We handle tenancy agreements, deposits, and compliance, ensuring a stress-free experience for landlords while maintaining transparency and legal adherence.
Property Management
Our full management service covers rent collection, maintenance coordination, and compliance with safety regulations. We conduct quarterly property inspections, manage insurance, and handle lease renewals. Landlords benefit from regular financial statements and dedicated support for issues like ground rent or service charge disputes, ensuring their investment is protected and profitable.
Block Management
We manage leasehold developments, overseeing service charges, repairs, and insurance for common areas. Our team arranges landscaping, lift maintenance, and fire safety compliance, while preparing annual accounts and handling resident inquiries. We ensure adherence to health and safety legislation, providing a seamless experience for freeholders and leaseholders alike.
Maintenance
Emergency and routine repairs are handled promptly through an online reporting system, allowing tenants to upload photos for faster resolution. Our contractors address issues like plumbing or electrical faults within 24 hours for emergencies. We prioritise transparency, keeping landlords informed of repair costs and scheduling preventative maintenance to avoid future disruptions.
Tenant Services
We streamline the tenant experience with easy online maintenance reporting, reference checks, and clear communication throughout the tenancy. Tenants receive guidance on property handover, inventory processes, and compliance with lease terms, while landlords gain peace of mind through secure deposit handling and rent guarantee options.
People
Sally Robertson
Manager
Sally has managed Eastbourne Lettings since its founding in 2003, overseeing lettings and block management. She balances day-to-day operations with ongoing studies in residential property management, bringing over two decades of local market expertise to her role.
Andrea Reen
Residential Lettings
Andrea leads residential lettings, handling viewings, references, and compliance since joining in 2005. Her background in retail and property insurance, combined with local knowledge, ensures tailored service for landlords and tenants.
Charlotte Hale
Property Inspector
Charlotte conducts property inspections and reports issues to landlords. With a focus on detail and a passion for property management, she has been a key team member since 2015, supporting Eastbourne's rental market needs.
Anna Edwards
PA
Anna manages administrative tasks across lettings and block management, bringing organisational expertise since 2016. Her role ensures smooth operations, supported by her experience in balancing complex workflows.
Matthew Robertson
IT Specialist
Matt oversees IT systems and client portals, leveraging his technical expertise to enhance service efficiency. Since joining in 2017, he has streamlined digital processes, ensuring landlords and tenants benefit from secure, user-friendly platforms.
Questions
What areas do Eastbourne Lettings cover?
We provide property management and lettings services across Eastbourne and surrounding areas, including leasehold and residential properties.
How do I report an emergency repair?
Call our main office number outside office hours to contact our emergency repair team, who will address urgent issues within 24 hours.
Are your fees transparent?
Yes, our service charge budgets and management fees are clearly outlined, with annual accounts reconciled to ensure you only pay actual costs.
How do you vet tenants?
We conduct rigorous referencing through a third-party agency, checking financial stability, rental history, and compliance with lease terms.
What accreditations do you hold?
We are ARLA-accredited, members of The Property Ombudsman scheme, and operate under the Tenancy Deposit Scheme for added client protection.
Can I manage my property online?
Yes, our client portals allow landlords to track rent payments, repairs, and tenancy updates securely, enhancing transparency and communication.
