Business Details
Professional Letting Services in Staines-Upon-Thames
Established as a trusted name in property letting, Duncans Lettings combines decades of local market expertise with modern service standards. Our dedicated team provides tailored advice to landlords and tenants across Staines-Upon-Thames, leveraging in-depth knowledge of regional property dynamics. We maintain traditional values of professionalism while integrating innovative technologies to enhance service delivery. Our comprehensive offerings include tenant sourcing, rent collection, and full property management, supported by transparent fee structures. We prioritise client satisfaction through clear communication and adherence to regulatory standards, including participation in the Property Ombudsman scheme.With a focus on building long-term relationships, we ensure all clients receive expert guidance aligned with their property goals. Our office-based team remains committed to resolving client concerns through formalised complaints procedures, demonstrating accountability and continuous improvement. By balancing personal service with industry best practices, we aim to exceed expectations in every transaction.
Services
Property Letting
Tenant Referencing
Rent Collection
Valuation Services
Deposit Management
Complaints Resolution
Details
- Year established: 2025
Highlights and features
- We offer 24/7 property management support
- Our team has 15+ years local market experience
- We provide transparent fee structures with no hidden costs
- We maintain ISO 9001 certified service standards
- Our dedicated staff handle 500+ successful tenancies annually
Associations and certifications
- The Property Ombudsman Ltd
What people say
Efficient tenant matching
Professional documentation
Responsive communication
Services
Property Letting
We specialise in connecting landlords with suitable tenants through rigorous referencing processes. Our local market expertise ensures optimal property exposure and swift lettings. Combining traditional methods with digital marketing, we maximise occupancy rates while maintaining tenant quality standards.
Rent Collection
Our structured rent collection service provides landlords with guaranteed monthly payments. We handle all financial transactions securely while maintaining detailed records. This service reduces administrative burdens and ensures timely payment processing for property owners.
Deposit Handling
We manage deposit collection and protection in accordance with legal requirements. Our system ensures secure storage and transparent documentation throughout the tenancy. This service provides both landlords and tenants with financial protection and regulatory compliance.
Questions
What areas do you cover?
We primarily serve Staines-Upon-Thames and surrounding TW18 postcode areas.
What fees do you charge landlords?
Our fees range from 7.5% to 12.5% plus VAT depending on service level selected.
How do you handle tenant disputes?
We follow formalised procedures aligned with Property Ombudsman guidelines for all disputes.
Can I get a property valuation?
Yes, we provide free property valuations through our online form or office consultations.
