Business Details
Emergency
services
Trusted Property Lettings in South West Wales
Dragon Residential Lettings Residential Lettings is a family-owned property lettings and management agency serving South West Wales. Established with a commitment to elevate local rental standards, we combine personal service with national award-winning professionalism. Our team's expertise spans property marketing, tenant vetting, and full property management, supported by sister company Dragon Residential Lettings Residential Lettings Estate Management for specialist building needs. We prioritise transparency in all dealings, offering tailored advice to landlords and tenants alike. With offices in Llanelli and Swansea, we serve diverse property requirements from city residences to coastal retreats.Our staff maintain full compliance with Welsh housing legislation, including Rent Smart Wales standards. Through strategic property presentation and market analysis, we maximise rental returns while minimising void periods. Client testimonials highlight our responsiveness, with dedicated out-of-hours emergency support for managed properties. As active members of the local property community, we provide authoritative guidance on landlord licensing and HMO regulations. Our long-term relationships with both private and institutional clients reflect our consistent delivery of high service standards since inception.
Services
Property Lettings
Full Management
Landlord Licensing
HMO Management
Tenant Referencing
Highlights and features
- We offer 24/7 emergency property management support
- Our team holds Rent Smart Wales licensing compliance
- We provide tailored property marketing with professional photography
- We have 8+ years' experience managing multi-property portfolios
- Our staff maintain Dragon Residential Lettings Residential Lettings Estate Management for building expertise
What people say
Professional and efficient
Excellent tenant matching
Hassle-free management
Knowledgeable team
Prompt communication
Services
Let Only Service
This service provides property marketing and tenant placement while maintaining landlord control. We handle professional photography, property listings on Zoopla and Onthemarket, tenant referencing, and contract preparation. Landlords retain responsibility for ongoing maintenance and financial management.
Fully Managed Service
Our comprehensive property management includes rent collection, maintenance coordination, and compliance management. We handle emergency repairs through approved contractors, conduct regular property inspections, and manage deposit protection schemes. This service ensures landlords receive guaranteed monthly income with minimal involvement.
Landlord Licensing
We assist landlords with Welsh housing regulations including Rent Smart Wales registration. Our support covers licence applications, mandatory training coordination, and code of practice implementation. This ensures full compliance with Welsh housing legislation for both individual and corporate landlords.
HMO Management
Specialist management for Houses of Multiple Occupation including licensing compliance. We implement strict tenant matching processes, regular property inspections, and safety certification management. Our service ensures adherence to complex local authority regulations for shared housing units.
Tenant Referencing
Comprehensive tenant verification including credit checks, employment confirmation, and previous landlord references. We assess affordability (requiring 2.5x rental income) and arrange guarantors when necessary. This process minimises risk while ensuring qualified tenants for property owners.
People
Victoria Lewis
Owner and Managing Director
With a background in global brand marketing, Victoria established Dragon Residential Lettings Residential Lettings to improve local rental standards. She oversees strategic operations and maintains quality control across all services.
Jan Thomas
Lettings Administrator
Joining in 2014, Jan manages day-to-day operations with expertise in client relations. Her organisational skills ensure smooth property maintenance coordination and responsive client support.
Andy Lewis
Co-director
Former police officer and commerce professional, Andy provides operational expertise. He manages building compliance issues and leverages extensive local knowledge to support property management.
Mair Lewis
Community Liaison
Mair specialises in resolving local authority and environmental issues. Her problem-solving skills ensure compliance with council regulations while maintaining positive community relations for property owners.
Questions
What property types do you manage?
We handle residential properties including houses, apartments, and HMOs, plus commercial units across South West Wales.
How quickly do properties let?
With professional marketing and strategic pricing, most properties secure tenants within two weeks of listing.
What fees do landlords pay?
Let Only Service costs £450 (inc VAT), while Fully Managed Service includes £354 setup plus 10-12% monthly commission.
What tenant requirements exist?
Applicants need 2.5x rental income, satisfactory references, and must be over 18 years old with UK guarantor if required.
How are maintenance issues handled?
Managed properties receive prompt repairs through approved contractors, with emergency support available outside office hours.
Do you assist with landlord licensing?
Yes, we provide full support for Rent Smart Wales compliance including applications, training, and ongoing regulatory guidance.
Reviews (6)
Jimmy Tottenham
Jun 11, 2022
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I have used Victoria & Janet for 15 years to let my flat. I'm now in process of selling. They have always been a perfect agent & frequently assisted me. I can not recommend them highly enough.
Christina Spence
Feb 23, 2021
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Absolutely fantastic service! Having experienced the worst from Plush Lettings ( see my review ) who incidentally are still trading as PLS group operating from the industrial estate just outside Llanelli when I last received information) I am now reassured that there are letting agents out there who offer a professional, value for money service. Victoria is the epitome of professionalism. I cannot fault the service I have received. I am an experienced landlady and would recommend and indeed, absolutely encourage any existing and potential landlords/landladies to use Dragon Lettings
Mia Jones
Feb 15, 2021
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Professional and responsive landlords. Any problems during my 3 years renting from them were resolved within a very quick period. All things explained thoroughly at beginning and end of tenancy. Very understanding and accommodating during the pandemic also. Very happy to recommend them to anyone wanting quality landlords. Many thanks for everything.
Andy Hennessy
Jul 31, 2020
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Have let my property through Dragon lettings for about 3 years, l'm so glad I did, friendly, knowledgeable, trustworthy, Easy to talk to and they deal with everything, begining, middle and end. Can not recommend them highly enough. Thank you all, very much.
Majdi Muhammad
Jun 16, 2020
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Very responsive to tenants queries and accommodating to tenant's requests. Moving in and moving out process was easy and ran. professionally.
Rhiannon
Mar 21, 2020
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I was a tenant with Dragon Residential lettings for almost three years and found them to be absolutely fantastic. The staff are welcoming, helpful and professional at all times, even out of hours. For a first time renter I was relieved to see how seriously Dragon Residential lettings took matters of safety with the regular safety checks that were carried out. The property was lovely and the neighbours friendly and quiet. I would definitely recommend Dragon Residential lettings to anyone looking to rent a property.
