Business Details
36 Years
experience
Eastbourne Property Letting & Sales Specialists
Established in Eastbourne in 1990, Property Rentals has built a reputation as a trusted family-run letting and sales agency. Founded by Pauline Smith, our Managing Director with over 40 years of experience in property management since 1977, we combine deep industry knowledge with a personal touch. Our team includes Co-Directors Jacquie Trott and Robert Trott, who have driven technological advancements and expanded our services since joining in 1990 and 1994 respectively. We specialise in residential property lettings, sales, and management, serving Eastbourne and surrounding areas including Lewes, Seaford, Hailsham, and Bexhill. Our commitment to professionalism is underscored by memberships in The Property Ombudsman redress scheme and the Propertymark Client Money Protection Scheme.With a dedicated accounts department and experienced negotiators, we prioritise transparency, client satisfaction, and safeguarding our clients' investments. Our prestigious offices, located minutes from Eastbourne Town Hall, offer a welcoming environment for landlords and tenants alike. We pride ourselves on adapting to evolving market demands while maintaining the personal service that distinguishes independent agents from corporate competitors. Our team's qualifications, including Business Management, IT, and Accounting Technicians certifications, ensure we deliver expert, tailored solutions to meet individual client needs.
Services
Property Letting
Property Sales
Property Management
Landlord Services
Tenant Services
Details
- Year established: 1990
Highlights and features
- We offer 35+ years of local property market expertise since 1990
- Our family-run business combines tradition with modern technological solutions
- We provide dedicated property management and accounts departments for landlords
- Our team holds professional qualifications in business management and accounting
- We maintain membership in two industry-leading client protection schemes
Associations and certifications
- The Property Ombudsman
- Propertymark Client Money Protection Scheme
What people say
Excellent relationship
Respect and loyalty
Pleasure to recommend
Services
Property Letting
We specialise in residential property lettings, offering comprehensive tenant screening, property marketing, and lease management. Our local expertise ensures optimal rental pricing and tenant matching for landlords across Eastbourne and surrounding areas. With dedicated negotiators and digital property portals, we streamline the letting process while maintaining personal service standards.
Property Sales
Our sales team provides professional property marketing, valuation, and transaction management services. From single properties to investment portfolios, we offer competitive pricing strategies and targeted marketing campaigns. With experienced negotiators and a proven track record in East Sussex, we ensure smooth sales processes from listing to completion.
Property Management
We offer full-service property management including rent collection, maintenance coordination, and tenant communication. Our dedicated accounts department ensures financial transparency, while our experienced team handles day-to-day operations. Landlords benefit from regular property inspections and proactive issue resolution across Eastbourne and nearby regions.
Landlord Services
Our tailored landlord services include property valuations, market analysis, and investment advice. We provide comprehensive lettings management, legal compliance support, and financial reporting. Landlords receive dedicated account management and access to industry-leading client protection schemes for complete peace of mind.
Tenant Services
We support tenants with property searches, application guidance, and move-in coordination. Our negotiators provide local area knowledge and rental process advice. Tenants benefit from transparent fee structures and access to a diverse property portfolio across Eastbourne and surrounding communities.
People
Pauline Smith
Managing Director
Established Property Rentals in 1990 with over 40 years' experience in residential lettings and management since 1977. Previously worked with surveyors and block management, bringing extensive expertise to the agency's operations.
Robert Trott
Director
Joined the family business in 1994, driving technological advancements and expanding into residential sales. Combines property market knowledge with IT expertise to enhance service delivery and operational efficiency across the agency.
Jacquie Trott
Director
Co-Director since 1990 with property insurance background. Holds business management qualifications from 1996, contributing to strategic development and operational improvements while maintaining the agency's personal service ethos.
Serena Couch
Head of Accounts Department
Led the accounts team since 1994, achieving professional qualifications with the Association of Accounting Technicians. Provides financial expertise and exceptional client service to landlords and tenants across the agency's portfolio.
Jane Beckingham
Property Inspector and Lettings Negotiator
Has served the agency since 2001, managing property listings and digital portal integration. Specialises in property inspections and tenant negotiations, ensuring smooth lettings processes and maintaining high service standards.
Questions
What areas do you cover for property services?
We operate in Eastbourne and surrounding areas including Lewes, Seaford, Hailsham, and Bexhill, providing comprehensive property services across East Sussex.
How long have you been in business?
Property Rentals has been established in Eastbourne since January 1990, with our Managing Director having over 40 years' experience in the property sector since 1977.
What property types do you handle?
We manage residential properties including apartments, houses, and commercial units for both lettings and sales across Eastbourne and surrounding areas.
Are you part of any professional schemes?
Yes, we're members of The Property Ombudsman redress scheme and the Propertymark Client Money Protection Scheme, ensuring professional standards and client protection.
How do you support landlords?
We offer comprehensive landlord services including property management, financial reporting, legal compliance support, and access to our experienced negotiators for tenant management.
What makes you different from other agents?
As a family-run business since 1990, we combine personal service with professional expertise, qualified staff, and local market knowledge that corporate agencies often lack.
