Business Details
Emergency
services
Your Trusted Property Letting Partner in Edinburgh
Letting Direct is a family-run business committed to delivering exceptional property management services at competitive prices. We prioritise client satisfaction through our Total Customer Care package, which eliminates the stress of property letting by tailoring solutions to individual needs. With over a decade of experience in the Edinburgh property market, we combine local expertise with a streamlined approach, avoiding costly marketing campaigns to pass savings directly to clients. Our services encompass property preparation, tenant vetting, rent collection, and maintenance coordination, all underpinned by transparent communication.We operate with integrity, relying on personal recommendations and repeat business to sustain our growth. By maintaining direct relationships with both landlords and tenants, we ensure a balanced approach to property management that prioritises long-term satisfaction. Our team's hands-on involvement in every aspect of the letting process guarantees accountability and consistent service quality.
Services
Property Letting
Tenant Management
Rent Collection
Maintenance Coordination
Tenant Vetting
Deposit Handling
Legal Documentation
Property Inspections
Highlights and features
- Family-run business with local Edinburgh expertise
- Tailored Total Customer Care packages for property management
- Transparent pricing with no hidden setup fees
- 10% management fees significantly below industry average
- Dedicated tenant-landlord matching process with thorough vetting
Services
Property Letting
We handle complete property letting process from preparation advice to tenant placement. Our service includes property assessment, marketing through multiple channels, and professional viewings. With access to a database of pre-vetted tenants, we ensure optimal rental income while maintaining compliance with all legal requirements.
Tenant Management
Our ongoing tenant management covers rent collection, property inspections, and dispute resolution. We maintain regular communication with tenants while protecting landlords' interests. This includes handling maintenance requests, conducting quarterly inspections, and ensuring timely rent transfers to client accounts within 10 working days.
Maintenance Coordination
We coordinate emergency and routine maintenance with trusted local contractors. Our service includes pre-authorised repairs up to agreed limits, regular property checks, and detailed record-keeping of all maintenance activities. This ensures properties remain in optimal condition while minimising landlord involvement.
People
Morag Nicholson
Partner
With over 15 years' experience in Edinburgh's property market, Morag oversees client relations and tenant management. She ensures service quality through direct involvement in key client accounts.
Fraser Nicholson
Partner
Fraser manages property operations and maintenance coordination. His technical expertise in property standards ensures all managed properties meet legal requirements and client expectations.
Questions
What areas do you cover?
We specialise in Edinburgh properties, with particular expertise in the EH15 postcode area and surrounding districts.
How are management fees calculated?
Our fees are 10% of collected rental income with a £100 annual administration charge deducted from initial payments.
Do you offer emergency repair services?
Yes, we coordinate emergency repairs through trusted local contractors with prior agreement on cost limits.
How do you vet potential tenants?
We conduct reference checks, credit assessments, and verify employment details to ensure reliable tenant placements.
What's included in your Total Care package?
The package covers property preparation advice, tenant matching, legal documentation, rent collection, and maintenance coordination.
Reviews (4)
Stanka Topalova
Apr 19, 2022
Report
Hello I'm unhappy with the agency for me they are rood and they are not same with every one customer.person who I know get a flat with no paper work at all, I was send all of the type paper work to the agency for 1 bed flat who was in verry bad condition. After my first visit the women was kind and said like I get the flat I stop looking for flat after 3 days and lot of paper work they cancel my application without professional explanation! The properties who you gona find in the agency are damaged and are verry old dont waist your time if you are not english person you are not gonna get a flat from them waiting of time!
Julie
Jun 22, 2020
Report
When I showed an interest in the property I finally secured, Julie ensured my viewing went well and in a very efficient and friendly manner. When I then had some serious problems with the landlord of said property, Julie and her team were on hand straight away to try to sort things out with the landlord to avoid any confrontation and bad feeling. As a letting agent I would say they will go above and beyond if and when required. Would have no hesitation in recommending Lettings Direct as a letting agency.
Anon Y. Mous
Feb 06, 2020
Report
Great agent, I rented from them for around a year, during which time I had some financial trouble which resulted in rent being slightly late on a couple of occasions. Most agents would've been continually harrassing me during this time but LD were very understanding. Property was immaculate when I moved in and the few concerns I had were dealt with very promptly. Namely, they were the only letting agent of the 5 or so I've had which actually treated their tenants pleasantly and with respect, when most others gave me the impression of being run by landlords for landlords, treating tenants as inconveniences rather than customers.(Looking at you A&S, PPS)
Edith Hazard
Dec 25, 2019
Report
I have used Julie and her Lettings Direct team to manage my rental property in Perth for over five years. During that time they have been totally professional, and dealt with any issues as soon as possible. I would highly recommend the services of Lettings Direct.
