Business Details
23 Years
experience
Emergency
services
Your Trusted Property Management Partner
Established in 2003, Zone Letting has built a reputation as a trusted property management and letting agency across Edinburgh, Glasgow, and London. Our directors bring over 60 years of combined industry experience, ensuring clients receive expert guidance and proactive service. We maintain high occupancy rates of 99.7%, consistently exceed market rents, and deliver above-average yields for our clients. Our approach combines modern technology with traditional methods to streamline property transactions while prioritising transparency and client satisfaction. As members of the Property Ombudsman, CAL, SAL, and DPS, we adhere to rigorous industry standards. Our team manages properties within a 50-mile radius of our central offices, enabling swift responses to tenant and landlord needs. With a database of 4,000+ active investors and partnerships with major corporate relocators, we maximise rental returns and tenant quality. Regular property inspections, global marketing exposure, and a 24/7 maintenance service ensure comprehensive support for all stakeholders. Our 100% client satisfaction rate reflects our commitment to market knowledge, ethical practices, and tailored solutions for property investors, landlords, and tenants.
Services
Property Management
Letting Services
Tenant Referencing
Property Valuation
Maintenance Support
Served areas
- Edinburgh / Glasgow
Details
- Year established: 2003
Highlights and features
- We have over 60 years of combined director experience in property management.
- Our occupancy rates consistently reach 99.7%, exceeding market averages.
- We operate central offices in Edinburgh, Glasgow, and London for rapid response.
- Our tenant referencing process includes Experian credit checks and employer verification.
- We provide 24/7 maintenance support for urgent property issues.
Associations and certifications
- Property Ombudsman
- CLA
- SAL
- DPS
What people say
Fast property lettings
Competitive rental yields
Responsive maintenance team
Professional service
Transparent processes
Services
Property Management
Our comprehensive property management service ensures landlords achieve maximum returns through regular inspections, global marketing exposure, and proactive maintenance coordination. We handle tenant communications, legal compliance, and financial reporting while maintaining 99.7% occupancy rates. Clients benefit from tailored strategies to optimise rental yields and property value.
Tenant Referencing
We conduct rigorous tenant background checks including Experian credit reports, employment verification, and previous landlord references. This process ensures high-quality tenant placements that protect property investments while maintaining swift lettings within 4.5 days on average.
Letting Services
Our letting service combines digital marketing with corporate partnerships to achieve rapid property lettings. We offer inventory scheduling, condition reporting, and legal compliance checks to ensure smooth tenancy transitions while maintaining industry-leading occupancy rates.
Property Valuation
We provide accurate property valuations based on current market trends and comparable rental data. Our local expertise in Edinburgh, Glasgow, and London ensures landlords receive realistic pricing strategies to maximise returns without prolonged void periods.
Maintenance Support
Our 24/7 maintenance service coordinates urgent and scheduled repairs through vetted contractors. We assess all maintenance requests before authorising work, ensuring cost-effective solutions that protect landlord investments while maintaining tenant satisfaction.
Questions
What areas do you cover for property management?
We manage properties within a 50-mile radius of our Edinburgh, Glasgow, and London offices.
How quickly do you typically let a property?
Our average time to let is 4.5 days, with properties let every 3 hours year-round.
What tenant verification processes do you use?
We conduct Experian credit checks, employer references, and landlord references for all tenants.
Are your fees competitive compared to other agencies?
We guarantee market-leading yields and transparent fee structures with no hidden costs.
Do you offer 24/7 emergency maintenance support?
Yes, our maintenance team is available 24/7 for urgent property issues.
Reviews (12)
Kirsty Barber
May 18, 2022
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Very high standard of properties, any issues quickly resolved. Staff friendly and helpful. Efficient service and would use again.
Carlos Sanchez Smith
May 08, 2022
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I am renting a flat with Zone Letting and they are and have been always very professional. They have also helped us whenever we've had problems. Highly recommend!
Jaimie Buchanan
May 08, 2022
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Fab gem, tucked away opposite large Tesco in Broughton/Leith area. we popped in while my little one was at a class at Broughton St Mary's Parish Church, and was delighted with the service, coffee and the range of love cakes! I only wish I'd thought to take a pic of the cakes, as they looked scrummy. I can't have cake rn as I'm on keto, but my partner had the honey cake, which he assured me was delicious!
Highly recommend. There is additional cosy seating downstairs in the Hague Blue basement, as well as lovely tables in the bright upstairs area. Two thumbs up from us! Fab range of coffee from an incredible local roastery, as well as chai tea and an extensive range of barista drinks. Something for everyone!
Highly recommend. There is additional cosy seating downstairs in the Hague Blue basement, as well as lovely tables in the bright upstairs area. Two thumbs up from us! Fab range of coffee from an incredible local roastery, as well as chai tea and an extensive range of barista drinks. Something for everyone!
Isabela Caramico
Apr 11, 2022
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The flat was great and bery spacious. The company was very quick to reply and send help to repairs. All around recommend!
Sonata G.
Feb 13, 2022
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After viewing a property and making an application I was asked to give them a call to their office to discuss it, which I did. The person who answered the call told me that he didn't know anything about it and will need a FEW MINUTES to look at the paperwork and just put down the phone. I was expecting him to give me a call so I waited all day but eventually just called them back myself. This time, the phone was answered by the agent named Eion Kelly, who showed me the property in the first place.
When I told him that their customer service was really poor he just said that they are not going to let this property to me and put down the phone. Absolutely unprofessional and rude time wasters. I would give zero starts if I could. No wonder they play a very small part in Edinburgh property market compared to other agencies.
When I told him that their customer service was really poor he just said that they are not going to let this property to me and put down the phone. Absolutely unprofessional and rude time wasters. I would give zero starts if I could. No wonder they play a very small part in Edinburgh property market compared to other agencies.
Henri Sikoki
Oct 06, 2021
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I rented a property for over 7 years via Zone Lettings. I must say I found my experienced with zone letting to be very professional, responsive and dedicated service. They dealt with the issues swiftly and efficiently. Ross, Gosia and Wojciech made living in the property fun as a tenant. There attention to detail was truly great. Please keep up the great work. Wishing you all the very best from Memphis TN.
Arran Black
Jul 23, 2021
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A fine company with attentive, nice staff! From a tenant's perspective: The viewing & application procedure was simple and quickly performed; repairs were made as promptly as possible under quarantine measures in 2020/2021; the end of tenancy was also very well handled and the deposit was fair, money was not gouged for unfair reasons. Edinburgh has some quite mercenary property companies; in contrast, Zone are very fair - so are recommendable on that reason as well.
Haley J.
Jun 21, 2021
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I've rented from a few different agencies in Edinburgh and haven't had positive experiences. I was renting from Zone for the last 14 months and they have been great to work with. The small issues we had when living there were taken care of promptly. They were friendly and responsive. We even got all of our deposit back which is rarely the case from most agencies. Highly recommend!
Jennifer Robertson
Feb 10, 2021
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Have rented in Edinburgh many times for professional let's (most experiences negative with bigger agencies) and never came across such a proactive and helpful letting agency. Any repairs are done promptly, Ross and his team are super fast to get back to you and no job is too big or too small. Managed to lock myself out one day and they had a locksmith at house within 30 minutes of calling. You literally couldn't ask for more, still surprised at how good they are and wouldn't hesitate to recommend them.
Ross Gunn
Dec 04, 2020
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I've used Zone Letting for almost 10 years now and I cannot speak highly enough of them. All aspects of their service is first class, to the point that they will go beyond the call of duty to ensure complete satisfaction. They're a very thorough and professional outfit who I would recommend to anyone looking to rent or let a property, and based on feedback I've heard about other letting agents in Edinburgh, Zone Letting stand head and shoulders above their competitors. Can't speak highly enough of these guys! Keep up the good work!
S. Hibbard
We have been clients of Zone Letting for in excess of 10 years; in that time we have had consistent service, regular updates keeping us in touch with our property and prompt correspondence when we have any questions. We look forward to wor
Graeme Hall
Personal, friendly and efficient service always received; I would and do recommend Zone Letting to other landlords; our growing portfolio simply wouldnt be where it is without the turn-key management that Zone provides