Business Details
Emergency
services
Professional Property Management Belfast
Charterhouse Property Management has established itself as a trusted authority in property management, regulated by both the Royal Institution of Chartered Surveyors (RICS) and the Financial Conduct Authority (FCA). Our expertise lies in block management of apartments and residential housing developments, ensuring seamless maintenance of common areas for property owners and shareholders. We provide comprehensive services including legal compliance, financial management, insurance arrangements, and contractor coordination. With a commitment to transparency, we maintain rigorous client money handling procedures and employ secure accounting systems to protect client interests. Our team combines industry expertise with a client-centric approach, delivering tailored solutions for property management challenges.Through RICS accreditation, we uphold the highest professional standards in real estate management. We prioritise clear communication, timely reporting, and proactive maintenance to ensure property value preservation. Our services extend to company compliance requirements, annual returns, and detailed budget preparation. By maintaining strict segregation of duties and implementing robust financial controls, we guarantee operational integrity. Charterhouse Property Management remains dedicated to evolving with industry standards while maintaining personal accountability to every client.
Services
Block Management
Financial Compliance
Insurance Arrangement
Maintenance Coordination
Annual General Meetings
Highlights and features
- Regulated by Royal Institution of Chartered Surveyors for professional standards
- 24/7 maintenance emergency response service available
- Transparent client money handling procedures with segregated accounts
- Experienced team managing Belfast residential developments since 2022
- FCA-authorised insurance mediation services included
Associations and certifications
- Royal Institution of Chartered Surveyors
- Financial Conduct Authority
Services
Block Management
We provide comprehensive block management for residential developments, maintaining common areas and coordinating maintenance. Our services include contractor appointment, budget preparation, and compliance with legal requirements. Property owners benefit from our RICS-regulated expertise in managing shared spaces and resolving maintenance issues.
Financial Compliance
Our financial compliance services ensure accurate service charge collection and transparent accounting. We prepare detailed income statements, manage client money in segregated accounts, and implement strict controls for financial integrity. Clients receive regular reporting and budget forecasts to maintain development financial health.
Insurance Arrangement
We arrange comprehensive buildings and ground insurance for developments, ensuring adequate risk coverage. Our FCA-authorised insurance mediation services provide competitive policies while maintaining compliance with regulatory requirements for property protection.
Maintenance Coordination
Our maintenance coordination covers contractor selection, work scheduling, and quality control. We handle emergency repairs and routine maintenance across multiple trades, ensuring prompt resolution of issues while maintaining cost efficiency for property owners.
Annual General Meetings
We organise and conduct annual general meetings for property owners, providing meeting minutes and compliance documentation. Our services include agenda preparation, shareholder communication, and implementation of meeting resolutions to ensure effective development governance.
Questions
What areas do you cover for property management?
We primarily manage properties in Belfast and surrounding Northern Ireland areas.
Are you regulated by professional bodies?
Yes, we're regulated by the Royal Institution of Chartered Surveyors and Financial Conduct Authority.
How do you handle maintenance emergencies?
We provide 24/7 emergency response for urgent maintenance issues affecting properties.
What financial controls do you have in place?
We use segregated client accounts with monthly reconciliations and strict payment authorisation procedures.
Can you assist with insurance requirements?
Yes, we arrange comprehensive buildings and ground insurance for developments.
How are service charges managed?
We collect service charges, prepare budgets, and provide detailed financial reporting for transparency.
Reviews (7)
Aimee
Mar 02, 2022
Report
Unresponsive, unhelpful and generally useless. Constant requests for additional money and honestly the most useless company I have ever come across. Zoe is non responsive to queries and things you would expect to take a few days end up taking a few months. Seriously disgusted with the company and would avoid at all costs.
Atif Murad
Dec 22, 2021
Report
I been there for 2 months, I found myself very safe and very comfortable, and specially I appreciated the job of Amy
Far Bie
Dec 16, 2021
Report
Good place to stay. Price within budget. Fast responsive for any repair or fix that needed. Clean and quite place to stay. Cleanliness is scheduled everyweek. Thanks to Amy and Lee for being such a great person, they help me a lot through every process and setup! I recommend people to try their service. Lovely stay wihtin the months, no problem.
Nay B.
Dec 10, 2021
Report
Absolutely disgusting company to have manage your property. In the space of 2 and a half years they have sent us bills asking for money for things that we don't require to have with them. Asking us to pay 500 for 'arrears' yet wont tell us what the breakdown for these apparently missed payments are. Calling us liars when there is a problem with any area in the apartment building that we bring to their attention.
They sent us a breakdown of the things that they manage as a company yet when these things need fixed or looked at they answer with 'well if you've done any damage thats your fault' instead of sending someone out first to look at the problem. Their office staff are rude and speak down to you when you ask them anything regarding charges but will not hesitate to send threatening letters to tenants within the property AVOID AT ALL COSTS IF YOU CAN.
They sent us a breakdown of the things that they manage as a company yet when these things need fixed or looked at they answer with 'well if you've done any damage thats your fault' instead of sending someone out first to look at the problem. Their office staff are rude and speak down to you when you ask them anything regarding charges but will not hesitate to send threatening letters to tenants within the property AVOID AT ALL COSTS IF YOU CAN.
Hana
Sep 15, 2021
Report
I needed a short-term rent room and Amy had been very helpful and accommodating and always responded to my queries on time. The room was spacious and you get to choose what furniture you need in your room. You also get your own fridge with lock. There is also a shower especially for ladies only, which made it more convenient. The property is also in great location with the shops within walking distance.
Dennis Olsson
Sep 13, 2021
Report
My stay on thorndale has been great. It was easy to come view the property. The room was in great condition. I got help with any issues I had. If I stayed longer in Belfast I would definitely stayed in the room I rented. Amy who was looking over the property i was in, she was more then welcoming to the house and Belfast. Recommending it strongly.
Courtney L.
Aug 11, 2021
Report
I had been renting a room for well over year and had all the support and response I needed - Applied for the room on Friday & by Saturday after supplying all supporting documents I was moved in - There originally was a landlord on site but after a structure change Amy took lead - I had work done in my room when needed and always got a prompt response when in need - There was a cleaner once a week, heating up everyday, working Wifi, Your own Mini fridge with Key and washing machine - what more can I say with Amy in charge your in safe hands - I have all the confidence the charter House Team have everyone best interest at heart and will always attempt to resolve every issue fairly - For the rate they charge monthly you control the state of your room, there's only so much charter house can only control daily in regards of Communal areas, but this mess is always created by the people that live in - if I ever need accommodation there's only one place to contact & thats Charter House - Thanks Amy for making the experience spot on - Courtney
