Business Details
27 Years
experience
Your Trusted Estate Agents in New Malden
White and Hayward is a dedicated independent residential sales and lettings estate agency serving New Malden, Wimbledon, Kingston upon Thames, and surrounding areas. With over 24 years of experience, our team has lived in the local area for more than four decades, combining deep market knowledge with a personalised service tailored to individual client needs. We specialise in guiding properties from initial valuation through to successful completion, offering transparent fees at 0.95% for sales and 6% for rentals plus VAT.Our approach prioritises regular client communication, professional property marketing, and comprehensive support for sellers, buyers, landlords, and tenants. Testimonials highlight our exceptional service, with clients praising our professionalism, responsiveness, and ability to manage complex transactions smoothly. As a locally rooted business, we leverage our extensive network to connect clients with trusted professionals, ensuring a stress-free experience throughout the property journey.
Services
Residential Sales
Property Lettings
Property Management
Market Appraisals
Tenant Services
Details
- Year established: 1999
Highlights and features
- We offer over 24 years of local property market expertise
- Our team has lived in the area for more than 40 years
- Transparent fees with no hidden charges
- Personalised service with regular client communication
- Proven track record of successful property transactions
Associations and certifications
- The Property Ombudsman
- safeagent
What people say
Professional and efficient
Fantastic service from start to finish
Personalised approach
Transparent fees
Excellent communication
Services
Residential Sales
Our residential sales service combines local market expertise with comprehensive marketing strategies to achieve optimal property valuations. We handle all aspects from professional photography to legal coordination, ensuring smooth transactions. Clients benefit from our established network of qualified professionals and regular progress updates throughout the sales process.
Property Lettings
We provide complete lettings solutions including property preparation, tenant vetting, and ongoing management. Our services ensure landlords maximise returns while maintaining compliance with current regulations. With a 98% occupancy rate and rapid issue resolution, we offer landlords peace of mind and tenants consistent support throughout their tenancy.
Property Management
Our property management service covers maintenance coordination, rent collection, and tenant communication. We maintain properties to high standards using trusted local tradespeople at competitive rates. Landlords receive regular updates and financial reports, with our team available to address any issues promptly during standard business hours.
Market Appraisals
We offer free, no-obligation property valuations conducted by experienced local experts. Our assessments consider current market conditions and comparable sales data to provide realistic pricing guidance. The service includes professional advice on property presentation to maximise market appeal and achieve optimal sale prices.
Tenant Services
Our tenant-focused service includes property searches, application assistance, and ongoing tenancy management. We facilitate smooth move-ins, handle maintenance requests promptly, and maintain open communication between tenants and landlords. Clients appreciate our responsive approach and commitment to resolving issues efficiently during standard business operations.
People
Karen Lucas
Director
Karen Lucas leads White and Hayward with over 20 years of local property expertise. She specialises in residential transactions, offering realistic valuations and exceptional client communication. Karen manages complex sales processes and maintains strong relationships with both long-standing and new clients.
Tracey Whittington
Administration Manager
Tracey Whittington oversees administrative operations at White and Hayward, ensuring efficient service delivery across sales and lettings. With extensive local knowledge, she supports clients through property transactions and manages office operations to maintain the agency's high service standards.
Questions
What areas do you cover?
We operate across New Malden, Kingston upon Thames, Surbiton, Berrylands, Thames Ditton, Ewell, Chessington, Raynes Park, and Wimbledon.
What fees do you charge?
Our fees are 0.95% for sales and from 6% for lettings, both excluding VAT, with no hidden charges.
How experienced are your staff?
Our team has over 24 years of combined property experience with staff living in the area for more than 40 years.
How do you market properties?
We use professional photography, online listings, and local marketing to maximise property exposure across multiple platforms.
What after-sales support do you provide?
We maintain communication throughout the transaction process, coordinating with solicitors and managing any issues that arise before completion.
Are you accredited by industry bodies?
Yes, we are members of The Property Ombudsman and safeagent, adhering to strict professional standards.
Reviews (1)
Stephanie
Jun 02, 2022
Report
I rented a property from White and Hayward and the support I received from Karen over the years was amazing. I really recommend this agency. Thank you Karen.
