Business Details
31 Years
experience
Emergency
services
Trusted Residential and Commercial Property Letting in London
Established in 1995, Martin Smith Residential Letting & Management has built a reputation as a trusted provider of residential and commercial property letting and management services in East London. Our team of experienced professionals is dedicated to delivering comprehensive solutions, from property marketing and tenant referencing to ongoing maintenance and rent collection. As members of Arla PropertyMark and Safe Agent, we adhere to strict regulatory standards, ensuring transparency and client protection. Our commitment to customer satisfaction is reflected in our long-standing client relationships and positive testimonials from both landlords and tenants. With over 25 years of industry expertise, we combine local market knowledge with a client-centric approach to address the evolving needs of property owners and renters.Our services are designed to alleviate the complexities of property management, offering peace of mind through efficient processes and proactive communication. By maintaining membership in the Ombudsman Scheme for Residential Letting Agents, we reinforce our dedication to resolving disputes fairly and maintaining high service standards. Our acquisition of Charles Living & Son's residential management portfolio in 2017 further strengthened our market position, allowing us to expand our service offerings while preserving our core values of professionalism and integrity.
Services
Property Letting
Property Management
Tenant Referencing
Rent Collection
Property Inspections
Details
- Year established: 1995
Highlights and features
- Established over 25 years with extensive local market knowledge
- Fully regulated agency with Arla PropertyMark accreditation
- Experienced team handling all aspects of property management
- 24/7 emergency support for tenant maintenance issues
- Transparent processes with Client Money Protection coverage
Associations and certifications
- Arla PropertyMark
- Safe Agent
- Ombudsman Scheme for Residential Letting Agents
What people say
Highly recommended
Exceptional service
Professional and understanding
No problems encountered
Really good agency
Services
Property Letting
Our property letting service handles every aspect of tenant acquisition and placement. We conduct thorough market appraisals, professional photography, and targeted marketing across major property portals. Our team manages viewings, tenant applications, and reference checks while ensuring compliance with all legal requirements. This service is ideal for landlords seeking reliable occupancy with minimal personal involvement.
Property Management
Our comprehensive management service covers rent collection, property inspections, and maintenance coordination. We handle emergency repairs through our 24/7 support system and maintain detailed records of all property activities. This service ensures landlords receive regular income while maintaining property condition and tenant satisfaction through proactive oversight.
Tenant Referencing
We conduct detailed tenant referencing including credit checks, employment verification, and previous landlord references. Our process meets legal requirements for Right to Rent documentation and includes financial stability assessments. This service helps landlords make informed decisions while minimising rental arrears risk through comprehensive applicant evaluations.
Rent Collection
Our rent collection service includes monthly demand generation, payment tracking, and automated receipting. We provide detailed financial statements and handle deposit registration with government-approved schemes. This service ensures timely payments while maintaining transparent financial records for both landlords and tenants through our secure management system.
Property Inspections
Regular property inspections are conducted at 3-6 month intervals to monitor condition and maintenance needs. Our team documents findings with photographic evidence and provides detailed reports to landlords. This service helps maintain property value while identifying potential issues before they become major problems through systematic monitoring.
People
Martin Smith
Founder
Martin Smith established the company in 1995 with over 25 years' experience in property management. He oversees strategic operations while maintaining direct client relationships. His leadership focuses on maintaining high service standards and regulatory compliance.
Tony Smith
Property Manager
Tony has worked with the company for many years, managing property portfolios and building strong tenant relationships. He handles day-to-day management tasks while ensuring client satisfaction through proactive communication and problem resolution.
Gavin Newman
Lettings Consultant
Gavin manages tenant applications and property viewings with exceptional efficiency. His role includes market appraisals and client consultations, contributing to the company's positive reputation through professional service delivery and timely responses.
Stela Grodenco
Administrative Manager
Stela coordinates administrative operations and client communications. She plays a key role in maintaining the company's high service standards through efficient process management and direct client support across all property transactions.
Verity Smith
Client Services
Verity provides essential client support services, handling inquiries and facilitating communication between landlords and tenants. Her role ensures smooth operations through attention to detail and commitment to resolving client concerns promptly.
Questions
What areas do you cover for property management?
We specialise in East London with particular expertise in Stratford and surrounding areas.
Are you a member of any professional property organisations?
We are fully accredited members of Arla PropertyMark and Safe Agent schemes.
What property types do you manage?
We handle residential properties primarily, with a commercial management department available.
How often are property inspections conducted?
Inspections occur every 3-6 months depending on property type and management requirements.
What emergency services do you offer tenants?
We provide 24/7 emergency contact options for urgent property maintenance issues.
How are rent payments collected and reported?
Monthly rent collection includes automated receipts and detailed financial statements to landlords.
Reviews (7)
Aimee Diana
May 25, 2021
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Over all bad professionals who work here, Tony was extremely rude and just stopped getting back to me at all. I went to see him in person and again lied to my face! If I could give less than one star that wouldn't even explain the lack of honesty, compassion and professionalism this company has.
Mohamed Sameer Ismail
May 16, 2021
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I recommend Martin Smith Letting and Management because I am living in a house for nearly 10 years. I am very happy this is a amazing property in east London. They can do house work very quickly and the staff are very helpful and on time. Especially Martin, Kevin and Tony they are very kind and helpful.
Shamshad Ansari
May 04, 2021
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Started my 3rd year with them and never had a problem. All problems handled professionally and solved quickly.
Omar Hajaj
Mar 17, 2021
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One star is too kind, I will put zero if I could. The worst estate agent that I have dealt with in my life, they should be out of business. Tony was extremely rude and does not respond for over 4 days even when his collogues promise he will call you back, instead of saying sorry he will say "you are not my priority". I tried to rent a property and went through weeks of referencing and providing all types of documents they were asking me only to be disappointed with an email to state sorry the property has been given to someone else.
They are extremely unprofessional, rude and misleading. I believe the real reason was they discriminated against us, that was obvious from the begining on how Tony was speaking to me and my wife and the type of questions he was asking. They played it along to avoid being challenged, declined taking a deposit only to give the property to someone else in the end. This was at a time where we were desperate to move to a bigger property as soon as possible. Do not use this estate agent ever!
They are extremely unprofessional, rude and misleading. I believe the real reason was they discriminated against us, that was obvious from the begining on how Tony was speaking to me and my wife and the type of questions he was asking. They played it along to avoid being challenged, declined taking a deposit only to give the property to someone else in the end. This was at a time where we were desperate to move to a bigger property as soon as possible. Do not use this estate agent ever!
Louise Y.
Jan 12, 2021
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I have been working with Tony for many years now. He's diligent and goes the extra mile. He has great relationships with tenants. He looks after all my properties and I would thoroughly recommend MSL to anyone.
Tomas Tomas
Dec 24, 2020
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Critical: Quality People stay away from this letting company and if you rent - Read your contract carefully! What you agree is gonna be diferent on the contract!
Zanas Jezeris
Dec 14, 2020
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Critical: Professionalism, Quality People when you rent from this agency, read your contract! Already 4montch dealing witch TDS, told when im rent gonna live 6months and Martin say okay, now when we moved out they talk different.
