Business Details
Emergency
services
Affordable Housing and Tenant Services in East England
Established as a charitable registered society, we have dedicated ourselves to providing quality housing solutions and community support across the east of England. Our organisation manages over 7,500 homes for rent and shared ownership, prioritising affordability and accessibility for all residents. With a focus on continuous improvement, we implement robust systems for repairs, maintenance, and tenant engagement, ensuring timely responses to resident needs. Our commitment extends beyond housing through initiatives like community investment grants, anti-social behaviour support, and sustainability programmes.Guided by regulatory compliance and resident feedback, we strive to enhance living standards while maintaining transparency and accountability in all operations. As we prepare to rebrand as Havebury Homes in November 2025, our core mission remains unchanged: to create thriving communities through responsible housing management.
Services
Social Housing
Repairs Maintenance
Rent Management
Community Investment
Anti-Social Behaviour Support
Home Ownership Schemes
Emergency Repairs
Property Inspections
Highlights and features
- Managing over 7,500 homes with a focus on affordability and accessibility
- 24/7 repairs service with emergency response capabilities
- Community investment grants supporting local initiatives
- Flexible approach to work-life balance for residents and staff
- Annual performance reviews ensuring continuous service improvement
Associations and certifications
- Co-operative and Community Benefit Societies Act 2014
- Regulator of Social Housing
What people say
24/7 repairs access
Community grants available
Flexible work approach
Annual performance reviews
Anti-social behaviour focus
Services
Social Housing
We provide affordable rental housing across eastern England, focusing on accessibility for diverse community needs. Our portfolio includes over 7,500 homes managed to high maintenance standards. Residents benefit from structured tenancy agreements and dedicated support services addressing housing stability and community integration.
Repairs Maintenance
Our 24/7 repairs service handles emergency and routine maintenance requests with 90% completion rates within target times. Using the myHavebury app, residents can schedule appointments between 8am-6pm, track progress, and access priority support for gas safety and urgent issues requiring immediate attention.
Community Investment
Through community investment grants, we support local initiatives improving neighbourhood cohesion and sustainability. Funding priorities include green living projects, anti-social behaviour prevention, and programmes enhancing independent living for vulnerable residents across our housing developments.
Home Ownership
We facilitate home ownership through Right to Buy, Shared Ownership, and Right to Acquire schemes. Our dedicated team assists applicants with eligibility assessments, property valuations, and transition support from rental to ownership status while maintaining housing affordability standards.
Emergency Repairs
Emergency repair services operate continuously with response guarantees within 24 hours for critical issues. Our system prioritises gas safety, electrical faults, and structural emergencies, supported by contracted specialists available through direct phone lines and app-based reporting channels.
People
Mark
Head of Finance Business Support
Joined during lockdown, Mark highlights flexible working arrangements and career development opportunities within the organisation's supportive financial management framework.
Kathryn
Internal Communications Advisor
With five years' experience, Kathryn transitioned from temporary support to leadership roles, achieving professional certifications in internal communications and driving organisational engagement initiatives.
Ali
Heating Contract Lead
Starting as gas safety administrator, Ali progressed through technical training programmes to lead heating contract management, demonstrating the organisation's commitment to internal career advancement.
Steve
Planned Repairs Manager
With a carpentry background, Steve advanced through technical and managerial roles, now overseeing repair service delivery optimisation and technician team development across housing portfolios.
Questions
How do I report an emergency repair?
Use the myHavebury app 24/7 or call 0300 3300 900 (option 2,1) for immediate assistance with gas, electrical, or structural emergencies.
What home ownership options exist?
We offer Right to Buy, Shared Ownership, and Right to Acquire schemes with dedicated advisors guiding eligibility assessments and application processes.
How can I pay my rent?
Make payments via phone, mobile app, online portal, or AllPay with flexible scheduling options available through your myHavebury account.
What community support services are available?
Access community investment grants, anti-social behaviour support, green living initiatives, and independent living programmes enhancing neighbourhood quality.
When does the office operate?
Our Bury St Edmunds office operates Monday-Thursday 8:30am-5pm, Friday 8:30am-4pm, with 24/7 digital service access through myHavebury.
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Reviews (4)
Valentina
Jun 14, 2022
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Their website doesn't work properly to pay rent. I need to do it many times until the payment goes through. Already for few months I feel stressed and mad when I need to pay, because it's always a challenge.
Sara G.
Jun 10, 2022
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Scaffolding left unused blocking my kitchen window for 3 months, now more scaffolding completely blocking the sun at my main living room window for another month. I am left in the dark during summer not being able to open my windows with my plants dying for absolutely no reason. Get organised and take this scaffolding down!
Sarah Stevens
Jan 20, 2022
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Utterly useless communication system and repair system took over a year to get gutter repaired and now waiting for damp to be looked into,
Haydar Ipek
Jan 17, 2022
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Parsonage gardens haverhill they dont look after there houses or gardens because there trees/bush's all grow in to our garden because they do not trim them
