We are delighted to welcome you to Cray & Norton Estate Agents. Our business has earned its standing through proven excellence in property sales and lettings, supported by many years of successful service. Having assisted thousands of people with their move to a new home, we have developed a reputation that extends throughout the London Borough of Croydon. Established in 2005, we continue to operate as a genuine family-run estate agency with nationwide coverage. We are uniquely positioned as the only Croydon member of The Guild of Professional Estate Agents, giving us access to a professional network of more than 800 estate agents.The quality of our service is driven by a highly trained team dedicated to delivering outstanding customer care. We expect the highest levels of professionalism and ethical conduct, ensuring that every client receives reliable and informed support. Our staff have successfully completed The Guilds associate training programme, approved by Cambridgeshire Trading Standards, and we are regulated by the Property Ombudsman. We specialise in residential sales, residential lettings, land, new homes and property management. From our Croydon office, we provide complete coverage across the borough, including Addiscombe, South Norwood, Shirley, Waddon, New Addington, Thornton Heath, Woodside, Selhurst and South Croydon, enabling us to assist with a wide range of property needs.
Business details
- Year established: 2005
Highlights and features
- Award-winning family-run estate agency established since 2005
- Free non-pressurised valuations for sales and lettings services
- Residential sales, lettings, property management and probate valuations
- Nationwide coverage through professional estate agency network
- Guild-trained staff delivering exceptional customer-focused property services
- Regulated professionals committed to strong ethical industry standards
Payment methods
- Cash
- Debit cards
- Credit cards
Services
Residential sales, probate valuations, residential lettings and property management form the core of our services. We take pride in delivering a professional and organised approach to every instruction. Our focus is on ensuring that each property matter is handled effectively and responsibly. We are committed to meeting expectations through dependable service.
People
Darren Cray
Director
With over 30 years of experience in the property industry, Darren Cray is the Director of Cray & Norton and leads the team with a clear focus on delivering exceptional service and achieving results. He oversees all aspects of the business, from valuations and sales strategies to team development and client relationships. Darren is passionate about the local property market and takes pride in helping clients make informed decisions, whether theyre buying, selling, letting or renting
Andrea Cray
Director
As Lettings Director, Andrea Cray brings a wealth of experience and a personal touch to everything we do. With over 20 years in the property sector, she has built a reputation for honesty, professionalism, and in-depth local knowledge. Andrea is actively involved in all aspects of lettings and is always happy to offer advice whether youre a first-time landlord or an experienced investor. Andrea is passionate about her role and manages a portfolio of over 150 properties.
Marcel Ruane
Sales Director
Leading the sales team at Cray & Norton, Marcel Ruane combines years of industry experience with a hands-on, approachable leadership style. From setting sales goals to mentoring the team and meeting clients, he plays a key role in keeping everything running smoothly and successfully.
As well as overseeing the sales department, Marcel carries out accurate property valuations for both sales and lettings, helping clients make confident and informed decisions. Passionate about property and dedicated to delivering great results, he is always on hand with expert advice whether youre buying, selling, letting, or renting.
As well as overseeing the sales department, Marcel carries out accurate property valuations for both sales and lettings, helping clients make confident and informed decisions. Passionate about property and dedicated to delivering great results, he is always on hand with expert advice whether youre buying, selling, letting, or renting.
Reviews (31)
Richard Ash
Jun 21, 2026
Darren and the team at Cray and Norton managed our letting and also a sale for us. The team are always helpful and dealt with any issues that came up with our letting quickly and efficiently. Highly recommended - we would definitely use Cray and Norton for sales and property management again in the future.
Thao Duong
May 06, 2026
Kata Erdhelyi
Dec 14, 2025
Elizabeth Goddard
Dec 12, 2025
We had a great experience with Cray and Norton. Having enquired with several estate agents we were happy to go with Cray and Norton. They provided a good valuation and personal service. They kept us informed throughout the process. Being a small family estate agent it felt as if we knew everyone in the team and everyone was working towards the sale of our house.
Barnabs Nmedi
Dec 10, 2025
Mrton Miskolczi
Dec 05, 2025
Broncos Best
Nov 30, 2025
I had sold my property through a small estate agent in a timely and efficient manner. Unfortunately I attempted to purchase three times through large estate agents and was frustrated by extremely poor service and communication leading to three failed purchases. Probably because they couldn't sell me this and that. Fortunately on the fourth attempt I purchased through Cray and Norton. They had extensive knowledge of the area and the property and any gaps were addressed by email the next day. All enquiries answered within 24 hours. Responsive communication through them to the seller of the property. Needless to say the sale progressed to a speedy conclusion to the satisfaction of all parties due to Archie and Darren being proactive at every stage. Due to the service differential I'm sure this agent will continue to thrive even in this tough market.
Wilson Chacko
Oct 23, 2025
Jinghui Shao
Oct 19, 2025
Rhys Newell- Phillips
Oct 15, 2025
A big thank you to Cray and Norton!! They successfully helped me to secure my first family home and have been fantastic throughout the whole entireraty of the process. The Cray Norton team are exceptionally great at what they do, always remaining professional and ensuring that they are attentive to the customers' needs. I felt supported by the team every step of the way and couldn't recommend them enough. Thank you again to Archie, Darren and the rest of the Cray and Norton team.
Rincy Wilson
Oct 12, 2025
I had an excellent experience with Cray and Norton Agency. From start to finish, they were very professional, approachable, and incredibly supportive. They kept me updated at every stage of the process, always responded quickly to my questions, and made what could have been a stressful experience feel smooth and straightforward
Thanks to their hard work and dedication, everything went through seamlessly. I would highly recommend to anyone looking to buy, sell, or rent a propertyyoull be in very safe hands!
Thanks to their hard work and dedication, everything went through seamlessly. I would highly recommend to anyone looking to buy, sell, or rent a propertyyoull be in very safe hands!
W. E.
Oct 05, 2025
We chose Cray and Norton to sell a vacant family home. I found Darren to be an excellent listener who picked up on our needs. Our contact was also with Archie and Lucas. Everyone communicated friendly, promptly and professionally. C&N definitely stand out as having excellent skill and strategy. We felt they cared. We are very happy with the sale. We had the misfortune of below par solicitors - Darren, true to his word, kept the sale progressing. I 100% recommend and would use again. Thank you team, i know there was hard work to do.
Howard Whitelaw
Sep 30, 2025
We have been looking for a property through Cray and Norton for some months now and despite being shown several properties that met our initial requirements, we have been guilty of then changing our specification (sorry!). Despite this Darren and his staff have remained patient, friendly and professional throughout and have continued to find alternative properties for us to view.
Agnieszka Hatas
Sep 09, 2025
Matthew
Aug 21, 2025
Fran Elliott
Jun 16, 2025
We chose to let one of our properties with C&N, having managed this process ourselves up until recently. So far, they've been great. Responsive, communicative and - most importantly - honest with us, which has been refreshing. Particular shout out to Archie and Andrea, they've both been great.
They also have very competitively priced management packages. It's early days with our new tenants but I'm hopeful they'll be decent and long- standing.
They also have very competitively priced management packages. It's early days with our new tenants but I'm hopeful they'll be decent and long- standing.
Mfp
May 16, 2025
I recently sold my property with Cray and Norton. Marcel did the initial consultation and was very knowledgeable about the area and what to expect. The viewings were done by Archie and Marcel, then Darren handled the administration after the offer was accepted.
Despite it taking longer than anticipated to complete, due to buyers further down the chain, Cray & Norton were very responsive to emails and chased things when requested. The staff were polite and friendly and I would recommend.
Despite it taking longer than anticipated to complete, due to buyers further down the chain, Cray & Norton were very responsive to emails and chased things when requested. The staff were polite and friendly and I would recommend.
John Dutton
Apr 29, 2025
Cray & Norton helped me, as an executor of her estate, to sell my late grandmother's flat. From the initial contact with Marcel to get a valuation for probate purposes through to the final completion overseen by Darren, the help and support I have received has been exemplary. This is now the second successful sale that Cray & Norton have handled for me and I recommend them most highly. Great job guys and many many thanks
Sakina Ballard
Apr 01, 2025
Recently purchased our home through Cray and Norton and are really pleased with the service and process, from start to finish.
Clear communication with known team members, questions answered quickly, fair price on the house & accommodated viewings quickly, was very impressed and happy. Also valued that they are a local, family-run business with a personal touch throughout the process.
Thank you C&N, we are very happy in our new home & the process was very smooth even with a very long chain!
Clear communication with known team members, questions answered quickly, fair price on the house & accommodated viewings quickly, was very impressed and happy. Also valued that they are a local, family-run business with a personal touch throughout the process.
Thank you C&N, we are very happy in our new home & the process was very smooth even with a very long chain!
Toby Marcroft
Mar 20, 2025
Jamie Gigg
Mar 20, 2025
George Marcroft
Feb 14, 2025
Micayla Morris
Feb 11, 2025
We recently purchased our home through Cray & Norton and couldnt be happier with the service we received. From start to finish the team was professional, knowledgeable and supportive.
They kept us well-informed throughout the entire process, always available to answer our questions and offer guidance. We truly felt that they had our best interests at heart and their local knowledge was invaluable.
If youre looking to buy or sell in the area, we highly recommend Cray & Norton - a fantastic estate agent that goes above and beyond!
They kept us well-informed throughout the entire process, always available to answer our questions and offer guidance. We truly felt that they had our best interests at heart and their local knowledge was invaluable.
If youre looking to buy or sell in the area, we highly recommend Cray & Norton - a fantastic estate agent that goes above and beyond!
C. B.
Jan 29, 2025
We selected Cray and Norton based on our previous experiences as buyers; although the house we sold through them had reached us originally via a rival in town. They certainly lived up to our high expectations.
We felt Darren and all the team conducted themselves with the utmost professionalism at all times, and all our queries were dealt with quickly and efficiently.
Everybody knew the current state of play whenever we asked - they're clearly on top of their game. Our buyers were dealt with courteously and quickly too as Cray and Norton worked hard to broker the deal.
We felt the listing (refined in consultation with us) was a good representation of our property and it certainly generated a lot of interest.
After a false start with our first buyers they relisted us quickly and secured a completion in three months. They advocated for us and we achieved the price we had hoped.
We've no hesitation in recommending Cray and Norton to anybody looking to sell in the area.
We felt Darren and all the team conducted themselves with the utmost professionalism at all times, and all our queries were dealt with quickly and efficiently.
Everybody knew the current state of play whenever we asked - they're clearly on top of their game. Our buyers were dealt with courteously and quickly too as Cray and Norton worked hard to broker the deal.
We felt the listing (refined in consultation with us) was a good representation of our property and it certainly generated a lot of interest.
After a false start with our first buyers they relisted us quickly and secured a completion in three months. They advocated for us and we achieved the price we had hoped.
We've no hesitation in recommending Cray and Norton to anybody looking to sell in the area.
Cheryl Forrester
Jan 26, 2025
Cray and Norton were always very professional and definitely knew the market. Darren was on hand to make sure the sale of my Mum's house went through and whilst this was a very difficult time for us Darren and the team did their utmost to make the whole process as good an experience as possible. Thank you
Douy Singsamran
Nov 30, 2024
We just moved into our new rental home, thanks to Cray and Norton Estate Agent! Their team was incredibly helpful, responsive, and professional throughout the entire process. They truly understood our needs and made everything so easy and stress-free. Highly recommend Cray and Norton to anyone looking for a fantastic estate agent. Thank you for making our renting experience such a positive one!
Christopher Bishop
Nov 23, 2024
We have used this estate agent more than once.
Great service from the owners downwards.
Thanks to Darren, Marcel and Archie.
If you want an estate agent you can trust and that will actually work to help you with your house purchase then use Cray and Norton.
Thank you all for your great service and hard work.
Chris
Great service from the owners downwards.
Thanks to Darren, Marcel and Archie.
If you want an estate agent you can trust and that will actually work to help you with your house purchase then use Cray and Norton.
Thank you all for your great service and hard work.
Chris
Phoebe Davies-Lloyd
Nov 19, 2024
Claire
Mar 16, 2023
We bought a lovely property in Woodside Green from Cray and Norton. Archie is a lovely, polite and knowledgeable young man who promptly responds to all queries.
Darren supported key milestones in the sale, due to our mortgage company it was slower than expected but unlike other agents he wasnt pushy or rude which is much appreciated during a stressful time !
Highly recommend Cray and Norton and we would 100% work with them again. They are the real deal !
Darren supported key milestones in the sale, due to our mortgage company it was slower than expected but unlike other agents he wasnt pushy or rude which is much appreciated during a stressful time !
Highly recommend Cray and Norton and we would 100% work with them again. They are the real deal !
Dee Chikwendu
Mar 07, 2022
After starting my search in need of a bigger home, I finally came across a property with potential - listed by Cray & Norton. I had been in contact with a few other Estate Agents but none compare to the service that I received from from Darren Cray, Jess and the team. Although it has taken around 4 months or so, my purchase was finally completed yesterday. Hooray! I was looked after by Jess during the early stages of the process; she was friendly, accessible and responsive. I then had the pleasure of working with Darren Cray for the remainder of the process. His follow-up and communication was regular, timely and clear. I am really pleased to have been looked after by this team of professionals. If you want an attentive, co-operative team to help you with your next property, then seriously consider working with Cray & Norton.
Mark Tagliaferri
Nov 08, 2021
I recently completed on a property in South Croydon through Cray & Norton and I cannot thank Darren, Marcel and the team enough for ensuring the transaction went through.
From what we expected to be a relatively straight forward purchase, turned out to be an incredibly complicated one, with issues with the conveyancing, but Darren & Marcel worked extremely hard to ensure it all went through okay. Their communication throughout was brilliant and they always kept me posted with updates and progress from the vendor's side.
I would 100% recommend Cray & Norton and will not hesitate to use them to sell/rent out my property through them when the time comes - thanks again!
From what we expected to be a relatively straight forward purchase, turned out to be an incredibly complicated one, with issues with the conveyancing, but Darren & Marcel worked extremely hard to ensure it all went through okay. Their communication throughout was brilliant and they always kept me posted with updates and progress from the vendor's side.
I would 100% recommend Cray & Norton and will not hesitate to use them to sell/rent out my property through them when the time comes - thanks again!