Business Details
13 Years
experience
Your Trusted Estate Agency in Newcastle
Cloud Estates is an independent, director-led estate agency established in 2013, serving Newcastle upon Tyne and Gateshead. Our directors, with over 35 years of combined industry experience, relocated to Heaton in 2022 to better serve this vibrant community. We specialise in property sales, lettings, full property management, and renovation projects, combining modern technology with traditional expertise. As members of the National Association of Estate Agents, we prioritise professional standards and client satisfaction. Our services include free valuations, strategic property marketing across major platforms, and innovative solutions like 3D property walkthroughs. We manage diverse properties from student accommodations to family homes, ensuring compliance and efficiency. Our partnerships with Fixflo and Pay Prop enhance tenant communication and streamline rent payments. With a focus on transparency and local market knowledge, we guide clients through every stage of their property journey, from initial consultation to successful completion.
Services
Property Sales
Lettings
Property Management
Renovations
HMO Management
Served areas
- Newcastle, Gateshead, Tyne & Wear, Northumberland
Details
- Year established: 2013
Highlights and features
- We have over 35 years of combined experience in Newcastle's property market
- Our NAEA membership ensures professional standards and industry compliance
- We offer free property valuations with no obligation
- Our 24/7 repair reporting system ensures prompt tenant issue resolution
- We provide tailored renovation advice to maximise property value
Associations and certifications
- National Association of Estate Agents
What people say
Excellent service
Highly recommend
Proactive and reactive
Timely responses
Exceptional service
Services
Property Sales
Our property sales service combines local expertise with national marketing reach. We offer realistic valuations, professional photography, and 3D virtual tours to maximise exposure. With listings on Rightmove, Zoopla, and other major platforms, we ensure your property reaches qualified buyers. Our team guides vendors through every stage from initial valuation to completion.
Lettings
We specialise in residential and student lettings across Newcastle and Gateshead. Our services include property marketing, tenant vetting, and compliance management. We offer free pre-letting consultations and ensure landlords achieve optimal rental returns while maintaining legal compliance through our expert guidance.
Property Management
Our comprehensive property management covers maintenance, rent collection, and tenant communication. We use Fixflo for 24/7 repair reporting and Pay Prop for efficient rent transfers. With dedicated property managers and a network of trusted tradespeople, we ensure hassle-free management for landlords across all property types.
Renovations
We manage full property renovations from initial consultation to completion. Our team provides rental valuations to assess financial viability and offers design advice tailored to property type. With experienced construction teams, we handle projects ranging from minor upgrades to complete house renovations across Tyne and Wear.
HMO Management
We specialise in managing Houses of Multiple Occupation with compliance expertise. Our services include room-by-room lettings, licensing support, and tenant coordination. We ensure landlords meet regulatory requirements while maximising returns through strategic property presentation and tenant management.
Questions
What property services do you offer?
We provide property sales, lettings, full management, and renovation services for residential and student properties.
Which areas do you cover?
We primarily serve Newcastle upon Tyne and Gateshead, with experience across Tyne and Wear.
Are your valuations free?
Yes, we offer free, no-obligation property valuations for sales and lettings.
Do you handle property renovations?
Yes, our dedicated renovation team manages refurbishments and extensions across the region.
How do you handle emergency repairs?
Our Fixflo partnership enables 24/7 repair reporting for prompt resolution of tenant issues.
Reviews (15)
Kassie N.
Jan 28, 2025
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I recently had a great experience with cloud estates when I purchased a property. They were very helpful and exceeded my expectations. As a buyer, I felt they were truly looking out for my interests, particularly when my solicitor was delaying things. They provided excellent support and I appreciate their efforts, especially those of Liane.
Brooke Thackray
Oct 02, 2024
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David from cloud estates came for a visit to our property to fix a door. After finishing the job he asked if we had any other issues, to which we replied that we did. We previously had 2 contractors come about a smell but calmed they couldnt find the issue or smell it either. David took us seriously and with a quick check found a dead mouse under one of the cupboards. He removed it quickly and cleanly for us. He has also made a point or checking the whole property for signs of entry, Thank you David!
Katy Whittaker
Oct 09, 2021
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No inventory which makes the contract redundant. Properties in poor state, no prior viewings allowed and upon arrival, many broken items, damage and have not been cleaned. All recorded and reported. Be careful when using this company and make sure you get a full inventory done and view it before putting a deposit down. They don't do anything upon prior students leaving.
Jessica Greener
Sep 27, 2021
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We rented a flat with cloud let for a year and they were very professional and always happy to help. A special thank you to James who dealt with any issue we had very quickly and efficiently. They made renting very easy and stress free from start to finish. We would definitely recommend them to anyone looking to rent.
Trev Liddell
Apr 29, 2021
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Ellie & Zoe could not do enough for myself & my stress-head daughter! Going above and beyond their normal roles, to make sure my daughter got the flat she wanted. I would not hesitate to recommend Cloud-let to anyone in the North East, looking for a place to live. Thanks Ellie & Zoe, Your help was appreciated.
Capstone Fox
Jan 30, 2020
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We have worked with Cloud-Let over the past few years and have seen them grow and develop into a leading managing agent in the areas that we invest. They are great to work with and have robust systems in place to deal with the challenges that come with being a landlord
Mark Rourke
Dec 17, 2019
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I have been dealing with Jordan from Cloud-Let for about 8 months now, he has overseen renovations within our property and turned our HMO house around to be a pleasant and homely place to share. He keeps me up to date with issues within the house and has dealt with all issues in a professional manner, i'm pleased to have Cloud-Let as our agent and would definitely recommend them and look forward to our continued partnership. Mark Rourke
Simon Coward
Oct 01, 2019
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Fantastic estate agency. James and Jordan were professional and helpful in letting our flat and for that reason we were happy for them to continue in managing our property. I couldn't recommend them more highly and Cloud Let are a welcome change from the poor service that you can find easily on the high streets!
Hannah Roddam
Dec 05, 2018
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Discrase of a company. Full of false promises! Went in today to put down a deposit to be told it has Been promised to other people after already being told we could have it. Small company ran by sheepish men who don't know anything about the property's they are letting! WOULD NEVER RECOMEND!
PropaneFitness
Jun 22, 2018
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Cloud-let are fantastic from start to finish. Great communication, attention to detail and initiative. Phenomenal service and couldn't fault them! Would recommend 100%
A. Singh
Apr 17, 2018
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Fantastic company with a friendly professional approach. I've used Cloud Lets on a number of occasions and they've always delivered. Keep up the good work
Ben McClew
Jan 03, 2018
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Superb service and company. James and Jordan have been managing my tenanted property for over 3 years now and I have been nothing but impressed with the professional service they continue to provide. Excellent communications via email and I am kept up to date with the condition of the property following regular inspections. Service certainly goes above and beyond the usual managing agent. Would recommend to anyone.
Sarah (Tenant)
Having had bad experiences with estate agents in the past, CloudLet were a breath of fresh air to deal with. From the initial call, they were friendly, efficient and understanding of my needs. Not only was the process of finding the perfect property made easy for me, I was able to move in to my new flat quickly and with no complications. "
Rick Shabilla
The friendliest team, very proactive and professional. Never cut corners and make managing your investments, as stress free as possible. Let 18 apartments & several others within my portfolio in just 6 weeks! Stop wasting your money with other companies & use Cloud Let. 10/10
Si Coward
Got my house through these guys. They provide a service that seems to be forgotten by some of the larger, blander, high street set ups. Professional, quick and always available to help. Couldn't recommend more highly.