Business Details
17 Years
experience
Emergency
services
Award-Winning Letting Agents in Bristol
Established in 2009, The Letting Game has redefined Bristol's lettings landscape by prioritising transparency, ethical practices, and client needs. As a multi-award-winning agency, we combine 15 years of local expertise with innovative approaches to property management and tenant sourcing. Our ARLA Propertymark accreditation underscores our commitment to industry-leading standards, while our carbon-neutral operations reflect our dedication to sustainability. With a 28-strong team of qualified professionals, we manage over 850 properties and achieve 91% lettings within seven days. Our services span HMOs, student accommodations, and corporate lettings, supported by market-leading property presentation and 24/7 emergency maintenance. Recognised as Bristol's best letting agent for seven consecutive years, we maintain the largest local tenant database and offer a unique 'No Let, No Fee' guarantee. Our proprietary processes, including Fixflo Manager and 3D virtual tours, ensure efficient property management. We plant three trees per letting to offset our carbon footprint, reinforcing our mission to be Bristol's greenest agency.
Services
Property Management
Student Lettings
HMO Lettings
Corporate Lettings
Pet-Friendly Lets
Rental Valuations
Tenant Sourcing
Maintenance Services
Right to Rent Checks
Lease Extensions
Details
- Year established: 2009
Highlights and features
- Award-winning service since 2009 with 1,712 5-star reviews
- ARLA Propertymark accredited in an unregulated industry
- Bristol's only carbon-neutral letting agency
- 24/7 emergency maintenance support included free
- 91% of properties let within seven days
Associations and certifications
- ARLA Propertymark
- Safeagent
What people say
Award-winning service
Quick lettings
Professional team
Transparent fees
Excellent support
Services
Property Management
Our fully managed service covers compliance, tenant management, and maintenance. With 24/7 emergency support and regular inspections, we ensure hassle-free ownership. Landlords benefit from rent protection insurance and free legal notice services.
HMO Lettings
Specialist HMO management with licensing advice and tenant vetting. We handle maintenance coordination and compliance checks, ensuring profitable, legal operation of multi-occupancy properties across Bristol.
Student Lettings
Tailored student accommodation services including property preparation, tenant referencing, and mid-tenancy inspections. We guarantee rent collection and provide dedicated support for academic-year leases.
Corporate Lettings
Sourcing high-quality corporate tenants through relocation partnerships. Our service includes enhanced referencing, flexible lease terms, and dedicated account management for businesses relocating staff to Bristol.
Rental Valuations
Free, no-obligation rental valuations with market insights. Our experts analyse comparable properties and current demand to maximise returns while ensuring competitive pricing for quick lettings.
People
Jack
Founder
Founded The Letting Game in 2009 to revolutionise Bristol's lettings industry. With over 15 years' experience, he champions ethical practices and sustainable growth.
Alexandra Drake
Compliance and Licensing Manager
Manages regulatory compliance and licensing for HMOs and residential properties. Ensures all legal standards are exceeded through rigorous internal protocols.
Adriano Giacovazzi
Property Expert
Specialises in property presentation and marketing strategies. Oversees photography, virtual tours, and digital campaigns to maximise property visibility.
Questions
What makes The Letting Game different from other agencies?
We combine ARLA accreditation with carbon-neutral operations, offering 24/7 maintenance and a 'No Let, No Fee' guarantee.
How quickly do properties get let?
91% of our properties are let within seven days due to our large tenant database and proactive marketing.
Do you offer emergency maintenance support?
Yes, we provide 24/7 emergency maintenance cover at no extra cost for managed properties.
Are your fees transparent?
All fees are clearly disclosed upfront with no hidden charges, including free Section 21 and 13 notices.
How do you ensure tenant quality?
We conduct thorough referencing, credit checks, and Right to Rent verification to secure reliable tenants.
Can I get a free rental valuation?
Yes, our expert valuers provide free, no-obligation rental assessments to determine market value.
Reviews (18)
Stacey
Jun 18, 2022
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The Letting Game were really helpful through a rather challenging moving process. They went above and beyond to help me during a very trying time. (Source : allAgents)
J. Darling
Jun 14, 2022
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Excellent as always. Best letting agent in Bristol. Charley Clements managed my account again. She is fantastic to deal with, always very helpful, with a clear and comprehensive response every time. Highly recommend! (Source : allAgents)
Annabel Chatwin
Jun 01, 2022
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Oona has been excellent throughout my tenancy and the tenant swap process. She was so easy to contact throughout the tenancy and always willing to help. She is by far the best estate agent I have come across at managing a property. Then during the tenant swap, she was very kind and always answered my texts/calls and emails. Oona's haste and excellent communication were vital to my anxieties throughout the swap.
I understand this was probably out of her job role, and I can't express my gratitude to her enough. I also have appreciated how helpful Hope has been at getting the documents though on time. Overall I am very happy with the letting game and really appreciate how incredible your agents are.
I understand this was probably out of her job role, and I can't express my gratitude to her enough. I also have appreciated how helpful Hope has been at getting the documents though on time. Overall I am very happy with the letting game and really appreciate how incredible your agents are.
S. H.
May 25, 2022
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Really? Buying reviews? Intead of rebranding and purchasing positive reviews becuase you have a terrible reputation, how about actually do something about how you operate? My own experience was woeful, refusing to return an entire deposit as "the carpets need to be steam-cleaned", despite them actually needing to be replaced not cleaned, and they were like that when moving in. Pathetic comapny, avoid at all costs.
Victoria Harris
May 24, 2022
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I have been a tenant for the last year and the property was barely managed. In the year we had five different property managers. What sort of company has that sort of staff turnaround? It was equally disastrous to be managed by these numpties. Any maintenance issue took months to resolve and would only be done so after hounding them with calls and emails. Not something people have time for. Some issues didn't even get resolved.
After a year! The flat was nice enough and we would have stayed if the property was actually managed. But this being the worst agency I have ever dealt with (in twelve years of renting) we could not stand to stay a moment longer. Good riddance!
After a year! The flat was nice enough and we would have stayed if the property was actually managed. But this being the worst agency I have ever dealt with (in twelve years of renting) we could not stand to stay a moment longer. Good riddance!
Dambarudhar Samantaray
May 19, 2022
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Critical: Professionalism, Quality, Responsiveness After going through the negative reviews, I am feeling I bit relived even though they are still not returning my holding fee. The holding agreement has been cancelled from them without proper reason. They have misguided me multiple time during referencing and cancelled the agreement day before the propery move in date. I will definitely fought for for my hard earned money, my vested time and their unresponsiveness and disgraceful tactics. I would never recommend nor use this agency again.
Kat Frost
May 16, 2022
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By a long way the best service we've had from estate agents, especially in Bristol. Our viewing was so friendly and informative and Frankie has been so helpful and quick throughout the process. We're super impressed by how much smoother and easier the application process has been compared to other agencies too and wish we'd found the Letting Game sooner, it would've saved us a lot of stress from other companies. They don't hide anything and will answer any problems straight away. (Source : allAgents)
Danni Baker
Feb 17, 2022
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I have received great service from the Letting Game. I was initially very nervous about letting my property but their friendly and professional team made the whole process easy and pain free. Their level of communication is second to none and any problems or concerns I have had regarding tenants and my property have been dealt with swiftly and in a very professional manner. I would highly recommend this company if you have a property that you would like to let. You will not be disappointed!
Stephen Sturrock
Oct 20, 2021
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Continually impressed by all interactions with the letting game particularly with Lucy Harrold. Lucy is always available. There is no problem that is too big or small. Any issues that have arisen have been dealt with quickly, efficiently and to a high standard.
Imy S.
Oct 17, 2021
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Highly recommend - Becky & Beth made our moving process a breeze, they were a great help and always able to provide us with the information we needed. Would definitely use again!
Dario Quintero
Jun 21, 2021
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The letting process has been very direct, straightforward, and overall a very positive experience. All the Letting Game staff whom we have interacted have been incredibly supportive and attentive throughout the letting process. They have constantly listened to our requirements and further details of our background, and have been incredibly effective at finding solutions that work both for us as tenants and the landlord since making the holding offer to picking up the keys to initial move-in queries.
What we have appreciated the most has been the willingness to get things done that are needed, and assist otherwise however best possible. We very much thank the Letting Game staff for their help so far, and expect an onwards great letting experience.
What we have appreciated the most has been the willingness to get things done that are needed, and assist otherwise however best possible. We very much thank the Letting Game staff for their help so far, and expect an onwards great letting experience.
Tracey Jones-Bolding
Jun 16, 2021
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As a tenant with The Letting Game for the past 2 years I can honestly say they are the best lettings agents I have used. Alex Case has been my Property Manager & has been Professional, friendly & helpful throughout. I love the quick and easy online maintenance reporting function & the speed of response. I had to relocate for personnal reasons recently & Alex & her team have been thoughtful, extremely efficient & understanding in a very difficult time. I would highly recommend!
Darren
Apr 11, 2019
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I am appalled that The Letting Game have pressurised my daughter and her flatmates to renew their tenancy agreement, including the payment of egrigious fees for a property that is not due renewal until several months after a change to the law on the 1st June ( which sees such fees scrapped). E mails from The Letting Game stated that if they didn't sign and pay the fees then the property would go back on the market. It is the despicable behavior of Agents such as this that has brought about the change in law.
Lucy Bean
Nov 05, 2018
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Absolutely recommend The Letting Game.
Fantastic staff. They are friendly and intelligent and get the job done. I will always look to rent through The Letting Game in the future. Any negative reviews I have seen are written through frustration of a personal situation rather than reflecting the efficiency of this fanstsic letting agency. If you are looking to rent, call these guys today !
Fantastic staff. They are friendly and intelligent and get the job done. I will always look to rent through The Letting Game in the future. Any negative reviews I have seen are written through frustration of a personal situation rather than reflecting the efficiency of this fanstsic letting agency. If you are looking to rent, call these guys today !
Alex Waller
Excellent Estate agent that tries hard to understand your needs and accommodate a busy schedule. I was quite specific with my request and The Letting Game came through with some excellent options. Fees were reasonable and I was kept informed throughout the process.
Abbie Sutter-Smith
The Letting Game handled my property with minimal fuss and completely removed any of the hassle I would have had if I attempted to completed the process myself. I have no hesitation recommending them to friends and family in need of a friendly and professional service you can rely on!
Scott Essex
This was a new venture for myself and my other half and thought of going to the common agencies but every time we made viewings they were cancelled with short notice or just not what we wanted for our first home together. We then looked at other agencies realising that agency fees were cheaper also (few 100 saved overall) in addition Ben took time with us and made a list of what we were looking for, two days later we had a call saying there was a property comming to the market and we could have the first viewing, at this stage we were thinking not another run down property......
But we were wrong! Not only was it within our budget the property is in great condition and met all our requirements, a truely great service all around and highly recommend to others. Thanks again the letting game from Lisa and myself!
But we were wrong! Not only was it within our budget the property is in great condition and met all our requirements, a truely great service all around and highly recommend to others. Thanks again the letting game from Lisa and myself!
Colin Harris
For the past 3 years we have rented our property in Clifton through The Letting Game and have to say that with all 3 changes in tenants everything went amazingly smoothly despite 2 of the tenants being overly picky. A professional, friendly and timely service with excellent communication skills - surprised to find such qualities in a letting agency. Well done and thanks to the Letting Game.