Business Details
26 Years
experience
Emergency
services
Trusted Property Letting Services in Newcastle
Red Ridge Residential is a family-run letting agency established in 2000, dedicated to providing high-quality property solutions across Newcastle Upon Tyne. Our deep-rooted local expertise ensures tenants and landlords receive tailored services, from student and professional housing to family accommodations. We prioritise transparency, offering fully furnished properties with modern amenities, including double glazing, central heating, and security features. Our teams commitment to exceptional customer service is evident through 24/7 maintenance support, flexible payment options, and a proactive approach to tenant-landlord relations. With properties in sought-after areas like Heaton and Gosforth, we combine affordability with convenience, ensuring easy access to city centres and transport links. Our property management service, charged at 10% of rental income, includes tenant vetting, rent collection, and repair coordination, giving landlords peace of mind. Over two decades of experience have solidified our reputation as a trusted partner in Newcastles rental market, reflected in our repeat clientele and community-focused approach. We pride ourselves on maintaining rigorous safety standards, conducting thorough property inspections, and offering inclusive billing packages for hassle-free tenancies. Our office remains open Monday to Friday, with out-of-hours emergency support available to address urgent needs promptly.
Services
Property Management
Student Accommodation
Professional Lettings
House-Sharing
Maintenance Support
Served areas
- Newcastle upon Tyne, Jesmond, Sandyford, Heaton, Gosforth, Riverside, West End
Details
- Year established: 2000
Highlights and features
- We have over 20 years of experience in Newcastle's rental market.
- Our properties feature modern amenities like double glazing and central heating.
- We offer 24/7 maintenance support for tenant emergencies.
- Our team provides transparent billing and flexible payment options.
- We conduct thorough tenant vetting and property inspections.
Services
Property Management Service
Our property management service handles tenant vetting, rent collection, and maintenance coordination for landlords. We ensure transparent communication and legal compliance, offering peace of mind through regular property inspections and prompt issue resolution. Our 10% fee covers comprehensive support tailored to individual property needs.
Student Accommodation
We provide fully furnished student properties with modern amenities, including double bedrooms and shared facilities. Our locations near universities ensure convenience, while safety features and maintenance support enhance tenant security. Guarantor assistance and termly payment options simplify the rental process for students.
Professional Lettings
Our professional lettings cater to individuals and groups seeking short- or long-term housing. Options include fully inclusive bills packages and flexible contract terms, with properties in accessible areas like Gosforth and Heaton. We prioritise quality and affordability for working professionals.
Maintenance Support
We offer 24/7 emergency maintenance support for urgent repairs, alongside routine issue resolution. Our dedicated team ensures swift response times, with costs itemised and receipts provided for transparency. Out-of-hours assistance guarantees tenant safety and property upkeep.
House-Sharing
Our house-sharing options include room-by-room rentals with all-inclusive billing packages. Ideal for professionals seeking affordable living, these properties feature modern kitchens, broadband access, and flexible tenancy agreements to suit varying needs.
Questions
What areas do you cover for property lettings?
We specialise in Newcastle Upon Tyne, including Heaton, Gosforth, Sandyford, and Shieldfield, offering properties near universities and transport links.
Do you offer 24/7 emergency maintenance?
Yes, we provide out-of-hours support for urgent repairs via our dedicated mobile number.
How much is the property management fee?
Our management service costs 10% of your monthly rental income, with transparent deductions for repairs and services.
What payment methods do you accept?
We prefer direct debit but also accept cash or cheque payments for rent.
Do student tenants need a guarantor?
Yes, students require a UK homeowner guarantor to ensure rental security and compliance.
Are utilities included in rent?
Most professional properties include bills; student rentals typically require separate utility setup.
Reviews (10)
Ash Empirium
Apr 16, 2022
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Absolutely amazing company! The nicest people you will ever meet run this company. The house was great, all repairs sorted within within a day. Really fair rent prices, great customer service which is rare these days. Any time my friends have needed to find a nice place in Newcastle, I have always recommend this place because I know the staff will always sort them out. Thank you Redridge.
Judith Wright
Apr 15, 2022
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Reece and Red Ridge have been our agents for four years now and I wish we had found them earlier. The team are friendly and efficient, and are always available to offer advice or deal with a query. The tenants that they have found for us have been ideal and our tenancies work very well. We are happy to have them working on our behalf, and definitely recommend them to all landlords. Judy and Ray Wright
Sarah Hayden
Apr 02, 2022
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Absolutely fantastic, best letting agent I've ever used. Reece and Sarah at Redridge are so polite and helpful, they always respond to any queries immediately and help their tenants with any issues, never have to wait long for a response and they would have someone to help the same day. Very fair prices, and they're non-invasive (unlike how some agencies can be) so you can really settle in. Definitely recommend
Shameem Ibrahim
Mar 09, 2022
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I've been a landlord for over 30 years so have worked with numerous letting agents. I have a few properties scattered geographically, but I wish there was a Red Ridge office near them. Red Ridge truly understand landlords, have integrity and do what's right for everyone - they have restored my faith in letting agents.
Michelle Darragh
Feb 23, 2022
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I've been using Red Ridge to manage my property for the last few years. Reece and the rest of team have been excellent. Professional yet friendly quality service. I really can't recommend them enough. I just wish I hadn't waited so long to get in touch with them. I feel safe in their hands knowing that while looking after my property they also make sure the tenants are looked after.
Jen Smith
Feb 09, 2022
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Redridge has been letting our properties for more than five years since 2016. Reece has always handled our lettings and more recently Sarah has become more involved. During this time, the service we have had has been excellent. Reece has always been friendly, efficient and extremely helpful, ready to advise us on any matters of being a landlord and very diplomatically pointing out when we needed to do thing differently.
He gets on with the job, does what he says he is going to do and what needs to be done in a very timely manner. He is very professional in all his dealings, both with us and with our tenants. Redridge have also been very good at finding tenants, and at carrying out all the necessary checks on their suitability and ability to afford the rents, even at difficult times of the year, e.g. just before Christmas.
Apart from when we needed to carry out repairs, the properties have not stood empty and we have had very good tenants. We fully recommend Redridges and the staff to any prospective landlords. Colin and Jennifer Smith Jupiter Homes Ltd.
He gets on with the job, does what he says he is going to do and what needs to be done in a very timely manner. He is very professional in all his dealings, both with us and with our tenants. Redridge have also been very good at finding tenants, and at carrying out all the necessary checks on their suitability and ability to afford the rents, even at difficult times of the year, e.g. just before Christmas.
Apart from when we needed to carry out repairs, the properties have not stood empty and we have had very good tenants. We fully recommend Redridges and the staff to any prospective landlords. Colin and Jennifer Smith Jupiter Homes Ltd.
Joolzie Bee
Oct 09, 2021
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My son rented from Red Ridge in year2 of his degree. They were always helpful both in relation to any problems arising with the property and to any enquiries I emailed to them. They are a friendly and professional team, always courteous and responsive. Unlike some landlords they did not try to find excuses to not refund our deposit and we got the full amount back. I would recommend them.
Rich Hall
Sep 08, 2021
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Rented with Red Ridge for 2 years In a house share, they sorted any problems I had with the property quickly and communicated really well with regards to visits and workmen coming round. Reece and Sarah were professional and friendly to deal with and made things so easy, on top of that the property was excellent value for money. Would definitely recommend.
James Maule
Aug 21, 2021
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I've lived in about 10 different rental homes my adult life, I am a mover. Red Ridge have been an absolute God send in the rental market, thank you so much for the last 3 years, you guys really looked after us from start to finish and were always respectful of us with notices when visits were needed etc. Its been an absolute pleasure. Highly reccomend, honestly just don't look anywhere else. All the best RSKK! (GDPR but u can work it out!)
James Daniel Walker
Aug 15, 2021
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Having been in a Red Ridge property for over six years, I can't thank Reece and his colleagues enough for their professional service, household maintenance and friendly staff - they've also managed to source some great housemates over the years! In my opinion, the best letting agents in Newcastle - I would highly recommend this agency to any prospective tenant.