Eden Lettings & Property Management

We specialise in connecting landlords with suitable tenants across Torbay, Teignmouth, and Totnes. Our cloud-based platform streamlines viewings, referencing, and agreements, ensuring a smooth letting process. With virtual tours and smart marketing, we attract quality tenants efficiently.

Our full management service covers marketing, viewings, maintenance, and 24/7 emergency support. Fees start at 11% monthly with a 300 setup, offering landlords peace of mind and tenants reliable service. We handle all aspects from gas safety to rent collection.

We source qualified tenants through rigorous credit checks and right-to-rent verification. A one-time fee of 50% of one month's rent (min 350) includes agreement preparation. Ideal for landlords managing rent collection independently while ensuring vetted occupants.

24/7 emergency repairs and routine maintenance oversight are available at 10% of costs over 150. Our responsive team ensures properties remain in optimal condition, minimising downtime for landlords and maintaining tenant satisfaction through prompt issue resolution.

We collect and process monthly rent with 8% fees, ensuring timely payments to landlords. This service includes managing late fees at 3% above Bank of England rates and providing receipts, offering financial clarity and reducing administrative burdens for property owners.

Founded Eden Lettings in 2012, Gemma leads with a focus on client satisfaction and community support. Her expertise spans property management and tenant relations, ensuring high service standards. Outside work, she enjoys gardening, cooking, and supporting local charities.

Kirsti provides essential support across business operations, ensuring smooth day-to-day management. Her role includes tenant and landlord coordination, reflecting Eden Lettings' commitment to efficient service. She enjoys yoga and walking her dogs outside work.

We operate in Torbay, Teignmouth, and Totnes, offering local expertise for property lettings and management.

Full management starts at 11% monthly with a £300 setup. Tenant find fees begin at £350, and rent collection is 8% monthly.

Yes, we provide 24/7 emergency maintenance support for urgent property issues.

We conduct credit checks, right-to-rent verification, and reference checks to ensure reliable tenants for landlords.

Yes, we accept existing tenancies without setup fees, continuing seamless management and support.

I'm writing this review because I wish I had access to an honest, fair and balanced review before renting a property from this agent, it would have saved me from a deeply unpleasant experience. The property itself was not great but I understood I wouldn't be getting a palace for 650/mo. What I wasn't expecting however was for it to be filthy (especially the toilet) on check in day, to not have a working oven cooker for 1 month, be exposed to extremely loud noises especially footsteps from the kitchen in the 5-6 person HMO upstairs, the constant smell of weed coming into the flat and an insect infestation in the flat itself.

After sending photos of the insects, the lettings agent told me it was normal in this part of the country but I've stayed at many properties in Totnes over the years and never experienced anything like it. At one point I would find 8-12 on my way to the toilet at night and sometimes they would appear in my bed. This was on top of countless smaller issues with the property that were too minor to formally complain about but collectively wore me down.

With landlord permission, I was able to end my lease early and understood I would be charged re-letting costs. However, what followed felt like the agent just trying to squeeze every penny out of me that they could. They miscalculated my rent overpayment in their favour, charged me 9 to replace a filthy mould-riddled shower curtain I had thrown away because I thought the previous tenant left it, a 146.58 electric bill for 2 months for a tiny studio with no TV or washing machine.

For comparison my current 1 bedroom with a washing machine is 26/mo on the standard variable rate. Then they tacked on a 440 early termination fee. Under the Tenant Fees Act 2019 this fee should be an amount for things that were wholly necessary for replacing me as a tenant not as a way for the agent to make money, but when I asked for how they arrived at this amount they just gave me a list of things like phone calls, paperwork, mileage, viewings and administrative time, none of which were supported by a single receipt or invoice even though I asked for it.

I reported the matter to Citizens Advice under the Tenant Fees Act 2019, who encouraged me to escalate. But I decided to accept the charges under protest simply to draw a line under the experience and move on. To be fair, the agency was always responsive, the landlord did ultimately agree to the early release, and a replacement tenant was found within a few weeks, all of which I appreciate. However, Gemmas cold and transactional communication style, the soul-destroying condition of the property itself, combined with what felt like a desperate money grab during my exit, overshadowed any positives and made this by far the worst rental experience I have ever had.

Simply the best! I have dealt with numerous letting agents and estate agents around the UK and Devon. I can safely say Eden Lettings & property management are by far the easiest, most efficient and friendliest agents I've encountered. I currently rent an amazing property through Eden letts and they have been helpful, friendly and patient with me at all times. Highly recommended and appreciated. If I could give ten stars I would.

Critical: Professionalism, Quality, Responsiveness, Value This company managed my property for years. Caused me no end of problems resulting in thousands in damages when the tenant moved out trashing the place. They badly managed The property and tenant, and I paid the price.

Very poor company. Amazing how this company has had all its bad feedback removed from Google PREVIOUS HAD 2 STAR RATING FROM LOADS OF REVIEWS STAY WELL AWAY AS A LANDLORD OR TENNANT

Stay away from this company. They are unlawfully trying to keep our holding deposit without letting Us a property. From the beginning we said we are moving from a different part of UK. We have provided every single reference they asked for plus every single document to backed up financial amount they requested. They asked us to pay 3 months rent in advance which we agreed to. Then they changed their mind and asked us to pay 6 months in advance which we didnt agree to as they had no reason to do it.

They now dont want to give us our deposit back saying that we cant afford the property. Documents we provided covers everything they wanted. Now one the women is saying that maybe she can give us only partial deposit back as she is nice to their clients. Stay away from them

Business response
The applicant is being defamatory they lied, she said she had a job to continue with her relocating, when we asked for proof of her still working, when moved she then said she can’t transfer. Hence we asked for her rent in advance which was 3 months of the rent.
Then we questioned her partner in more detail and he was also not going to continue his work when he moved, so they had no affordability and no income they lied on referencing as they had no intention to stay in the same jobs moving from Wales to Devon, hence the landlord rejected them. They got threatening and started putting all these reviews on and demanding over £30k from us.

Have used them for tenant find service and they were excellent. Kept in touch all the way through and found the perfect tenant.

We have used Eden for the past 5 years whist overseas they have maintained our property to a very high standard and always found great tenants only leaving as selling our property highly recommend to anyone letting their property

This company have looked after our property for the last 3 years. They have taken care and maintained our property to an excellent standard and have found tenants for us . They are always helpful and it gives us peace of mind that unlike other companies they do actually care. Would recommend to anyone who wants help with their property management to use EDEN LETTINGS.

One of the best letting agents around having been with them for over a year now my dealings with Eden lettings are nothing shy of perfect, quick to resolve problems, eager to ensure your happy.

'Having previously had horrendous dealings with lettings agents as both a tenant and now landlord I don't have much faith in the them. HOWEVER, Eden Lettings are AMAZING, PROFESSIONAL and DELIVER THEIR PROMISES, they buck the trend of useless lettings agents! I would highly recommend them to anyone and only wish they had existed when we first started letting our flat. Thank you very much for your hard work!'S Adey Brixham July 2012.