Business Details
37 Years
experience
Emergency
services
Award-Winning Letting Agents Peterborough
Established in 1989, Brookdale Property Management has built an unparalleled reputation as Peterborough's largest independent letting agent. With over four decades of collective experience across our 16-strong team, we manage nearly 1,150 properties through a meticulous approach combining advanced technology with traditional property management expertise. Our unique tenant profiling strategy extends beyond standard vetting processes, including home visits to assess applicant suitability, ensuring only the highest quality tenants are matched with properties. Recognised as Best Lettings Branch in the UK at the 2024 AllAgents Awards, we maintain industry-leading standards through our Propertymark-accredited Client Money Protection Scheme membership. Unlike commission-driven agencies, our staff receive no performance-based incentives, allowing impartial decision-making focused solely on property owners' interests. Our innovative Rental Guarantee scheme provides landlords with 100% assured rental payments through a non-insurance-based contractual agreement, reflecting our confidence in tenant selection processes. Operating exclusively in Peterborough and surrounding areas, we maintain local market expertise without the constraints of national franchise structures, enabling tailored service delivery that has earned us consistent recognition from both industry peers and clients.
Services
Property Management
Tenant Selection
Rental Guarantee
Maintenance Services
Investor Advice
Served areas
- Peterborough and surrounding areas
Details
- Year established: 1989
Highlights and features
- 40 years' local property market expertise
- Unique tenant profiling with home visits
- Non-commission staff ensure impartial decisions
- 2024 AllAgents Awards winner for excellence
- Non-insurance rental guarantee scheme
Associations and certifications
- Propertymark
- Client Money Protection Scheme
What people say
Excellent tenant selection
Reliable payments
Responsive maintenance
Professional service
Award-winning standards
Services
Property Management
Our comprehensive property management service covers every aspect of rental property administration. With dedicated teams handling marketing, tenant relations, and maintenance, we ensure optimal returns for landlords. Our unique approach combines advanced technology with traditional expertise to maintain high occupancy rates and tenant satisfaction.
Tenant Selection
Our rigorous tenant selection process includes home visits, financial checks, and personal interviews. Unlike agencies using external referencing services, we conduct all assessments in-house to ensure thorough character evaluation and maintain our exceptional track record of tenant quality.
Rental Guarantee
Our non-insurance rental guarantee scheme ensures landlords receive 100% of agreed rental payments regardless of tenant circumstances. This unique contractual arrangement eliminates insurance excesses and claim delays, providing complete financial security for property owners.
Maintenance Services
We provide responsive maintenance solutions with qualified contractors, prioritising swift resolution of issues while maintaining transparent communication with both landlords and tenants. Our system tracks repair progress to ensure timely completion and client satisfaction.
Investor Advice
Leveraging decades of local market expertise, we offer free investment guidance covering property selection, area analysis, and yield optimisation. Our advice focuses on long-term value creation rather than short-term sales commissions, ensuring informed investment decisions.
People
Peterborough Team
Property Management Team
Our experienced team with 200 years combined property management experience delivers exceptional service standards. Dedicated professionals handle every aspect of property management with local market expertise.
Questions
What makes Brookdale different from other letting agents?
Our unique tenant selection process includes home visits, non-commission staff structure, and proprietary rental guarantee scheme ensure superior service quality and tenant reliability.
How does the rental guarantee scheme work?
We guarantee 100% rental payments through a contractual agreement, not insurance. Landlords receive timely payments regardless of tenant circumstances, with no excess or claim delays.
What areas do you cover?
We specialise in Peterborough and surrounding areas including Cambridgeshire and Northamptonshire, maintaining local market expertise without national franchise operations.
How are maintenance issues handled?
We prioritise urgent repairs and maintain transparent communication. Our qualified contractors resolve issues promptly while keeping both landlords and tenants informed throughout the process.
What fees do you charge?
Our transparent fee structure includes establishment fees from £240, monthly management at 14.4% including VAT, and re-let fees at £150, with no hidden charges.
How can landlords switch to Brookdale?
Contact our team for a non-obligation consultation. We handle transfers smoothly with minimal disruption, typically completing the process within two weeks while managing tenant transitions.
Videos
Reviews (9)
Rolinho Aloloman
Jun 21, 2022
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My two-month experience with Brookdale has been fantastic. Brookdale offers one of the best, if not, the best letting service I've come across so far. Not only are they reachable, but Brookdale delivers exactly what they promise. From my personal experience, I rate Brookdale one of the best, if not, the best in the market.
Mani Mishra
Jun 09, 2022
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True professional and at the same time very friendly. It has been wonderful association with Brookdale in second year of tenancy and experience is great. All paperwork are always up-to-date and every maintenance issue is acknowledged in an hour and addressed immediately.
Fire King
May 12, 2022
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My personal experience with Brookdale property management was amazing. They are very helpful. My move was so smooth & easy. The whole team is quite efficient & professional. I definitely recommend them for nice experience.
Shilpa Joshy
Apr 17, 2022
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Hi, I have a good experience with them so far. They are very prompt in doing the maintenance as early as possible. I should mention about Paul Oddie, who has been really helpful for my family. He made our moving in process very easy and has been supporting us for any concerns. Thank you so much. Keep it up.
Nuria Seidi
Apr 06, 2022
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I just wanted to thank everyone especially Mikey Tomlinson, who was an exceptional professional. As soon as I let them know I'm looking for a property they showed me properties that met my needs at a decent price. In less than a month, I had a beautiful property.
Lorna Scully
Feb 14, 2022
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Due to moving in during the pandemic, it was handled quickly & easily. I have had no issues whatsoever so not really much to comment on. I was given a handy pack to help set up all my utilities & contact info, a walk through of the property & collecting the keys took about 20 minutes. Chloe has been super helpful if I\'ve had a question and helped get me through the checks as quickly as possible. (Source : allAgents)
Matthew Norman
Jan 07, 2022
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Letting a property through Brookdale was made very straight forward by the team who were very communicative. For a clear and easy process to follow, with helpful and supportive staff, I would recommend using Brookdale.
Denise Hatfield
Dec 13, 2021
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I have been a tenant with Brookdale Property Management for a number of years now. I recently moved to a new property with them from a property that was also with them. They were really helpful and great in helping me find somewhere else to live. Whenever there have been maintenance issues, Brookdale are efficient in dealing with these, ensuring any issues that arise are resolved in a timely manner. I have rented three properties with them and they are always of a good quality. I would recommend letting a property through Brookdale Property Management.
Eleanor Slann
Nov 16, 2021
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Brookdale are quick to respond to queries and process applications. Communication is clear, their process is efficient and uncomplicated. Any maintenance issues I've had have been handled quickly and without fuss. I'm happy I chose a property with Brookdale and my experience so far has given me confidence in them.