Business Details
15 Years
experience
Emergency
services
Trusted Property Management in Ashington
Established in 2011, Lets Manage North East has built a reputation as a trusted property management company serving the North East region. Our team of experienced professionals specialises in tenant find and letting management services, combining local market expertise with a commitment to fostering strong relationships between landlords and tenants. We prioritise transparency, fairness, and attention to detail, ensuring properties are maintained to high standards while providing secure, long-term tenancies. Our approach includes regular property inspections, efficient rent collection, and a 24/7 maintenance hotline to address tenant needs promptly. With encyclopaedic knowledge of South East and mid Northumberland, we offer tailored advice on property investment and tenant selection. Our track record demonstrates a consistent ability to deliver profitable returns for landlords while maintaining tenant satisfaction through rigorous referencing and proactive communication. Backed by the Property Redress Scheme, we adhere to strict client money handling procedures and maintain comprehensive systems for financial accountability.
Services
Tenant Find
Property Management
Rent Collection
Deposit Protection
Maintenance Support
Property Inspections
Tenant Referencing
Investment Advice
Arrears Handling
Inventory Services
Served areas
- Northumberland
Details
- Year established: 2011
Highlights and features
- We offer encyclopaedic local market knowledge of South East and mid Northumberland
- Our 24/7 maintenance hotline ensures prompt resolution of tenant issues
- We maintain regular tenant contact to ensure peaceful, long-term tenancies
- Free independent property selection advice for buy-to-let investors
- Transparent fee structure with no hidden charges for property management
Associations and certifications
- Property Redress Scheme
What people say
Excellent tenant finding service
Proactive property inspections
Prompt monthly payments
Thorough tenant referencing
Professional maintenance support
Services
Tenant Find
We specialise in identifying suitable tenants through rigorous credit checks and referencing. Our local knowledge ensures optimal tenant-property matches, reducing void periods and ensuring reliable tenancies. Our process includes property assessment, marketing through Zoopla and social media, and comprehensive tenant vetting.
Property Management
Our comprehensive management package covers rent collection, arrears handling, and regular property inspections. We maintain detailed photographic records and provide six-monthly reports to ensure property standards. Our team liaises with local authorities and handles deposit registration with the Deposit Protection Service.
Deposit Protection
We register all deposits with the Deposit Protection Service within five working days of tenancy commencement. Our procedures ensure transparent handling of deposits, including reconciliation at tenancy end and timely transfers to landlord accounts when applicable.
Maintenance Support
Our 24/7 maintenance hotline addresses tenant concerns promptly. We coordinate emergency repairs and routine maintenance, ensuring properties remain in optimal condition. Regular inspections help identify potential issues before they escalate.
Investment Advice
We provide independent guidance on property investments in South East and mid Northumberland. Our service includes market analysis, rentability assessments, and tenant type recommendations to maximise returns for buy-to-let investors.
People
Susan Edwards
Letting Expert
With over a decade of experience in the North East rental market, Susan established Lets Manage North East in 2011. Her expertise in tenant-landlord relations and property management has earned industry recognition. She oversees all operations and client relationships.
Questions
What areas do you cover for property management?
We operate throughout the North East region, with particular focus on South East and mid Northumberland including Ashington, Morpeth, and Bedlington.
How do you handle tenant referencing?
We conduct comprehensive credit checks, previous landlord references, and employment verification. A non-refundable fee covers this process per property application.
What fees are involved in your services?
Our monthly management fee includes rent collection, arrears handling, and property inspections. The tenant find package covers marketing, referencing, and inventory services with transparent pricing.
How are maintenance requests handled?
We provide a 24/7 maintenance hotline for urgent issues. Our team coordinates emergency repairs and schedules routine maintenance to ensure property standards are maintained.
What happens if a tenant wants to end their tenancy early?
Early termination requires mutual agreement. We facilitate negotiations between landlords and tenants while ensuring compliance with assured shorthold tenancy agreements and deposit protection regulations.
How do you resolve disputes between landlords and tenants?
We follow a formal complaints procedure with staged resolution processes. If unresolved, we facilitate mediation through the Property Redress Scheme within 12 months of final response.
Reviews (10)
Laura Drury
Dec 22, 2021
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I have just recently started renting from let's manage & can't fault them at all. The service was so quick & efficient. Susan is professional, knowledgeable & extremely helpful. She guides you through the whole process with ease. Nothing is too much trouble. I would highly recommend renting through this agent.
Evgenia Menon
Nov 22, 2021
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Fantastic service from Susan and the team; we have never rented before so have very little experience in what and how needs to be done. Susan has a wealth of knowledge on practically any subject related to renting, from contracts and other directly related documentation to insurance, local area, council contacts, schools, etc. and there was no question we asked that she wasn't able to answer. All info was concise and to the point, the entire experience was smooth and hassle-free and took a lot of our anxiety away. Overall extremely happy with the guidance and directions provided, would absolutely recommend to anyone.
Patricia Del Monte Cobelas
Nov 03, 2021
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I just moved to the UK so I couldn't have had a better agent than Susan. Not only she found the best property for me, but she made sure the whole letting and moving in process were the best and easiest possible. 100% recommend her.
Lee Phillips-Jones
Sep 05, 2021
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I rent my home from let's manage and I couldn't be happier, there customer survives are the best and if there is ever a problem they waste no time in resolving it. I hope to be with let's manage as long as possible because I couldn't imagine renting from anyone else
Terry Cее
Oct 30, 2018
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Cant thank Susan Edwards enough for finding us our perfect family home exactly where we wanted with everything we needed... We will definitely be contacting Susan again once we need a bigger place if the family keeps growing 5* service.
Dean P.
Oct 19, 2018
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I was homeless and in a desperate place. Susan and Leslie found me a beautiful and safe house. I can't recommend this outstanding pair of ladies enough. Very professional and kind. They have changed my life. I suffer from PTSD from the forces and their ability to explain things to me was so encouraging. I would have no hesitation in recommending them.
Jeneral Wolfe Norton
Jul 24, 2018
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First move in nearly 9 years and couldn't be happier with the service provided by Let's Manage North East. They were thorough, efficient, very flexible around our availability and communications couldn't be faulted.
Michelle Roxburgh
Nov 28, 2017
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I am so pleased that I have used Lets Manage to find me a tenant. A really professional service. Thanks for all your help in finding me a tenant so quickly. A really great service. I will be using you again for my other property. Not only did you find me a tenant you provided advice and support all through the process. Thanks again. I wish your company the very best for the future.
Lucy Dickinson
Mar 29, 2017
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After never having rented alone before, Susan was invaluable to me. She went above and beyond to find me a suitable home and has continued to aid me in every way she can. Five stars from me!
Patrick Edwards
May 27, 2016
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I first used Lets Manage in 2011 when I inadvertently became a landlord of a relative's house. I knew the house and the area would be attractive to the rental market but that is all I knew. Lets Manage provided support to me at each stage of the rental process and have subsequently ensured the property has been well looked after by the tenants, Lets Manage are the first line of response for any issues with the house and I can rely on them to make effective decisions on my behalf for any issues arising regarding maintenance. This is valuable in providing peace of mind to me. I am always kept updated on issues and I am always contacted in the first instance if more expensive repairs are required.