Business Details
Emergency
services
Professional Property Management in Edinburgh
Established as one of Scotland's leading property management and letting agencies, Extra Mile Letting has built a reputation for exceptional service and industry expertise. Our team operates with full transparency, offering competitive pricing with no hidden charges or mark-ups on standard repairs. Accredited by the Scottish Association of Landlords and Dundee Landlord Accreditation, we provide 24/7 emergency support to both landlords and tenants across Edinburgh and surrounding regions. Our approach combines professional rigour with a personal touch, ensuring all property management needs are addressed efficiently. With over a decade of combined experience in the sector, we maintain memberships with key industry bodies to uphold the highest standards. Our commitment to excellence is demonstrated through our comprehensive services, including tenant management, legal compliance, and maintenance coordination. We prioritise client satisfaction through clear communication and reliable solutions tailored to individual property requirements. Our proven track record includes successful property lettings and management across multiple Scottish regions, supported by positive client testimonials. As a registered company with Companies House (SC571598), we maintain strict adherence to regulatory requirements while delivering value-driven services. Our VAT-registered status (980508017) further underscores our professional credentials and operational transparency.
Services
Property Management
Letting Solutions
Tenant Services
Landlord Support
Maintenance Coordination
Served areas
- Edinburgh, Glasgow and Fife
Highlights and features
- We provide 24/7 emergency property support
- Our pricing includes no hidden charges
- We offer no commission on standard repairs
- Our team holds industry-recognised accreditations
- We maintain transparent tenant management processes
Associations and certifications
- Scottish Association of Landlords
- Dundee Landlord Accreditation
What people say
Service is exceptional
Emergency repairs handled
No hidden charges
Competitive pricing maintained
Professional legal support
Services
Property Management
Our comprehensive property management service ensures hassle-free ownership through expert maintenance coordination, tenant screening, and regulatory compliance. We handle day-to-day operations while maintaining open communication with property owners. Our proactive approach minimises vacancies and protects your investment through regular property inspections and timely issue resolution.
Letting Solutions
We specialise in connecting properties with suitable tenants through thorough vetting processes and competitive market pricing. Our letting service includes property marketing, viewings, and lease administration. We ensure legal compliance while maximising rental returns through strategic property positioning in Edinburgh's dynamic market.
Questions
What property management services do you offer?
We provide full-service property management including tenant screening, maintenance coordination, legal compliance, and rent collection across Edinburgh and surrounding areas.
How are your letting fees structured?
Our letting fees start at 13.2% pcm with a tenant finder service from £500, both inclusive of VAT, with no hidden charges or additional commissions.
Do you provide emergency support?
Yes, we offer 24/7 emergency maintenance support for urgent property issues requiring immediate attention.
What accreditations do you hold?
We are accredited by the Scottish Association of Landlords and Dundee Landlord Accreditation, with full registration across multiple Scottish regions.
How can I report maintenance issues?
Existing tenants can report non-emergency maintenance issues through our dedicated reporting system during standard operating hours.
Reviews (13)
Sadhana Rokhade
Apr 19, 2022
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Genuine property agents. Quick responsive. Would recommend to all. Had a great pre renting experience with them. Very true, helpful, understanding and kind staff.
Thomas Zacharias
Jan 22, 2022
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I had been living in a flat let by Extra Mile for five whole years. Throughout this long period, my interaction with Chris Gladden and his team was great! They were always very responsive and the management of any maintenance issue was very professional. I would definitely recommend Extra Mile for their services.
Laura Mackenzie
Oct 25, 2021
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We were very happy with our tenancy with extra mile. While I was viewing the flat, I pointed out a couple of things that could do with improving and they were fixed by the time we moved in two weeks later. Any issues we had were quickly resolved - they have an online form to fill in, which I think is a really great idea. They were always very responsive and helpful - head and shoulders above other companies I have rented from in the past. I would definitely recommend them as a letting agent.
Hilda
Aug 27, 2021
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We are new to Edinburgh and are extremely grateful for Chris & his team's help for a smooth settling in. Their management of the property is of high standard; maintenance work speedy and follow up timely. Their team are friendly, and would give us advice on where to go and what's the best in Edinburgh. Yes, they live up to their belief, they take an 'extra mile' to make you love the place. Wonderful people, wonderful company.
Jasmin Frost
Aug 10, 2021
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Chris and his team at Extra Mile Property have been amazing throughout the process of renting a property with them. A special mention to Rebecca who was always on hand to guide myself through the application and went out of her way to be accommodating and communicative. The whole process was quick and efficient, I would highly recommend this letting agency.
Kristopher Adams
May 31, 2021
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My partner and I cannot recommend Extra Mile Property Solutions highly enough. The communication from them is very clear and they reply very quickly to our queries. I also like that I can call them directly in case of an emergency. They are always friendly, professional and service minded. Their pricing is fair for landlords and they do not take commission on top of contractor work at my properties! That is a must have for me and should be for every landlord. I have always known that my property is in good hands with Chris Gladden and his team!
Oliver Hsia
May 24, 2021
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I rented a flat for just under a year from Extra Mile and Chris and the team were fantastic from start to finish. Any issues were dealt with promptly, there was always great communication and I always felt like the flat was really being looked after by the team. I have no complaints and based on my experience I would rent from Extra Mile again in the future.
Taylor Anderson
May 24, 2021
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What a company! I have worked for a number of letting agents in my time and I can honestly say Extra Mile Letting's service, professionalism and staff are the best. A company that isn't scared to call and speak with clients, a company that a full of social people whom tenants and landlords both feel comfortable and trusting with. I regret not being within the company longer but would highly recommend to any tenant or landlord, if you want a service you deserve, well, this company is for you!
Hilary Roberts
May 20, 2021
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Chris and team managed our property for 2 years while we lived abroad. We found them extremely pragmatic and knowledgable, helping us set a reasonable price for our flat, finding good tenants, and managing all tenant interactions and repairs seamlessly. They were also good at managing us: proactively keeping us up to date with all inspections, proposing reasonable repairs and requests from the tenants, handling all maintenance quickly and to a high standard, updating us on changes in the law, etc. Overall, I would highly recommend Extra Mile Letting. Thanks again for our two years' peace of mind as landlords!
Callum Kemp
May 20, 2021
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Chris Gladden and his team of experienced, friendly and professional agents are really good. I have worked with them for a number of years now and they will go over and above your expectations from a letting agency. Very knowledgeable and treat their clients very well. You are in safe hands with Extra Mile if you are a tenant or a landlord. Highly recommend!
Fotini Papadopetraki
Apr 20, 2021
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I have been living and renting in the UK for 8 years and I've never come across a letting agency that showed such lack of support for its tenants. Me and my partner are both professionals, clean, quiet, respectful and always pay our rent on time. They charged us for NOT cleaning the outside of the windows on a flat on the 3rd floor that were not even clean to begin with when we moved to the flat.
You call yourselves an agency that wants to support people, and you do have some lovely agents working there but thats not enough. We had to call a plumber to come check the sink due to a blockage, it turns out there is a machine that works and connects to the sink that we were told not to ever touch, that machine apparently had 2 switches, the agency did not know that those two switches existed so they expected us to know, having only lived in the flat a few months so they charged us for that. I honestly would never recommend them to anyone. Perhaps there are tenants that have had a good experience with this agency but we were not that case
You call yourselves an agency that wants to support people, and you do have some lovely agents working there but thats not enough. We had to call a plumber to come check the sink due to a blockage, it turns out there is a machine that works and connects to the sink that we were told not to ever touch, that machine apparently had 2 switches, the agency did not know that those two switches existed so they expected us to know, having only lived in the flat a few months so they charged us for that. I honestly would never recommend them to anyone. Perhaps there are tenants that have had a good experience with this agency but we were not that case
Ross Horton
Jul 26, 2020
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Chris, Sarah and Rebecca are outstanding they are knowable, professional and really down to earth everything that you need in a reliable letting agent. Have worked alongside them for years and will hopefully always continue to do so. Cannot recommend them enough.
Stefanos Kolydas
Feb 21, 2020
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Extra Mile Letting have been by far the best agency experience I ever had in Scotland. They always provided high quality of services, by responding swiftly to any property issues raised with them and trying to provide the best available solution. I would highly recommend them. This is a five star letting agency!!!