CM RENT & SALES Chelmsford

We were looking for a quick turnaround on a rental property after selling our home. Thomas Baxter was our contact and we couldnt be happier with the service we received. He was incredibly professional with a can do attitude during all of our requests and queries. Thomas is friendly and approachable and gave us confidence with his approach. He followed through with solutions on any issues and he seemed genuinely happy to help. A real asset to your team! Thank you CM rent & Sales for a very smooth service.

Avoid CmRENT at all costs deeply unprofessional and unreliable
CmRENT have been an absolute nightmare to deal with. I strongly advise both landlords and tenants to avoid this company entirely.
They have withheld deposits from both landlord and tenant for over two months, despite both parties agreeing in writing on how the deposit should be handled. There is no dispute, yet the money is still being held with no resolution in sight. This is unacceptable and raises serious concerns about their processes and professionalism.
Communication is appalling. When properties were advertised, CmRENT failed to answer the phone for extended periods, not only to potential tenants but also to the landlord. This actively harmed viewings and interest and showed a complete lack of care or urgency.
The agent was given multiple opportunities to resolve the issues or take appropriate action. Each time, nothing meaningful happened. I was forced to put everything in writing just to get even basic responses, and even then every interaction was met with resistance, delays, or deflection.
What makes this even more disappointing is that CmRENT used to provide a perfectly acceptable service. That is no longer the case. The current operation is disorganised, obstructive, and unprofessional from start to finish.
If you value your time, your money, or your sanity, do not use CmRENT. There are far better agents out there. Avoid at all costs.

I recently had a viewing with CM Rent and Sales, and while the flat wasnt quite right for me, the team was great!

Leyla, was incredibly kind and helpful throughout the process. She took the time to answer all my questions and made me feel comfortable, which I really appreciated as it was my first viewing.

I also had the pleasure of speaking with Sally, the manager, who thoroughly explained the entire lettings process. Her clarity and professionalism helped put my mind at ease.

The whole team demonstrated a fantastic level of service, and I would highly recommend them to anyone looking to rent.

I wanted to view a property again for rental, and sally was brilliant in scheduling this in as quickly as possible. Also with all her help in the final steps was very supportive. But overall when ever dealing with the team (Leah & Tom) I noticed everyone went above and beyond to help. Appreciate it a lot.

I am so grateful for the help that CM lettings provided me when looking for a rental flat. Thomas, especially, went above and beyond to keep me informed about all procedures, as well as being helpful and kind throughout. The team are so friendly and provide such excellent customer service.

Tom was fantastic in showing me the maisonette in Chelmsford. He was friendly, professional, and explained the entire renting process clearly and thoroughly. His knowledge and attention to detail made the viewing smooth and stress-free. Highly recommended!

We had a great experience with CM Rent. We mostly dealt with Harry and Sophie who were always very helpful and responsive and the whole process was seamless. Definitely recommend, thank you.

Very happy with the service of CM rent & sales in Chelmsford. Alicia has been great from the start, helpful, friendly and committed to my journey. I thank her, Sophie and Harry for all the work they've done so far!

Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel like you are the problem for complaining. They lie constantly and you have to repeatedly report the same issues.

They get opinions from contractors and chose the one that suits them without fully investigating issues. I had a power flush done in Jan and I have been desperately trying to get them to look at it again, two British Gas engineers said it failed when attending on the other issue and yet they only took the view of the people who did it and categorically told me it was fine.

Now the boiler has broken as it is so full of sludge. I complained to head office and they said they weren't aware of issues I had reported repeatedly and even had their replies! Then went on to say whilst they accepted there were delays there's no evidence this would have made things worse. leaving a leak and not fixing it won't make it worse?!? They will not accept any fault. These people should be ashamed of themselves

Alicia & Sophie and the team were incredible though out we was going to rent a property though cm rentals but after some personal issues were having to pull out but cannot fault them! Brilliant team, highly recommend

We had the opportunity to discuss our conditions with Alicia Osborne Carey from CM Lettings today. She is by far the most diligent, kind and responsive agent I have ever spoken to. She went the extra mile and pushed the limits of her service to ease our concerns. After having spoken to many cheeky and rude people from so-called reputable agencies, Alicia was a breath of fresh air. HIGHLY recommend!

We have used CMRENT on 4 flat let's now and the girls we deal with mainly Alicia and Sophie are very thorough and keep us completely up to date every step of the way. Would highly recommend their letting services, keep up the good work:-

Had an absolutely fantastic experience with CMRent to find my first home. In particular Sophie S and Alicia were a fantastic help to me. All queries I had got answered quickly. Thank you for helping me! Highly recommend.

I really wonder how reliable/true are these five star review ratings given for this rental agency. I'm currently rented in a house from CM rentals and living here with my 1 year old child with no hot water and heating in this winter times for more than two weeks now. And whenever I contact their repairs team, they have one or the other excuse for not repairing/ replacing the boiler unit. Also, this is not the first time.they were always been this since the beginning of my tenancy.

We were thoroughly impressed with the service and support provided by CM Rent & Sales Chelmsford. Strong communication provided through every step of the process in a friendly and professional communication style; over the phone and through email. Everyone we connected with within the office were consistent in delivery. Thank you CM Rent & Sales.

It's my first time moving and was helped by Sophie and Alicia. Very polite staff members always quick to find the answers to any of my questions. Due to my work hours they were willing come out of their way to help me finalize any details needed to complete the moving in process. Overall very Friendly and helpful staff. Thank you both.

I would personally like to thank Sophie stallman. Amazingly efficient, even when we had found to be having problems, Sophie took the time we needed for reassurance, clarity, and continuously pushed the whole process forward. Thank you once again!

Extremely professional and knowledgeable on all aspects of the property market. They looked after my property in Chelmsford for several years and they were faultless. I wouldn't hesitate to recommend them to any person, looking to either let a property, or rent one, that they have on their books.

Been a landlord for just over a year now. CM rent have help me every step of the way. They have a very professional team at Chelmsford. There communication skills are at the highest level.

I have been with CM Rent for a few years now both when selling and renting property. They are highly efficient and, most importantly to me, very friendly. They have found me excellent tenants almost as soon as they have taken on the property and I couldn't be more pleased.

Sophie, Alicia and the team at cm Lettings and sales have been nothing but polite, friendly, patient and over all brilliant all round helping us find our property, and made sure we was in ASAP! Would highly recommend, many thanks Maisie.

We had to move due our landlord selling because of the Covid Pandemic. Everything we did from taking calls, having a viewing & handing over the keys was made to work like clockwork thanks to Emily & Sophie. It was the easiest process and i cant thank you enough for going out of your way to help us. Keep up the amazing work- we will definately recommend you to others in the future!

We were moving as our landlord was selling due to covid. A big thank you to CM Rent & Sales especially Emily and Sophie who helped make our move even easier. Very professional, polite and efficient in everything they did from taking calls over the phone to viewing and handing over keys. Keep up the great work you are amazing

Agency takes weeks to fix issues, leaving us for 3 weeks without a working front door which was a fire Hazzard, and over 7 weeks without access to our garage where we had food in our freezer. This also delayed our ability to move property. Staff seem very friendly and make all sorts of promises but fail miserably at delivering any sort of resolutions.

Also made us pay 100 fee for guarantor fees which wasn't needed, but they refused to refund. Thank God for Covid as we were able to live out our 6 weeks deposit as they wanted to deduct money for issues that were there before we moved in and even made a few things up! Sharks, unprofessional agency who only care to keep the landlord happy! Stay away!

Cm rent & sales have recently taken over the management of my rental property, they have been professional and friendly and also very helpful

I've been renting through C M Rent since 2010 and have recently had the best service yet through Becky. Friendly, helpful, efficient and made the renewal process totally painless. Would be reluctant to ever use anyone else and would totally recommend them. Thanks Becky

We had seen a few Homes advertised with other Agents but they didn't inspire us, so we spoke to cmRENT. We liked the way they dealt with our initial enquiry and they found us the perfect Home. We dealt with Susannah Raven, their Lettings Manager from start to finish and we were very impressed with the way she handled the whole process. The credit checks were processed very quickly and we moved in within a couple of weeks! I would recommend cmRENT to anyone looking to rent a Quality Home.

The team at cmRENT have always been proactive and totally committed to ensuring that my Tenants are happy, dealing promptly and efficiently with any problems, large or small. They can always be trusted to act in my best interests, as I spend a great deal of time outside of the UK, this is one thing I no longer have to worry about. I cannot commend them highly enough.