Business Details
25 Years
experience
Trusted Property Management in Kent
Established in 2001, Let Solutions has built a reputation for delivering exceptional property and block management services across Kent. Our team combines over 40 years of collective industry experience with a commitment to traditional values, ensuring landlords and tenants receive a transparent, client-focused service. Specialising in lettings, tenant screening, and residential block management, we serve Canterbury, Faversham, Whitstable, and Herne Bay. Our directors bring extensive expertise from roles in property development and sales, ensuring a deep understanding of client needs. We prioritise local market knowledge to maximise rental value while maintaining rigorous tenant referencing standards. As members of UKALA, we adhere to strict professional codes and operate a Client Money Protection Scheme for added security. Our services include financial budgeting, property inspections, insurance management, and compliance with health and safety regulations. With a dedicated team trained in property maintenance, we offer tailored solutions that balance affordability with professionalism. Client testimonials highlight our reliability, swift problem-solving, and long-term partnerships spanning 12-15 years. Our Rental Guarantee Scheme and adherence to legal compliance further underscore our commitment to stress-free property management.
Services
Property Management
Tenant Screening
Block Management
Rental Guarantees
Financial Compliance
Served areas
- Canterbury, Thanet & Dover
Details
- Year established: 2001
Highlights and features
- We have over 20 years of local property management experience in Kent
- Our team are UKALA-accredited with Client Money Protection coverage
- We offer tailored block management solutions for residential developments
- Our rigorous tenant referencing process minimises rental risks
- Proven track record with 12+ year client partnerships in Canterbury
Associations and certifications
- UKALA
Payment methods
- Cash
- Debit cards
- Credit cards
What people say
Extremely professional
Efficient manager
Swift problem-solving
Reliable service
Long-term partnerships
Services
Property Management
We handle all aspects of property management from marketing to maintenance. Our services include tenant screening, rent collection, and property inspections. With local expertise in Canterbury and surrounding areas, we ensure compliance with legal requirements while maximising rental returns for landlords through strategic management.
Block Management
Specialising in residential block management, we provide financial budgeting, insurance coordination, and cyclical maintenance planning. Our team ensures compliance with fire safety regulations and handles leaseholder enquiries. We offer tailored fee structures and professional AGM organisation to maintain smooth operations for apartment blocks in Kent.
Tenant Screening
Our rigorous tenant screening process includes credit checks and background verification. We use comprehensive referencing services to ensure reliable tenancies. This thorough approach minimises risks for landlords while maintaining transparency throughout the application process for prospective tenants seeking properties in Kent.
Rental Guarantees
We offer a Rental Guarantee Scheme to protect landlords against rental arrears. This service provides financial security while ensuring tenants meet strict eligibility criteria. Our guarantees operate alongside standard referencing procedures to maintain quality tenancies across our managed properties in Canterbury and Whitstable.
Financial Compliance
Our financial services include budget preparation, service charge collection, and reserve fund planning. We manage client accounts with TDS protection and prepare detailed income/expenditure statements. Compliance with accounting standards ensures transparency for landlords and leaseholders across all managed residential developments in Kent.
People
Graeme Wall
Director
Bsc (Hons) LSE graduate with 20+ years in property. Former Sales Director at Ward Homes. Founded Let Solutions in 2001 after construction industry experience. Merged Chatfield & Goodall in 2016 to expand operations.
Alex Flisher
Director
20+ years in lettings and property management. Joined Let Solutions in 2005, returned in 2011. Expanded block management division. Provides professional service to landlords and tenants across Kent.
Rose Goddard
Property Manager
Joined in 2017 with prior Spanish property sales experience. Developed expertise in lettings and block management. Valued team member supporting clients in Canterbury and surrounding areas.
Maisie Wallis
Property Specialist
Two years with Let Solutions. Continues professional development in property management. Supports clients with confidence and care across residential portfolio in Kent.
Alicia Barratt
Property Specialist
Two years industry experience with ongoing training. Contributes to team delivering professional property management services. Supports landlords and tenants in Canterbury and coastal areas.
Questions
What areas do you cover for property management?
We manage properties in Canterbury, Faversham, Whitstable, and Herne Bay areas of Kent.
Are your fees regulated and transparent?
As UKALA members, we operate under strict professional codes with transparent fee structures tailored to client needs.
How do you handle property maintenance emergencies?
While we don't offer 24/7 emergency services, we prioritise urgent maintenance requests during standard business hours.
What tenant referencing checks do you perform?
We conduct comprehensive credit checks, employment verification, and previous landlord references for all applicants.
Can you assist with legal compliance requirements?
Yes, we provide legal advice on landlord responsibilities and ensure all tenancies meet current legislation.
Do you offer rental guarantee schemes?
We provide Rental Guarantee Schemes to protect against arrears, available to qualifying landlords.
Reviews (11)
Monika Cesnaviciute
May 28, 2026
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We've been at the property for 5 years now, and of course over that time a few issues have naturally come up here and there. If you're looking for a responsive agency that doesn't hit you with unreasonable rent increases every year, but instead keeps changes fair and reflective of inflation, then this is the agency for you.
Not only that, but they’ve also been very accommodating when it comes to reasonable requests for improvements to the property. The team is highly communicative, always quick to respond, and proactive in following up with plumbers, handymen, and contractors on your behalf.
Overall, they’ve made renting feel far less stressful and have always been approachable and supportive whenever something needed attention. Monika
Not only that, but they’ve also been very accommodating when it comes to reasonable requests for improvements to the property. The team is highly communicative, always quick to respond, and proactive in following up with plumbers, handymen, and contractors on your behalf.
Overall, they’ve made renting feel far less stressful and have always been approachable and supportive whenever something needed attention. Monika
Br S.
Apr 16, 2024
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Letting Agency with a great team who was really transparent, honest, professional and super friendly. It made all the difference to us having had the opposite experience before.
They treated as fairly, responded quickly and things were dealt with on time.
They treated as fairly, responded quickly and things were dealt with on time.
Peggy Eagle
Mar 16, 2024
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Efficient friendly
They explained all the services they offered.
I was allocated Maisie to assist me and she was very good, kept me up to date and followed everything thru to the day my tenant moved in
Will use them again.
They explained all the services they offered.
I was allocated Maisie to assist me and she was very good, kept me up to date and followed everything thru to the day my tenant moved in
Will use them again.
Adriana Perez
May 04, 2022
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My family and I have been with let solutions for about 4 years now roughly and we've always felt very well looked after and cared for. Even through the tough storms we had earlier this year any damages that were done to the property were fixed immediately. They've got a great team that responds to emails quickly and a good partnership with a site team that works on their homes in the area. Overall, we've never run into any issues with the agency. I would definitely recommend
Les East
Feb 03, 2022
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Staff very friendly and efficient nothing was too much trouble. Property was thoroughly inspected before and during our tenancy to ensure it was well maintained and in good order. Special thanks to Rose Goddard who was our main contact who kept us in the loop regarding minor repairs and who was instrumental in dealing with our general enquiries.
C. Pritch
May 01, 2021
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Rented an apartment in the centre of canterbury for a little over 2yrs. As a younger professional I have had some bad experiences with awful letting agents, Martin & Co being particularly bad. The team at Let Solutions are responsive and my rent was incredibly reasonable for the location. They always respected my privacy and the upkeep of the apartment was immaculate. Best experience by far!
Hannah Pastor
Apr 01, 2020
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Lovely estate agents who we have let 2 properties from over the last 5 years. Both have been lovely flats, they have said they would only let out properties which they would be happy to live in themselves. That's the way it should be. Excellent and personal customer service, they look out for you.
Ben Watts
Jan 27, 2020
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Quite simply the worse letting agent I have ever dealt with. Rude staff and arrogant approach to letting. Would not return my deposit and took me nearly 3 weeks to only get back half after stupid costs and fabricated reasons to not return my deposit. BEWARE AND AVOID AND ALL COSTS
Adrian
Jan 04, 2020
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Watch yourselves with these bent agents. They act nice as pie but they are crooked, and they WILL rip you off in any way they get a chance. You will pay for bills from before you move in and after you move out if you don't protect yourself. They will rip you off for your deposit, and they use a deposit scheme that's weighted to the landlords so that's as good as throwing your money down a drain. AVOID like a bad smell.
Thiebault Pastor
Nov 13, 2016
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Best agency ever! Having lived and rented in different countries, this is the best agency ever! You have an issue, it is dealt with within the next day (and quite often within the next hour). The staff is really professional and they know their customers. If you want a happy life in a wonderful place to rent/buy: Deal with Let Solutions
Susan Tarrant
Mar 02, 2014
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LET SOLUTIONS - fantastic service from staff who know what they are doing. Great service, found just what I was looking for!