Get Quotes Contact Us Sign In
Website
Call
Seekers At Seekers, property is at the center of everything we do. We understand that real estate represents far more than a physical structure. For landlords, it often serves as both a source of income and a long-term financial asset. For students, it provides comfort, stability, and a place to call home while studying. For developers, it is a valuable investment that contributes to the growth of the North East region. With this understanding, we dedicate ourselves to identifying the right tenants, securing outstanding properties, and matching every client with the ideal location. Our commitment to excellence has been recognized through the Feefo Platinum Trusted Service Award, reflecting the high standards of service and professionalism we consistently deliver to everyone who works with us.

For more than twenty years, we operated under the name Walton Robinson before evolving into Seekers as our services and direction developed alongside the changing property market. The new name allowed us to reflect our progressive approach while building on the reputation and experience we had already established across the North East property sector. Throughout our history, our focus has remained firmly on providing dependable and attentive service to every client. We take pride in being approachable, honest, and committed to maintaining clear communication at every stage of the process. Strong relationships are built through transparency and respect, and these principles continue to guide the way we support landlords, students, developers, and all of our clients.
Served areas
  • Jesmond, Sandyford, Heaton, Spital Tongues, Gosforth, Fenham, Gateshead, Newcastle City Centre
Highlights and features
  • Live website
  • Free valuations
  • Accompanied viewings
  • 24 hour call out
  • No call out charge
  • Member of The Association of Residential Letting Agents (ARLA)
  • Client Money is insured
Associations and certifications
  • Association of Residential Letting Agents (ARLA) The Property Ombudsman (TPO)
Payment methods
  • Cash
  • Debit cards
  • Credit cards
Services
Letting for Landlords
Report
Rent / Letting valuations free Advice about legal and tax implications Marketing strategy to include comprehensive internet exposure, text and email updates to applicants, window / LCD displays, "To Let" boards and various press related mediums Arrangement of viewings Transport to and from viewings within Jesmond, Sandyford, Heaton, Spital Tongues, Gosforth, Newcastle and the Quaside Rent negotiation and agreement of terms, including requesting, chasing and collecting references and guarantees Collection and forwarding (where relevant) of security deposit bonds Preparation of tenancy agreements and payment schedules Additional administration cost for: Preparation and serving of Section 21 notices to quit Registration of tenants’ deposits with The Dispute Services (TDS) Organisation of Gas Safety Certificates, Electrical Periodic Inspection Report, Portable Appliance Tests (PAT), Energy Performance Certificates (EPC), building and contents insurance Additional options: Property acquisition Property refurbishment and preparation Mortgage Introduction Insurance introduction Legal introduction Tax and structure advice.
Property Management for Landlords
Report
All elements of the let-only service, plus: Inventory and schedule of condition preparation Tenants deposits registered with The Dispute Services (TDS) Rent collection and distribution Inspections and advice on findings on a quarterly basis Receiving reports and dealing with queries from tenants Liaising to ensure tradesmen are instructed regarding repairs and renewals Preparation and serving of Section 21 notice to quit Assessment of Dilapidations at the end of the tenancy and appropriate deductions negotiated If instructed we organise for the counterpart copy of the Tenancy Agreement to be stamped. Additional options: Property acquisition Property refurbishment and preparation Mortgage Introduction Insurance introduction Legal introduction Tax and structure advice.
Tenant Search for flat or house to rent
Report
Rent a flat or a house with Walton Robinson and we will help find a great property for the right price. We can find you a fantastic property to let in Jesmond, Sandyford, Heaton, Spital Tongues, Fenham, Gateshead, Gosforth, Newcastle or the Quayside by: Helping you choose the area that best suits your lifestyle and give you the inside track on city life. Identifying suitable properties on our available property list Keeping you up to date with new properties and price reductions via automated SMS and e-mail alerts and our social media channels. Organising and conducting accompanied viewings Advise on legal issues and make the paperwork easy and hassle-free Negotiate terms with the Landlord including references and guarantees Draw up tenancy agreements, providing a landlord’s signed tenancy agreement and copy notice where applicable Provide you with the contact details for council tax, water rates, electricity and gas.
Homebuyers & Buy To Let
Report
If you're looking for property for sale in Newcastle Upon Tyne, we can help you find your dream home. With our decades of experience in the local property market we know the area better than anyone, making it easier for us to find somewhere that's right for you and give you all the information you need for to buy a property in Newcastle. Once you've told us what you want, your own dedicated property expert will search our extensive, constantly-updated portfolio of properties for sale in Newcastle and nearby to find something that suits you, taking the headache out of the search. And our job doesn't stop once you've found the perfect property. With our links to some of the region's most trusted experts, we can help you with everything involved in buying a property from sorting out a mortgage to finding a competitive insurance package for your new home. The sooner you get in touch, the sooner we can help you buy a property in Newcastle. So either call us for a chat on 0191 243 1000, drop us an email at enquiries@waltonrobinson.com, or pop in for a coffee at our office on Percy Street, Newcastle City Centre.
Reviews (22)
Write a Review
Ansel
Oct 09, 2026
An Appalling Experience - Avoid Seekers Property at All Costs

My experience with Seekers Property has been absolutely appalling, and I would strongly urge anyone considering renting through them to think again. I have never experienced such a frustrating, stressful, and deeply disappointing standard of property management. The issues went far beyond poor customer service or a few delayed repairs. They involved serious fire safety concerns, an almost non-existent emergency maintenance service, essential facilities being left unusable, rude staff, and a general lack of accountability that made the entire tenancy a nightmare.

The most disturbing issue was the fire alarms being left switched off for approximately **12 MONTHS**. This was not a problem that went unreported. It was reported repeatedly, visits took place, and supposedly remedial work was carried out, only for the alarms to go off again within hours. This happened multiple times before the alarms were ultimately switched off by fire contractors (who weren't being paid to conduct further investigations). A fundamental fire safety measure was then left in that state for approximately a year.
Let that sink in.
We are talking about the safety of people living in the property, not some trivial maintenance issue. It was only after we contacted the fire department and the city council that the issue was finally resolved. The council's involvement also prompted a safety inspection because the property was considered potentially unsafe. The fact that it took external authorities getting involved before meaningful action was taken is absolutely disgraceful. Why were repeated reports from tenants not enough? Why did it take the possibility of serious consequences before these concerns were finally addressed?

The emergency maintenance service was equally shocking. During overnight emergencies, we made tens of phone calls without anyone answering. What is the point of providing an emergency contact number if nobody picks up when tenants genuinely need help? Even daytime emergencies could be met with unacceptable delays. On one occasion, a bathroom leak went without a visit for weeks, leaving the bathroom unusable. A bathroom being an essential facility. Being left unable to use it properly for weeks because maintenance was not dealt with is completely unacceptable. These failures also affected our ability to use the property as expected under the tenancy agreement, while we were still expected to fulfil our own obligations.

The wider maintenance situation was consistently frustrating, with problems dragging on and tenants left chasing the people supposedly responsible for resolving them. Instead of being able to rely on property management, we had to repeatedly report issues, make countless calls, and eventually involve outside authorities to get action. To make matters worse, there were instances where maintenance reports disappeared from the management portal, effectively removing the records of issues that had been raised. This was deeply concerning, as it undermined the ability to track complaints, establish how long problems had been outstanding, and hold anyone accountable for failing to resolve them. It is difficult not to feel that student tenants' concerns were simply not being taken seriously until the situation became impossible to ignore. My experience left me with the impression that our complaints alone were insufficient to prompt meaningful action, whereas the involvement of the council and the potential consequences of a safety inspection finally seemed to get results. When reports disappear, repairs remain outstanding, and tenants are forced to escalate serious concerns to outside authorities, it raises serious questions about transparency, accountability, and how complaints are being handled. Students should not have to fight to get problems fixed, let alone worry about whether the records of their complaints will still be there when they need them.

To make matters worse, numerous interactions with Seekers staff were rude, dismissive, and thoroughly unprofessional. When you are already dealing with safety concerns, unresolved maintenance, and the stress of trying to get basic problems addressed, the last thing you need is to be treated disrespectfully by the people responsible for managing your accommodation. Staff and contractors also turned up at the property without prior notice, demonstrating a further lack of respect for tenants' privacy and personal lives. Apparently, even basic courtesy, communication, and professionalism were too much to expect.

What makes this experience so infuriating is the cumulative effect. Fire alarms left switched off for approximately a year, repeated failed repair attempts, unanswered emergency calls, a bathroom left unusable for weeks, rude staff, and unannounced visits. These are not the hallmarks of a competent, reliable property management company. They represent a pattern of experiences that left me with virtually no confidence in Seekers Property's ability to manage accommodation responsibly.

Students deserve safe homes, functioning facilities, responsive emergency support, and the basic respect owed to any paying tenant. They should not have to contact the fire department and the council to get serious safety concerns addressed. They should not have to make dozens of unanswered calls during emergencies. They should not have to spend their tenancy chasing repairs while being treated like an inconvenience.

I would not recommend Seekers Property to anyone. Based on my experience, I would actively encourage prospective tenants to investigate their alternatives carefully before committing to a tenancy with them. Ask difficult questions about fire safety, maintenance response times, emergency arrangements, and how complaints are handled. Do not simply assume that these basics will be taken care of (They won't be).

This has been an utterly exhausting and unacceptable experience, and I would not wish it on another student. A property management company should provide reassurance that your home is safe and properly maintained. My experience with Seekers Property has instead left me questioning how these fundamental responsibilities were handled for so long.

If you are a student looking for accommodation, please take experiences like this seriously and do your research before signing anything. Nobody should have to fight this hard for basic safety, essential maintenance, and a reasonable standard of service. Seekers Property is an embarrassment of a company based on my experience, and I have absolutely no confidence in its ability to manage accommodation to an acceptable standard. It is hardly surprising that most of the positive reviews appear to come from prospective tenants who have yet to experience what dealing with the company is actually like. Finding a property and being treated well before signing a tenancy is one thing; dealing with the reality of its management once you are locked into an agreement is an entirely different matter. It is only when things go wrong that you discover just how little support you may receive. Do not mistake a promising first impression for competent property management. Based on my experience, Seekers Property has completely failed to inspire the trust, professionalism, and basic confidence that tenants should be able to expect. I would strongly urge anyone considering renting through them to look beyond the initial impression, read reviews critically, and seriously consider whether they want to risk going through the same ordeal.
Dylan Wang
Mar 09, 2026
I had a property viewing at The Bruce Building with Yan Situ, and I was very impressed with her service.

Yan was professional, knowledgeable, and extremely patient, taking the time to explain the property and answer all of my questions thoroughly.

I would definitely recommend Yan to anyone looking for a professional and supportive agent.
Brooke Baker
Feb 21, 2026
I had a viewing with Jack today and he was so so lovely. Was so helpful with everything and gave us good advice. Definitely the best weve had so far on our property hunt
Isaac Lateu-Smith
Feb 19, 2026
Had a fantastic tour of a property in Sheildfeild. Jack was extremely knowledgeable about the house and very helpful with a lot of useful advice on what to do next. Couldn't recommend this company enough, especially our wonderful agent Jack. Very happy.
Joshua Price
Nov 14, 2025
A few days ago I had Jack Parkin show me around 2 flats. It was a really good experience with one of my first viewings of a property. He was incredibly helpful answering every question really well. He offered us some really helpful advice which I didnt know before (students dont pay council tax). A massive thank you to him !!
Joanna Mandarin
Jun 07, 2022
Very professional well-trained team. I have never seen an estate agent finding a tenant for my property in such a short time. Very quick! The staff are very friendly. Kyle, Yan, Lucie.all good. They appear to know what I, as a landlord, worry about and how to deal with it. If my prospective tenant pay the rent on time, it would be a perfect decision letting the property through Walton Robinson.
Thomas Lynch
May 23, 2022
Atrocious, I have used them two times and both times there were issues from the start. The second time was honestly horrendous, they made so many shocking mistakes and took no responsibility. Communication was like talking to a wall, they ignored, misread and misunderstood so many emails. To resolve basic issues it took over 50 emails, I had to repeat myself so many times over so many weeks.

Could never recommend to anyone, the stressfulness of your tenancy will not be worth it. They are very good before a contract is signed but after this is done they lose all their efficiency and display near zero management skills. I experienced many issues with cleaning, safety and communication. Multiple times after being declared as "professionally cleaned" the place was filthy, door was left open by maintenance and communication as mentioned is just not possible. There are honestly to many issues to mention all of which very in severity but the amount is just not worth it. If possible choose another real estate agent.
Ali Alwakeel
May 08, 2022
I have contacted them 5 months before my tenancy end to ask them to extend my contract, they have let me know that they have already agreed with a third party to let the place that I called home 10 months before my tenancy end with no heads up or a notice.
Alan Whitfield
Feb 07, 2022
The service we received from Anna Rogers was brilliant. She was totally professional in all of our dealings and we thought she was incredibly efficient.
Shabin Shiham Adam
Jan 25, 2022
(Not a current tenant) but my girlfriend and I were looking for a place to move in and considered Walton Robinson. First of all, the agent was late to the viewing and the agent did not even have the correct keys for the building. Secondly, it doesn't seem like the current tenant even knew that we were coming for a viewing, it made the situation so awkward to go inside someone's home without them knowing!

The second property that they went to, the tenant was not there thankfully, however, it does not seem like that tenant was notified of the viewing too since huge sum of money was left on the table out in the open. The agent seemed like she did not know much of the houses since she herself was confused as to where it was! All in all, does not seem like a professional company and we definitely would not recommend anyone to proceed with them and we are glad that we did not.
Jennifer Robinson
Dec 24, 2021
Bought a flat through Walton Robinson and I have had an extremely positive experience. It would have been unlikely the sale would have even gotten over the line if it wasn't for Chris Wilkin going above and beyond in order to help us out. Great communication, quick and efficient, really appreciate the effort made in order to keep the sale on track and as smooth as possible.
Roddy Mackay
Dec 24, 2021
Best agency in the North East for both Landlords and tenants. I am a landlord and they let some of my properties. Great value for money and good quality tenants.
Duc Nguyen Trong
Oct 22, 2021
WARNING FURTURE CUSTOMER. DO NOT USE THIS AGENT UNLESS YOU WANT TO HAVE BAD EXPERIENCE. Move in on the 21/9 and today is 9/10. The house look amazing online but the real state of the house is horrible. Have only fixed some light bulbs and the cupboard in the kitchen. But the light bulb fixed is also now broken again. First is the toilet: The toilet is broken but was argue that it is working fine and cannot be fixed.

Make horrible sound throughout the night. THIS IS SOUND POLLUTION. There is also a hole in the bathtub right in the spot where you can walk in which is so sharp can cut your foot open. Second is the kitchen: The kitchen top has a huge hole. The fridge has no shelf. Have been promise to order new shelf and still zero reply from both the agent and the contractor.

Third is the bedroom: The wall have disgusting yellow stain. Hole in the wall as well. The mattress was in horrible shape, I insist to buy a new but also promise to buy for me instead. However, still no reply. Last is customer support: All this was mention numerous of times but still so little work have been done. Slow reply. The person who I work with before left without any notice to the customer and their colleagues.

Therefore I was emailing a person who do not work there anymore and calling an answering machines. I have walk into the company to talked to them. Promise to email back after and still zero email back. OVERALL, I COULD NOT HAVE A WORST EXPERIENCE. THANK YOU SO MUCH FOR PROVIDING THE WORST HOUSE TO LIVE AND THE WORST CUSTOMER SUPPORT.
Benedict Jordan
Oct 02, 2021
Told us a few months after signing for utility bills we couldn't use that due to the type of meter. When finding the right package for our gas and electricity it told us we had a top up meter, something that was never disclosed when signing for the property. They still don't know where it is even though I'm moving into the property tomorrow. rang yesterday and they said they'd email me, they didn't, rang today they said they'd call back at 2pm & it's now 5pm. Our tenancy started 3 days ago and still yet to send our inventory as promised. Genuinely awful customer service.
Joe Johnson Joe Johnson
Sep 18, 2021
Borderline theft, I got charged 90 per day for overstaying my tencey because I had covid and was bed bound, I had the choice of either breaking the law and be fined and but other and risk or pay a total of 450, additionally almost all of our deposit got taken, 240 of which cause the roof was almost caving in with pain coming off from repairs they did not acknowledge needed being done when we reported it, and petty things like charging 12 for having to retire light bulb cords. Unhelpful staff DON'T GO THERE
Pellumb Otobashi
Aug 31, 2021
If I could give them a zero, i would! Non professionals which do not attend to your needs and their customer service is horrible. To add to all that i was out of town when they had one of their viewings-as i am leaving them obviously!- and the agent did not lock the door! The property was unsafe for 4 days. The agents obviously did everything in their power to tell me that this was not them and the property was locked and that i was in the wrong.

When i told them that this means i had a break in the they did not seem to care so much about it. They said that the viewing was cancelled but there were 3 that week and one obviously took place, the agent admitted so on the call. Criminal at least! Would not recommend it to my worst enemy!
Adam Peacock
Aug 17, 2021
!STUDENTS DO NOT USE! We have lived in a Walton Robinson property for three years, the only reason we stayed was that sadly the flat layout and space was the best we could find to suit our needs. They have let themselves into our property without authorization and communication on more than one occasion. When we rang and made complaints about this they claimed that they had emailed us and there must have been an issue with the emails, if this was the cause then why not fix it to stop the problem reoccurring?

When we made complaints regarding the maintenance they were never taken seriously even after people had been out to view the issue. this being that the sealant around the bath had come loose and the bath was not attached to the wall properly causing leaks to the property. we consistently raised this issue for the duration of our three years stay and to our knowledge they have letted the property out again without fixing the issue.

Please bear in mind if you try top contact them your property supervisor will never be in the office and "they will call you back", however, we have never received a call back when promised. Please do not use this company when looking to rent somewhere and house owners please do not use this company when looking to let our your homes.
William Fauvet
Aug 04, 2021
Critical: Professionalism, Quality, Responsiveness Don't normally write reviews. I would recommend NOT using this agent. Poor communication throughout. Added payments that were not in agreement. Overall, a bunch of shysters. Please avoid if you can.
Will Pumice
Jul 26, 2021
If you want to experience a hostile, crumbling property filled with a mysterious and threatening mold, Resident Evil 7 released to universal acclaim and can be picked up at excellent prices on the second hand market. Renting with Walton Robinson isn't a videogame though, so while you'll get a comperable feeling of dread and unease, you can wave goodbye to that deposit and perhaps even your respiratory health. Walton Robinson Estate Agents are also universally acclaimed. by landlords, renting out the bleakest possible housing for the highest possible price. Everyone else is dropping one star reviews. AVOID!
Los Osduhzol
Jul 15, 2021
Not long after moving into the property managed by this agency, damp began to appear on the wall behind a light switch (probably due to a pipe and definitely was no fault of ours). This was reported to the agency on multiple occasions but never fixed, they then charged us for this after leaving the property. This was unacceptable and was due to no fault of our own, would never and have never gone through this agency since.
Roddy Mackay
Renting my properties is made easy as I always have Tenants and I deal with one member of Walton Robinson's Letting team. The paperwork I am provided with is comprehensive. Many Thanks Roddy
Doug Scott
Walton Robinson Let and Manage my properties in Jesmond, Sandyford and Heaton. They also find and refurbish new properties for me so I can increase my portfolio with little hastle. I have no hesitation in recommending them. Regards Doug