Business Details
18 Years
experience
Trusted Letting Agents in Havering
We are a family-run letting agency established over 15 years ago, serving the Havering area with professionalism and expertise. Our team of 10 fully trained staff members collectively bring over 100 years of experience in the lettings industry, with five team members having served us for more than a decade. As members of the Association of Residential Letting Agents (ARLA), we adhere to rigorous standards of competence and ethical practice. Our office in Hornchurch enables us to provide extensive local coverage, offering a complete range of letting and property management services tailored to landlords and tenants. We prioritise client peace of mind through our professional approach, client money protection via the National Federation of Property Professionals, and membership with The Property Ombudsman. Our commitment to excellence is reflected in our use of advanced property management software and high-quality marketing strategies, including partnerships with major property portals. We provide added security through our Rent & Legal Protection Scheme, ensuring landlords receive rent payments and legal support when needed. Our dedication to transparency and client satisfaction is reinforced by our in-house complaints procedure and adherence to strict industry codes of practice.
Services
Property Letting
Property Management
Tenant Referencing
Rent Collection
Maintenance Services
Details
- Year established: 2008
Highlights and features
- We have over 15 years of experience in the lettings industry.
- Our team includes 10 staff with 100+ years of combined experience.
- We are members of the Association of Residential Letting Agents (ARLA).
- We offer a Rent & Legal Protection Scheme for added security.
- Our office provides extensive coverage of the Havering area.
Associations and certifications
- Association of Residential Letting Agents (ARLA)
- The Property Ombudsman
- National Federation of Property Professionals (NFOPP)
What people say
Professional approach
Experienced staff
Client-focused service
Transparent processes
Prompt maintenance
Services
Property Letting
We specialise in letting residential properties across Havering and surrounding areas. Our service includes property valuation, high-quality photography, and marketing on major portals like Rightmove and Zoopla. With a dedicated team and advanced software, we ensure properties reach the widest audience for optimal occupancy.
Property Management
Our management service covers rent collection, tenant communication, and property maintenance. We offer regular inspections, timely repairs, and detailed financial reporting. Landlords benefit from our Rent & Legal Protection Scheme, ensuring rent payments and legal support when needed.
Tenant Referencing
We conduct thorough credit and background checks to secure reliable tenants. This includes Right to Rent verification and reference validation. Our process minimises risks for landlords while ensuring compliance with legal requirements and tenant suitability.
Rent Collection
We manage monthly rent collection via standing orders and provide landlords with detailed statements. This service includes rent reminders, arrears management, and legal protection coverage to safeguard income and resolve payment issues efficiently.
Maintenance Services
Our dedicated Maintenance Manager addresses repair requests promptly. We coordinate inspections, schedule contractors, and ensure properties meet habitable standards. Regular updates keep landlords informed of maintenance progress and property condition.
People
Adrian Turner
Chief Executive of ARLA
Adrian Turner leads ARLA's efforts to promote industry standards. With decades of experience, he advocates for professional lettings practices and supports member agencies in delivering exceptional service to landlords and tenants.
Questions
What services do you offer for landlords?
We provide property letting, management, rent collection, tenant referencing, and maintenance services. Our packages include Let Only, Rent Collection, and Fully Managed options tailored to your needs.
Are you a member of any professional associations?
Yes, we are members of the Association of Residential Letting Agents (ARLA) and registered with The Property Ombudsman, ensuring adherence to strict industry standards.
How do you market properties?
We use high-quality photography, listings on Rightmove, Zoopla, and PrimeLocation, plus a Google-optimised website to maximise property visibility and attract qualified tenants.
What protections do you offer landlords?
Our Rent & Legal Protection Scheme covers rent arrears and legal costs. We also provide client money protection through NFOPP and professional indemnity insurance for added security.
What fees are involved?
Fees range from 120% of one month's rent for Let Only services to 18% of monthly rent for Fully Managed packages. Additional costs include EPCs (£60) and deposit registration (£24–£48).
Reviews (14)
Dodgy
Jun 14, 2022
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Rented through APS for 5 years. Good service, all repairs carried out quickly & got my deposit back without a fuss when I moved out. I recommend them.
Gemma S.
Jun 12, 2022
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Not very good customer service, don't call back after you enquire and had to twice none of which was replied to. Guessing clients get the same treatment, I would avoid.
Morena Pepe
May 27, 2022
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Dalila Daniello- response to original review. Thank you for your response As before, is argumentative with no solution at end, but just playing the blame game. I would like to start by saying that I just wrote the review of my own personal experience, and for you to come back like said already- argumentative and picking out matters that wasn't relevant, which from my point of view shouldn't be used in your response ( very unprofessional).
I could have gone more into detail on the review but I didn't, as this is a review not a complaint! We both know that wasn't down just to meters but your service - the wrong contract was created hence null and void. Like already mentioned I wont go into any further details, as I don't believe this is the right place to do so. I wish with constructive criticism your services improve, all the best.
I could have gone more into detail on the review but I didn't, as this is a review not a complaint! We both know that wasn't down just to meters but your service - the wrong contract was created hence null and void. Like already mentioned I wont go into any further details, as I don't believe this is the right place to do so. I wish with constructive criticism your services improve, all the best.
Sayed Husseini
May 25, 2022
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People in this place need to learn how to deal with customers, I was due to view a property today, someone called Jake called me to tell me that they have to cancel my appointment and that I need to come on Monday instead, I told him that I will be at work on Monday and his response was that he doesn't like my attitude and that I will be losing the property if I can't make it on Monday. I asked to speak to a manager but Mr Jake refused and claimed he is the most senior person there. Judging by his attitude and customer service skills, I highly doubt that's the case. Avoid this place at all costs, as you can see, there are lots of unsatisfied customers leaving negative comments.
Dalila Daniello
May 22, 2022
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First time renting in my whole life and I couldn't pick a worse agency than this. poor communication, not helpful at all! I wouldn't rent again with them! Ever!
Mike Barrett
May 06, 2022
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I had the pleasure of letting a property with APS for over 5 years and whenever I needed anything, an Engineer was booked in and was dealt with quickly. The property was well looked after and I was left to enjoy the property without concern.
Jade Hester
Jul 02, 2021
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AVOID AVOID AVOID! Even 1 star is too generous! We rented with APS over the past year and their communication is terrible. You have to chase them repeatedly for weeks on end before you hear back and takes even longer for any action to be taken on broken fixtures and faulty windows. Never dealt with the same name from the office twice, get passed around for pillar to post explaining your situation again and again. Would NEVER rent with them again and would advise that no one else does.
Stephen Sweeney
Oct 25, 2019
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The team at APS lettings have been look after 3 very different properties for us for nearly 5 years now. Two in central London and one in Hornchurch. They have done the inventories, all the lettings, the annual renewals, any maintenance issues and even dealt with a claim with one bad tenant. All at a very competitive rate. We cannot fault the team and would have no hesitation in recommending them to any landlord looking for a reliable agent that actual does what they are supposed to do when they are supposed to do it.
Neil Haddow
May 16, 2019
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I rented from APS for close to three years. No complaints at all. Three issues reported in that time, cooker, toilet and windows. All dealt with by a single phone call with no follow up required. They even came out to let my son in when he forgot his keys. Friendly and courteous I would not hesitate to use again or recommend.
Residents of Laburnum
May 14, 2019
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Do not let your property through this company, My neighbour has let his property with these cowboys. The issue is the garden has been split into 2 halves for some silly reason! The back end of the property via the back alley has been fly tipped, the landlord has dumped his own rubbish, other have left there rubbish. Now it has became a home to Foxes, rats and the pond which APS never knew about, has flooded and now infested with frogs.!
There has been no responsibility taken from APS. I've had several emails and talks with their Manager and she seems to think it is not their responsibility. I know the tenants have voiced their concerns to them directly and they have been told its not an APS problem! The tenant was also told the infestation is normal and to get used it! I CAN PROVIDE PHOTOS AS EVIDENCE. VERY UNPROFFESIONAL COMPANY
There has been no responsibility taken from APS. I've had several emails and talks with their Manager and she seems to think it is not their responsibility. I know the tenants have voiced their concerns to them directly and they have been told its not an APS problem! The tenant was also told the infestation is normal and to get used it! I CAN PROVIDE PHOTOS AS EVIDENCE. VERY UNPROFFESIONAL COMPANY
Neil H.
Feb 20, 2019
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I rented from APS for close to three years. No complaints at all. Three issues reported in that time, cooker, toilet and windows. All dealt with by a single phone call with no follow up required. They even came out to let my son in when he forgot his keys. Friendly and courteous I would not hesitate to use again or recommend.
Daniel Bailey
Im not really one for reviews but I didnt have APSs number to hand so had to do a quick google search and was surprised to see some negative reviews. APS have let my properties for years and I have always received excellent service. The staff are very friendly and knowledgable. I spend a large part of my time out of the Country so I do rely heavily on APS to manage my properties and have never had any issues. Would highly recommend.
Matthew Ramos
I rented a property in Hornchurch under the auspices of APS for around seven years and, during that time, had no problems whatsoever. I found the staff to be friendly, competent and efficient, and have no complaints whatsoever.
Peter Saunders
I've had an excellent experience with APS. Viewing the property was organised very quickly (within a few days) and the moving in process was incredibly straight forward and ran like clockwork. Check in and inventory fees were reasonable.
Jake has been particularly good at clearing up any queries we had before moving in and since, Jane has been excellent in replying to our occasional email in very prompt and in a professional manner.
After moving in, there was a slight issue with the property (faulty air admittance valve) however this was resolved very quickly by the agency with minimal fuss. Would highly recommend APS's services.
Jake has been particularly good at clearing up any queries we had before moving in and since, Jane has been excellent in replying to our occasional email in very prompt and in a professional manner.
After moving in, there was a slight issue with the property (faulty air admittance valve) however this was resolved very quickly by the agency with minimal fuss. Would highly recommend APS's services.