Business Details
46 Years
experience
Emergency
services
Trusted Letting Agents in Hertfordshire
Halcyon House is an independent family-owned business established over 40 years ago, pioneering dedicated lettings agency services across Hertfordshire. We specialise in residential lettings and property management, serving areas including Hatfield, Hitchin, Knebworth, Stevenage, and Welwyn. Our approach combines bespoke service with professional expertise, ensuring landlords and tenants receive tailored solutions. The team maintains comprehensive knowledge of property legislation and market trends, providing accurate valuations and effective property management. We prioritise transparency, maintaining client trust through secure data handling and compliance with regulatory standards. Our long-standing reputation is built on resolving property matters efficiently while maintaining open communication with all stakeholders. The office operates Monday to Friday, supported by emergency contractor networks for urgent property issues outside standard hours. Our commitment to continuous improvement ensures clients benefit from up-to-date industry practices and dedicated support throughout the letting lifecycle.
Services
Residential Lettings
Property Management
Sale Appraisals
Tenant Services
Landlord Services
Maintenance Coordination
Portfolio Management
Valuation Services
Contractor Network
Regulatory Compliance
Served areas
- Stevenage, Hitchin, Welwyn Garden City, St Albans, surrounding villages
Details
- Year established: 1980
Highlights and features
- Established family-owned business with 40+ years of local property expertise
- Comprehensive property management services covering all landlord requirements
- Dedicated lettings team ensuring seamless tenant placement and support
- Registered with the Information Commissioner's Office for data compliance
- Emergency contractor network available for urgent property maintenance needs
Associations and certifications
- Safe Agent Client Money Protection Scheme
What people say
Peace of mind
Seamless process
Professional handling
Cheerfully
Excellent choice
Services
Residential Lettings
Our experienced lettings team guides landlords and tenants through the complete rental process. We provide accurate property valuations, professional marketing, and thorough tenant vetting. The service includes lease preparation and ongoing support for both parties throughout the tenancy period.
Property Management
Comprehensive management services cover maintenance coordination, rent collection, and regulatory compliance. We handle day-to-day property operations while maintaining regular communication with landlords. Our proactive approach ensures properties remain well-maintained and tenancies run smoothly.
Sale Appraisals
Free professional property valuations help landlords understand their property's market worth. Our assessments consider current market conditions and property specifics to provide accurate pricing guidance for potential sales.
Tenant Services
We offer tenants assistance with property searches, application processes, and tenancy management. Our team provides clear information about rental obligations and facilitates communication with landlords for any required property maintenance.
Landlord Services
Complete support for property owners including tax compliance guidance, overseas owner assistance, and portfolio management. We help landlords navigate regulatory requirements while maximising their investment returns through effective property stewardship.
People
Deborah Hartnell
General Manager
With extensive local knowledge since joining in 2013, Deborah oversees office operations and manages contracts and maintenance. She ensures smooth service delivery for both landlords and tenants across Hertfordshire.
Lyn Wickham
Accounts Manager
Bringing over 40 years' accountancy experience since joining in 2023, Lyn manages financial aspects of property management and tenant/landlord transactions with professional expertise.
Shirley South
Senior Lettings Negotiator
With 15+ years' experience since joining in 2023, Shirley handles lettings from start to finish, providing expert guidance to landlords and prospective tenants throughout the rental process.
Angie Mulley
Lettings Administrator
A valued team member since 2022, Angie provides administrative support and conducts property inspections, combining office-based coordination with field responsibilities to maintain high property standards.
Questions
What areas do you cover as a letting agent?
We operate across Hertfordshire including Hatfield, Hitchin, Knebworth, Stevenage, and Welwyn with local market expertise.
Do you offer emergency property maintenance services?
Yes, we have an approved contractor network available for urgent issues outside office hours.
How do you protect client money?
We participate in the Safe Agent Client Money Protection Scheme for added security.
What property management services do you provide?
Our comprehensive management includes rent collection, maintenance coordination, and regulatory compliance support.
Are your property valuations free?
Yes, we offer 100% free lettings appraisals with no obligation to proceed.
Reviews (12)
Amanda Chapman-Bruce
May 13, 2022
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The team at Halcyon House are super friendly, super efficient and couldn't do more to help if they tried. Thoroughly recommended.
Juvy Lee De Ocampo
May 06, 2022
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Debbie, Vicki and the rest of the team have been wonderful and very helpful throughout our tenancy. They are very approachable and made our lives easier. We really appreciate everything they did for us. The service is superb and never selfish even through pandemic they took care of us. Kudos!
Neil Bradshaw
Jan 15, 2022
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I have used Halcyon House services for the past 22 years. I have been in Australia for 22 years and this has not caused an issue working with the team. I have found the people that work here to be extremely professional in how they worked with me and the renters looking to rent my property. I would not hesitate to recommend Halcyon House to anyone looking to rent a property. Thank you, Deborah and team, for all your support over the years - 5 Stars.
Gareth Woodham
Sep 13, 2021
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Was with Halcyon in 2 properties for 9 years, the office staff were always responsive and polite and even if the landlords weren't able to resolve Halcyon would keep you informed. Would definitely rent with them again in the future.
Tony Lambert
Jul 04, 2021
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Halcyon have no idea of customer service. after a failure of the banisters on the main entrance to the building all we were told is "you may have to wait until after the weekend". When challenged with the fact that children and persons recovering from major surgery had to use the stairway, and it would be unsafe, they responded that we would just have to stay in our flats all weekend. When asking to speak to a manager we were refused, and left to deal this the junior clerk left in charge
Simon Johns
Jun 03, 2021
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Until selling my BTL property I had used Halcyon as my letting agent for over seven years. They were always very efficient and kept meticulous records in terms of rent collection, organising maintenance (at reasonable rates), inspections, and generally keeping both tenants and myself continually up to date. They have always been friendly and easy to contact and respond pretty much immediately by phone or email as required. I wouldn't hesitate to recommend them to anyone wanting a letting agent to manage a BTL property.
Freda Marsh
Mar 07, 2019
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Wonderful experience with Halcyon House. They worked extremely hard for me to rent a gorgeous flat and were there every step of the way offering support and keeping me up to date. Staff are extremely kind and very helpful and understanding.
Marketa Hola
Dec 23, 2018
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I have been a happy tenant for over 6 years. All the Halcyon team have been very friendly and keen to help. Every issue has been dealt with promptly and in a professional manner. Can't recommend their services enough!
Dan Fletcher
Dec 04, 2018
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Excellent service, they went above and beyond to help me. I have had such bad experiences in the past but the Halcyon team were professional and really cared. Thank you! DF.
Angelita Alcantara
Nov 02, 2018
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Provided me with an excellent service from viewing with Miss Allison til keys handover. Special thanks to Miss Veronique for dropping by to personally check up on me and dealing with some technical difficulties.
David Cooper
Aug 28, 2018
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Halcyon house is the place to come if you want to rent privately. The staff are professional, kind, caring and so helpful. It really does take the worry away from renting privately. Thank you to all the staff at halcyon house.
Ian Hamilton
Aug 24, 2018
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Halcyon were professional and helpful and got me a good tenant in a very reasonable time frame. Would happily use them again to let out my property.