Independent Letting Agents Reviews

Choosing a letting agent is an important decision. At our lettings reviews centre you can read unbiased reviews about local firms to help you make better choice. If you are already a client, share your positive or negative expirience with others by writing an independent review about your agent on our board.

Latest Reviews

Envisage are excellent at charging high fees and being as unhelpful and unpleasant as possible. From the first day we moved in it was a nightmare; broken furniture left in bedrooms, Wi-Fi that did not work and it seemed no one had even bothered to enter the property since the previous tenants


NOT RESPECTING PRIVACY!! I rented a property from Stepping Stones for 5 years, only could say very good words about Kieran and Emma they are very nice, helpful and professional with the customers, if we had problem with the boiler or anything else has been sorted quickly. BUT i give you


I have to say I am very impressed with the service the team has offered. I seldom leave reviews but credit where it is due. The local sales team have been fantastic in arranging viewings and sorting answers to questions and the central team have been great sorting paperwork and check in.


Phil was really helpful and polite. Felt that he listened to my comments and the feed back I have had since has been really pleasing


Hannah always gets back to us very quickly and corresponds by email and phone which I really appreciate. She reads correspondence thoroughly to understand our needs. She is honest which I appreciate the most because previous agents have not been and I respect honesty over convenience much more.


We were exceptionally pleased with our flat inspection with Asheley. She was extremely positive and helpful in every way and made sure we were happy with everything within the flat. It was great to meet Asheley and put a face to the name. Issues were doubt with straight away and updates from


I have been extremely impressed by the support offered by Lucy and her team. I have received honest and constructive feedback about the property and that helps build my confidence. Thank you for your support and guidance


Tom was really helpful and polite. Felt that he listened to my comments and the feed back I have had since has been really pleasing


Had a really great experience with Readings!! Staff were friendly, helpful and informative. Would 100% recommend them to everyone


Very professional, efficient and highly recommended if you are an international worker who needs to look for your next move from abroad. I couldn't be there in person and Glen organized me an apartment view through a video call all in the same Saturday morning !!! They also accepted a view


Awful company. They ignore you when repairs need to be done but, pursue you the moment you miss your rent payment. What I have suffered in the hands of this company and my landlord, my wish is for the lot of them to have the same experience. Then they will learn to be more empathetic.


Maison were fantastic in managing my property, from marketing, tenant support and advice throughout. I would recommend them to anyone! Thanks again


I have had reason to ask Northwood for consideration & help with a few matters very recently & over my 3 year tenancy. I have found communication easy to establish by phone, email or in person & what I have been told they will do to help they have actually done. I find all the staff to be


Hannah has been great and very friendly. Any questions that I have had, she has been able to answer or point me in the right direction and has been very easy to contact. There has been a lot of problems with the property that we have moved into but Hannah has ensured us that it will be all


As expected Lucy always reaches the high standards of service I have come to expect and rely upon. Once again many thanks for all your hard work.


I have just completed the sale of my house with Gatekeeper and I have been massively impressed.The team were always available even our of hours and gave me really detailed viewings feedback.The offer and legals process was supported well and communication was good even up to and after my


Just rented a property through gatekeeper and I have been thoroughly impressed.Everything was easy when sorting viewings to the application process and inventory.Always kept fully up to date.Thank you for a great rental experience


Ive just rented my second home through Gatekeeper. The team are always available when needed and nothing seems to much trouble. They manage the relationship between the tenant and the Landlord well getting a perfect balance.


Dan was brilliant and very helpful. He was very professional and gave very good advice definitely recommend Gatekeeper to friends and family based on the experience with Dan.


There have been a number of specifics for my rental agreement and process that are not very routine and Hannah has been helpful and quick in pushing through what I need. She has been understanding in my needs. She has also actioned my feedback. She has been very courteous and professional.


First-class service, friendly and very helpful, highly recommend their services, keep up the great work


Very, very poor service. We had no heating for over 12 months and they failed to even contact our landlord until we had been without heating for 10 months. Very rude and unprofessional emails and calls, demanding money and failing to take responsibility for any issues or maintenance for the


Dan was very thorough and even took us back to a property after ours so we could make our final choice.


The agent is an absolute fraud. He lied to us about how the apartment was and manipulated us several times. The flat we rented was absolutely disgusting. There was mould growing in the toilets, cobwebs everywhere. The heating used to shut off on its own. The shower curtains were soiled. The


I have 2 properties in different towns with Gatekeeper which I rent out. Both the local teams and central office team are exceptionally customer focused. They always have answers to questions and take the time to explain details and make recommendations. My tenants are also really happy with


My wife and I have just purchased our first home through Gatekeeper and I am very impressed by the service I have received. I previously rented and was also impressed then. Cant thank the team enough for all there support and advice


My husband & I were previous Tenants of Gatekeeper and were exceptionally impressed. We have now just bought our first property through them and they offered us the same high level of service and dedication we have come to expect over the years. Your efforts and support are very much appreciated


I have 2 properties in different towns with Gatekeeper which I rent out. Both the local teams and central office team are exceptionally customer focused. They always have answers to questions and take the time to explain details and make recommendations. My tenants are also really happy with


Came out at a moments notice and also listened to or requirements and sent only info for properties within our remit. Thank you


We were exceptionally pleased with our flat inspection with Asheley. She was extremely positive and helpful in every way and made sure we were happy with everything within the flat. It was great to meet Asheley and put a face to the name. Issues were doubt with straight away and updates from


I've had some horrible times dealing with agents before, but everyone I have dealt with here has been helpful and happy to try and look after me. What a refreshing change. Thanks


Lucy is efficient and friendly; everything has been very smooth for us, which is just perfect for us. Always on point with the detail and supportive when we need help.


Prompt advertisement of my property and viewings arranged straight away. No pressure to take on their full management service. I chose tenant find only and really felt they were working hard for me. Property let within days. Pleasant staff, always helpful and polite.


As a first time landlord I have been very happy with all the support and advice the team have given me. Made renting an easy experience. Special mention to Phil for all his help.


Would recommend! Amazing team


My partner and I have just moved into a property managed by Gatekeeper and I have to say we are both blown away by how simple and easy they have made the whole process. Having rented before it can be a painful experience but this was a dream... well done guys keep up the good work.


I have rented 2 propert with GATEKEEPER over the past 2 years and they have been excellent to deal with Any reported issues dealt with swiftly Great support at check in and when moving out


I have used gatekeeper to rent out my property for many years now and always been very impressed by the proactive nature of the team and the support they give me and my tenants Very happy


The whole team at Gatekeeper have been fantastic. Always friendly service on the phone and when I was shown around my new flat. The property care team kept me up to date at every stage of my application and have been nothing but a pleasure to deal with. I would highly recommend this agency,


Being a dab hand at renting properties, and over my time dealing with several agents. Gatekeeper have by far raised the bar in my standards. Fantastic communication, great customer service, they always listen to what we have to say and always deal with our queries immediately. Very friendly


I have rented through Gatekeeper for 5 years now. Unfortunately, due to relocating for work I have to move out but I would like to thank the property Care team for being brilliant over my time in the property. I wish I could take them and my house with me when I have to move. Thanks again for


I have just rented with Gatekeeper and been blown away by the service. From the initial viewing through application and check-in. Every member of the team has been so inform active and friendly. Can't praise enough. Mad a potentially stressful time super easy. A huge thank you


so glad my landlord has switched to Gatekeeper,.. Gatekeeper was in FULL contact with me from day1, i have had a full inspection and they have taken notes of the problems. Tom done the inspection and took the notes, within the week he has arranged to get 2 of them looked at by contractors.


From start to finish Martin and Co were perfect! Lindsey and Tracie... Professional, engaged, efficient, caring, reliable and resourceful are a few of the words I'd use to describe them. Always there to help and no job is too big or small. This is the first time I have used Martin and


I have been with KPM for 2 years now, and genuinely believe that they are the best letting agents in Glasgow. I appreciate that they have no hidden fees, and that they were able to find me a tenant for my property in a weeks time. They were able to get me a really cheap quote for a boiler replacement


Brilliant lady called Asheley, very helpful and dealt with every query we had. Helped to make sure our move was as smooth as possible.


I rented a flat through Stepping Stones from Aug 18 to Dec 19. During that time if I had any queries (which were few and far between), they were dealt with quickly and efficiently. 'Check out' was also seamless and promptly sorted. Huge thanks to Kieran and Emma who were my contacts - both


Due to a series of horrible events we needed a house asap phoned them up spoke to very nice people arranged to see a house a week later had the keys to a lovely house and am pleased to say am happy you dont get pestered by the landlord as long as you look after the house they will look after


Fantastic service received from CLS when letting out a property they were very proactive throughout the entire process and a real pleasure to deal with, would highly recommend them to anyone.


What a great Estate agent. We had a difficult chain and Richard Prickett and his staff went the extra mile to ensure everything went as smoothly as it could and put a lot of effort in our behalf, Definitely the best Estate agents we have ever dealt with. Highly recommended five star service