Independent Letting Agents Reviews

Choosing a letting agent is an important decision. At our lettings reviews centre you can read unbiased reviews about local firms to help you make better choice. If you are already a client, share your positive or negative expirience with others by writing an independent review about your agent on our board.

Latest Reviews

I usually don’t write any reviews but if this could help even just one person then I felt it was important to explain my horrendous experience with Ashmore... My husband and I were tenants in one of Ashmore’s properties, we kept the house in good condition and caused no issues during our


The bad reviews about Fraser Bond are correct and I fully concur with them. Wish I had read these reviews with them before renting with them. BIG WARNINGGG!. The guy ended up being a THIEF, SCAMMER and HARASSER. WARNING AGAIN! I rented a flat for a short period in central London and when


Amazing caring people! Thank you for letting me get bk on my feet... I wouldn't of done it with out your help.


Been a tenant for aprox. 6 years! Always been treated with respect and understanding, never had any issue. I would recommend Legal Lets to anybody looking to rent a place to live with quality service and a smile on a face.


Very professional company that I have been using to manage my portfolio over the last 3 years. I have always found them to be polite and helpful and extremely efficient at managing my properties. The service charges are reasonable and offer value for money as I don't have time to manage the


Do not trust these people!!


Takes ages to get a reply and weeks to get anything fixed. Bad customer service and absolutely no care about the job. Unprofessional and untrustworthy


Daniel was very knowledgeable and informative. He answered our questions and gave us plenty of time to look around


Used abbey rentals for accommodation when working near Chester and it was excellent service. Special mention to Maddy who was first class from start to finish nothing was too much trouble and any problems dealt with quickly and efficiently. Thanks Maddy I will definitely use you guys again


Envisage are excellent at charging high fees and being as unhelpful and unpleasant as possible. From the first day we moved in it was a nightmare; broken furniture left in bedrooms, Wi-Fi that did not work and it seemed no one had even bothered to enter the property since the previous tenants


NOT RESPECTING PRIVACY!! I rented a property from Stepping Stones for 5 years, only could say very good words about Kieran and Emma they are very nice, helpful and professional with the customers, if we had problem with the boiler or anything else has been sorted quickly. BUT i give you


I have to say I am very impressed with the service the team has offered. I seldom leave reviews but credit where it is due. The local sales team have been fantastic in arranging viewings and sorting answers to questions and the central team have been great sorting paperwork and check in.


Phil was really helpful and polite. Felt that he listened to my comments and the feed back I have had since has been really pleasing


Hannah always gets back to us very quickly and corresponds by email and phone which I really appreciate. She reads correspondence thoroughly to understand our needs. She is honest which I appreciate the most because previous agents have not been and I respect honesty over convenience much more.


We were exceptionally pleased with our flat inspection with Asheley. She was extremely positive and helpful in every way and made sure we were happy with everything within the flat. It was great to meet Asheley and put a face to the name. Issues were doubt with straight away and updates from


I have been extremely impressed by the support offered by Lucy and her team. I have received honest and constructive feedback about the property and that helps build my confidence. Thank you for your support and guidance


Rob was very friendly, professional and helpful before, during and after our move. We couldn’t be happier with our new home and the service provided by Aspire. Thank you.


Tom was really helpful and polite. Felt that he listened to my comments and the feed back I have had since has been really pleasing


Always professional, but with a personal touch. They take care of any problems you may have. Highly recommended.


Had a really great experience with Readings!! Staff were friendly, helpful and informative. Would 100% recommend them to everyone


Excellent professional service. Used for several years. Highly recommend.


Very professional, efficient and highly recommended if you are an international worker who needs to look for your next move from abroad. I couldn't be there in person and Glen organized me an apartment view through a video call all in the same Saturday morning !!! They also accepted a view


Awful company. They ignore you when repairs need to be done but, pursue you the moment you miss your rent payment. What I have suffered in the hands of this company and my landlord, my wish is for the lot of them to have the same experience. Then they will learn to be more empathetic.


Excellent selling approach, very professional advice on all aspects of purchasing property. Stephanie has excellent and professional skills regarding customer service skills Her approach made me feel the most important person in the process. Her advice made it simple and straight forward to


Maison were fantastic in managing my property, from marketing, tenant support and advice throughout. I would recommend them to anyone! Thanks again


I have had reason to ask Northwood for consideration & help with a few matters very recently & over my 3 year tenancy. I have found communication easy to establish by phone, email or in person & what I have been told they will do to help they have actually done. I find all the staff to be


A huge thank you to Laura and the team who did a fantastic job at finding a great tenant for my property. A breath of fresh air compared to other agents, from start to finish the process was streamline and they kept me up to date at each stage. Brilliant work! I look forward to working with


Great team at choices, Alison showed me and my brother around the house we wanted to view. Very helpful, she was absolutely lovely with my brother who has learning disabilities, made him feel very welcome. So glad we got the house we wanted, the team have been great with all enquiries and


Hannah has been great and very friendly. Any questions that I have had, she has been able to answer or point me in the right direction and has been very easy to contact. There has been a lot of problems with the property that we have moved into but Hannah has ensured us that it will be all


As expected Lucy always reaches the high standards of service I have come to expect and rely upon. Once again many thanks for all your hard work.


I have just completed the sale of my house with Gatekeeper and I have been massively impressed.The team were always available even our of hours and gave me really detailed viewings feedback.The offer and legals process was supported well and communication was good even up to and after my


Just rented a property through gatekeeper and I have been thoroughly impressed.Everything was easy when sorting viewings to the application process and inventory.Always kept fully up to date.Thank you for a great rental experience


Ive just rented my second home through Gatekeeper. The team are always available when needed and nothing seems to much trouble. They manage the relationship between the tenant and the Landlord well getting a perfect balance.


Dan was brilliant and very helpful. He was very professional and gave very good advice definitely recommend Gatekeeper to friends and family based on the experience with Dan.


There have been a number of specifics for my rental agreement and process that are not very routine and Hannah has been helpful and quick in pushing through what I need. She has been understanding in my needs. She has also actioned my feedback. She has been very courteous and professional.


First-class service, friendly and very helpful, highly recommend their services, keep up the great work


Very, very poor service. We had no heating for over 12 months and they failed to even contact our landlord until we had been without heating for 10 months. Very rude and unprofessional emails and calls, demanding money and failing to take responsibility for any issues or maintenance for the


Dan was very thorough and even took us back to a property after ours so we could make our final choice.


The agent is an absolute fraud. He lied to us about how the apartment was and manipulated us several times. The flat we rented was absolutely disgusting. There was mould growing in the toilets, cobwebs everywhere. The heating used to shut off on its own. The shower curtains were soiled. The


I have 2 properties in different towns with Gatekeeper which I rent out. Both the local teams and central office team are exceptionally customer focused. They always have answers to questions and take the time to explain details and make recommendations. My tenants are also really happy with


My wife and I have just purchased our first home through Gatekeeper and I am very impressed by the service I have received. I previously rented and was also impressed then. Cant thank the team enough for all there support and advice


My husband & I were previous Tenants of Gatekeeper and were exceptionally impressed. We have now just bought our first property through them and they offered us the same high level of service and dedication we have come to expect over the years. Your efforts and support are very much appreciated


I have 2 properties in different towns with Gatekeeper which I rent out. Both the local teams and central office team are exceptionally customer focused. They always have answers to questions and take the time to explain details and make recommendations. My tenants are also really happy with


Came out at a moments notice and also listened to or requirements and sent only info for properties within our remit. Thank you


We were exceptionally pleased with our flat inspection with Asheley. She was extremely positive and helpful in every way and made sure we were happy with everything within the flat. It was great to meet Asheley and put a face to the name. Issues were doubt with straight away and updates from


I've had some horrible times dealing with agents before, but everyone I have dealt with here has been helpful and happy to try and look after me. What a refreshing change. Thanks


Lucy is efficient and friendly; everything has been very smooth for us, which is just perfect for us. Always on point with the detail and supportive when we need help.


Prompt advertisement of my property and viewings arranged straight away. No pressure to take on their full management service. I chose tenant find only and really felt they were working hard for me. Property let within days. Pleasant staff, always helpful and polite.


As a first time landlord I have been very happy with all the support and advice the team have given me. Made renting an easy experience. Special mention to Phil for all his help.


Would recommend! Amazing team