Energy Performance Assessor / Housing Officer/ Lettings / Repairs & Excellent Administrator
| Looking for job in: | Essex |
| Key skills: | Administration, Lettings, repairs, maintenance, EPC's, Home Condition Reports, Gas central heating, housing associations, rent and arrears management. |
| Candidate CV resume: | CV Louise Ranson 60 Thundersley Park Road South Benfleet Essex SS7 1ET Phone number 01268 461338 Mobile 07738759205 D.O.B 9th June 1965 Experience 11/12/07 to 1/4/10 Domestic Energy Assessor and Home Inspector. I’m currently working for St Georges Community Housing Ltd employed as a Domestic Energy Assessor, carrying out Energy Performance Surveys on a self-employed basis. Unfortunately, my contract is due to come to an end on 1st April 2010. 19/2/06 to 10/12/07 Customer Services Specialist - Powergen. My duties included the following; - Sales, explaining bills, products, dealing with queries/complaints or directing the customer to the correct department to ensure a prompt resolution. 20/11/02 – 18/2/06 Office Manager - ALHCO Gas Centre I carried out the role of Office Manager for ALHCO Gas Centre working in Partnership with Basildon District council. My duties, most importantly were to ensure the smooth running of the emergency call-out/servicing/installation of gas appliances Contact Gas Centre on behalf of Basildon District Council, now known as St Georges Community Housing Ltd. My responsibilities Included employing staff from placing adverts to interviewing and induction, also following through with training, dealing with personal matters, appraisals, Sickness, etc. I was also responsible for all administration, which included invoicing, stats, written/oral/customer visits complaints/queries, ordering, ISO and Basildon District Council audit visits, checking that set procedures and contract conditions were being adhered to. I was also expected to have technical knowledge of the gas industry and trained and gained the qualification in Energy Efficiency Part L gas domestic central heating systems. 18/11/97 - 19/11/02 Housing Officer – Basildon District Council Whilst employed by Basildon District Council, I was responsible for carrying out the following duties; - Rent arrears management / visits to tenant properties, Void Property Inspections, Mutual Exchange Inspections managing the process right through to completion, tenant interviews, which included rent arrears, anti-social behaviour, neighbourhood issues, welfare / benefits advice, sign ups and viewings for new tenants and managing maintenance repairs. Due to Basildon District Council opening a central repairs centre, I chose to transfer and specialise in housing repairs. After a short period at the new repairs centre I became a PA / Team Leader of Basildon District Councils Gas Centre Team, responsible for call takers, stats, invoicing, customer complaints etc. Three years later Basildon District Council decided to go into partnership with gas contractor “ALHCO”, which is when I was asked to manage the new Call Centre as I had the required experience. 20/06/94 – 18/11/02 Tesco Personal Finance Assistant – Tesco Extra My duties were to sell financial products, such as loans, Pensions, currency, savings accounts and ISA’s. 17/08/81 – 19/06/94 Essex Ambulance NHS Trust From the age of sixteen I worked for The Essex Ambulance Service in the Control Room answering emergency calls from the public. I also carried out various other admin duties such as switchboard, invoicing and arranging non-urgent transport to various hospitals. I then transferred to working at Southend General Hospital, managing a department that organises transport for non-urgent patients to and from hospitals. Being that I’m very career minded I furthered my career by training as an Ambulance Woman. Qualifications Gained at Sandon Comprehensive CSE English RSA Arithmetic – Passed with distinction CSE Office Practice CSE Typing CSE Biology CSE Home Economics Pitmans Typing – Elementary Pitmans Typing – Intermediate Gained at Basildon District Council Welfare Benefits Course. Train the Trainer. Presentation Skills with PowerPoint Team Leader Course. Motivating the Team. Managing Relationships at Work. Working Together. Appraisal Skills. Managing Pressures and Time. Selection Interviewing. Customer Care Training. Excel – Producing spreadsheets. Access – Producing and maintaining Access database’s. Gained at ALHCO Gas Centre Building Engineering Services – Energy Efficiency in Domestic Heating Honeywell – Heating System Controls Aspect – Asbestos Awareness Course Home Study National Diploma in Energy Performance Assessments in Domestic Dwellings National Diploma in Home Inspections (Home Condition Reporting) Hobbies I enjoy spending time with my husband and two daughters, which are now in their twenties. I also love eating out going to the pictures etc. |
| Educational details: | Qualifications Gained at Sandon Comprehensive CSE English RSA Arithmetic – Passed with distinction CSE Office Practice CSE Typing CSE Biology CSE Home Economics Pitmans Typing – Elementary Pitmans Typing – Intermediate Gained at Basildon District Council Welfare Benefits Course Train the Trainer Presentation Skills with PowerPoint Team Leader Course Motivating the Team Managing Relationships at Work Working Together Appraisal Skills Managing Pressures and Time Selection Interviewing Customer Care Training Excel – Producing spreadsheets Access – Producing and maintaining Access database’s Gained at ALHCO Gas Centre Building Engineering Services – Energy Efficiency in Domestic Heating Honeywell – Heating System Controls Aspect – Asbestos Awareness Course Home Study National Diploma in Energy Performance Assessments in Domestic Dwellings National Diploma in Home Inspections (Home Condition Reporting) |
| Name: | Mrs. Louise Ranson |
| Age: | 47 years old, female |
| Total experience: | 28 years |
| Currently employed: | Yes |
| Phone number: | 07738759205 |
| E-mail address: | louise.ranson@live.co.uk |
| Town & County: | Basildon, Essex |
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