Thomas George Property Management has been established in Cardiff for over 20 years and with the largest portfolio of flats and houses to rent in the area, we are Cardiff's premier letting agent. Our extensive portfolio of property to rent in Cardiff covers every area of the city, from luxury apartments in the newly regenerated Cardiff Bay area and city centre, to flats and houses to rent in the outlying suburbs including popular Penarth, Llandaff and Whitchurch.
|Address||32 Churchill Way|
|Phone Number||029 2039 5563|
Over the years we've rented from five different letting agents, but Thomas George lettings (Cardiff) are by far the worst.
The customer service was okay to start with, they were very accommodating in terms of arranging viewings. Then at the viewing itself we were given quite a lot of misleading information about the property, and we were whizzed around the property in double quick time. The referencing part of the process was a complete nightmare - Thomas George sent through incorrect information about us to the referencing agency, which resulted in confusion and delays. We ended up sorting this issue out ourselves.
Once the fees, etc, were paid all communication from Thomas George ceased. Reporting the myriad of problems at the property has been very difficult - they rarely respond to calls or emails. The bathroom is covered in mould/damp patches, the floor is cracked and shoddy, and we have dreadfully noisy neighbours. The furniture provided falls apart at regular intervals, the property is cold (inadequate and broken heaters) and smelly (we can't get rid of the grease/cigarette smell, no matter how much we air the place), and the previous tenant evidently forgot to clean before he left.
This is such a shame, as we fell in love with the building when we first saw it but now we can't wait for our tenancy to end. Very upset about the whole thing really - don't make the same mistake we did, avoid Thomas George!
I would not recommend this letting agent at all - we had terrible problems trying to get things fixed (5 weeks without a working toilet!) and at one point had a major leak (2 inches of water in the attic which came through) and they did not send anyone out for at least a week - in this time my dad had to do the plumbing and my partner and I the clean up. We had to leave the heating on constant for 7 days to dry the ceiling and were never compensated.
If you are going to use them CHECK THE INVENTORY THOROUGHLY!!! We got billed for professional cleaners, etc even though it was left in a better condition than when we had it. Always make complaints and keep copies of every email or phone call you send them.
Be careful with this letting agent, while you are renting one of their properties you might thing you get a good service. I always thougth they were good agents and everytime I had inspections I had excellent feedback, I even had compliment sheets left at the property after inspection saying "Thanks, the property is spotless as usual".
The nighmare begins when you leave the property and you do not have your bond back. After over 2 years living in the flat I left it spotless and replacing things that were never there or things I did not have to replace. I also had a good relationship with my landlord who was also a work colleague and he said he had no issues with the flat when I left it. The guy who did the inspecition was very rude when he gave me the report. Obviously gutted that he could not find any fault to deduct from my bond. He had to make up some problems to delay the bond, Again my landlord confirmed that he had no issues.
One month after I am still fighting to get my bond. Lots of stories, I've heard so far, The bond is in the post, we have to reassess your final inspection. I managed to speak to other people who have rented from Thomas George, all had problems to have their bonds back and few said they are well known in Cardiff for refusing to return tenants bond. My landord has been great and helped me, still they make excuses for not sending me my money. If they treat good tenants like this, I dont want to know what they do to those that wreck the properties!
Up to one month ago I would recommend these agents, however at present I can only say that I feel they are a con and I would recommend that if you want your bond back Definitely Thomas George is not the One wo go for!!