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Contact Details

  City Leeds
  Postcode LS6 3PS
  Address 77 Otley Road Headingley
  Phone Number 011 3230 5552

From day one, Redbrick have let us down. I tried to move into our house four days after the contract began (July 2012), but they refused to give me my keys, because one of my flatmates had not signed one document. I had given everything they needed from me and had paid three months rent as well as my deposit at this point, but because of them, I was stuck in the middle of Leeds with a large suitcase and nowhere to sleep. Thankfully my friend let me stay at her house for the night.

Throughout the year we noticed that there was little communication between the people that worked at Redbrick. We would email one person something, and that person wouldn't tell anyone else. They would never know when property viewings would occur, and any messages or queries were never answered or passed on. They would also send round maintenance people without prior warning, and rarely told us if someone would be coming over.

We had a large mold issue in three of the bedrooms, and despite us calling them multiple times about this problem, which was beginning to affect my friend's health, it took 6 months for them to do anything about it.

When we moved out, we left the flat spotless, and in a cleaner condition than when we found it. The contract stated that we had to leave the place in the same state as when we had moved in, which was frankly dirty. However, they charged each one of us a J32 cleaning bill (there were four of us), because the house was dirty, which was a lie. After two months of disputing this, we gave up, as they became rude and personally insulted one of my flatmates.