Pinnacle Letting Agents are leading letting and property management agents with residential rental properties. Established 10 years ago, we have rented houses, flats and apartments throughout Cardiff. We have apartments to rent in Cardiff Bay. Go to our website to view photos of properties to rent and book an appointment to view any of our flats, houses and apartments to rent.

Serviced Areas

  • Cardiff and Cardiff Bay

Contact Details

  Website
  City Cardiff
  Postcode CF24 4EG
  Address 3-5 Fanny St
  Phone Number 029 2064 0200

  • I would not recommend this business
  • Always pick up the phone
  • Poor deposit management. Very poor cleaning arrangements.

House was a state when we moved in. Requested cleaners which we had and the most notable part of their job was when they finished 'cleaning' - which was very little (although they did remove what was left of a mountain of bin bags after we had removed several bags of it with food waste and mould in) - whereby they simply 'advised' us on how to clean the rest of the bathrooms in the house.

During the tenancy we had no issues so have nothing to say regarding that.

After our tenancy ended it took nearly 2 months and a tds dispute to even hear about how much of our deposit they wanted to give back. 2 months later and were still waiting for any of our deposit - even the undisputed amount.

Value for money
Service & supportNo return of deposit in 2 months
Quality
Location
Overall ratingFair

  • I would recommend this business

I’d really love to recommend Emma - one of the workers at pinnacle - even though she was not assigned to my case, she decided to go out of her way to help me and to make my experience there the best it could be. It was really nice and refreshing to see someone so eager to help in such a place as letting agency.

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

Living in Treforest I used the Pontypridd office and they were always helpful and friendly. Ceiron always replied to emails promptly. They seemed to care about the tenancy and I appreciated that. Would recommend to any student trying to find a property to look into Pinncle

Value for money
Service & support
Quality
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Overall ratingExcellent

  • I would recommend this business

Despite a poor beginning - i was not informed that the furniture in the property when I viewed it being the tenants own, and therefore when I moved in in most of the furniture left in it's place was substandard, broken or very poor, (causing me to spend a bit of money replacing/upgrading) and the house was also left filthy by the previous tenants when I moved in); Pinnacle have worked hard to rectify the issues left by previous tenants and made up for this I feel in the service they have provided to me. In the space of about 3 months they have had their workmen around and cleaned, made various repairs, and painted the walls which were in a poor state as well as replace an old smoky mattress and a broken refrigerator. Therefore on their service I cannot fault them. I am a middle age professional who tends to look after properties and keep them clean so it's important to me to come home to clean property that is reasonably comfortable. I find the staff friendly and helpful, and although though the move in was disappointing (and the reason why i removed a star), I would recommend them based on my subsequent dealings with them, and on how helpful they have been to make my stay more comfortable. The staff have been quick to act and chase up issues, and I genuinely felt they care about me as a customer, and that in turn makes me respect them too. They are also a friendly bunch of people, down to earth and approachable. I would like to commend Pinnacle on listening and responding on fixing the numerous issues left by others in a speedy and conscientious manner. So my experience so far has been positive overall.

Value for money
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Quality
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Overall ratingGood

  • I would recommend this business

My new roommates and I were amazed at how fantastic everyone at Pinnacle was. As five young girls who just moved here from Canada, the house finding process seemed pretty daunting. However, with the help of James and a few other agents, our house hunting went wonderfully and we secured a place the same day. They provided us with tea, coffee, and water, drove us around to see many places, and were just overall very friendly and welcoming. Our agent James was able to advocate on our behalf to have some necessary changes/updates made to the place and secured us a very reasonable rent price. We were made to feel right at home while we searched for a home and that was a lovely feeling! Highly recommended, especially for international students!!

Value for money
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Overall ratingExcellent

I have used Pinnacle as the letting agent for my properties for 5 years. They manage all aspects, marketing, deposit scheme, rent collection. Makes it easier for me as a landlord to focus on ensuring my properties are well maintained and an enjoyable place to rent.

Value for money
Service & support
Quality
Location
Overall ratingGood

Customer Testimonials

I had a great experience with pinnacle in the two years I was with them. Honest viewings without hyperbolic upselling. No-stress signing process. Prompt maintenance. They also have gone out of their way to help me with an issue I've been having with my moving out of the property. The first agency in my 5 years in Cardiff to treat me like an actual human being, rather than a figure on an accounts sheet. Oh and freebees!


I have used Pinnacle for years for me and my wife's properties and they have always been great. The staff are always freindly and helpful, and their prices are fair and maintenance work is always done to a high standard.


I moved out of my flat with Pinnacle at the end of November and to be fair they were excellent throughout. The flat was clean and tidy when I moved in, just a bit of dusting to do which is the norm. I had an a small issue with the boiler which was fixed within a two days(as the contractor had to order parts) and a blind broke which was also fixed within two days.

I found their check out process very thorough and everything was photographed before and after so there is no discrepancies. I also received my full deposit back which is unheard of in this day and age.

Staff where always friendly and helpful, and always happy to help. Couldn't recommend them more.


I have dealt with Pinnacle over the last 8 years and found them to be very professional and honest. Always try to do the best for their tenants, landlords, and customers in general.

Social Activity

Congratulations to @StaceAyling winning @CMetCampusSport Award of the year! Well deserved! X https://t.co/WDsXlfTc96
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@Mrcyrff Happy days! Edrych ymlaen!
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@emparker01 @LornaJayne99 I have found your issue. I can see that we have been working with the contractor to resol https://t.co/1rjTvLRWAl
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@emparker01 @LornaJayne99 Hi @emparker01 we do try to resolve issues as quickly as possible and am saddened to hea https://t.co/oPLdCJbUWx
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Happy Easter from us all at Pinnacle! We'll be closed Friday 19th, and Monday 22nd for bank holiday. We will be op https://t.co/xxptP6DjSL
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@illtud @Mrcyrff @euros Diolch @illtud @Mrcyrff @euros a criw am noson dda allan. Gwely cynnar heno dwin meddwl! Wyn x
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@euros @thedimmick Dydan ni ddim methu ddim byd felly!
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