Glasgow South Lettings Established in 1986 Martin & Co has offices across the UK offering property lettings & management. We offer a variety of high quality services including full management, tenant introduction, landlords insurance and rent guarantee. We provide a comprehensive tenant referencing service to all our landlords. Please contact us to arrange a free appraisal of your property or if you would like our landlords pack to browse.
- Glasgow Area
|Address||186 Kilmarnock Road|
|Phone Number||014 1649 5848|
I have an application to rent a property at Lode, Cambridge and paid the application fee of J350 and my problems started from then on. I have had to chase them for reference check and then the referencing company for status. No response to my mail or calls from the Martin & Co people and even after 20 days, the tenancy agreement is not done and I am less than one month from the agreed tenancy date. They are not at all bothered to complete the application process and don't care as all they are interested in the application fee. Having fed up with calling them and chasing them over phone, I decided to move on and cancel my application as they simply couldn't complete the process in time (In fact, they have not managed to complete the agreement). Now, they say, they won't refund me the J350 after causing delay and waste of time and energy and mental stress to me during the past 20 days of calling them and chasing them. All I can say is BEWARE OF THIS COMPANY. Never go with this company...Never..
Martin & Co Abingdon charge "both" the tenants and the landlords for the "inventory check-in" and then again charge "both" for the "inventory check-out".
When discovered (only if you talk to your tenants / landlord), they are very evasive avoiding questions and always providing a different story, e.g.:-
1) "...The tenant has paid their share" - Untrue, the fees charged to each are higher than the market average.
2) "...the service is different, one is an inventory and the other is a "check-in / out"”! Untrue - it is exactly the same document and the words "inventory" and "check-in" appear in in it.
If you argue these excuses, then they threaten that they have a choice and if you continue asking for information "the difficulties you are demonstrating” they’ll refuse to carry out the "check-out" inventory". They inventory clerk that carried out the original "check-in inventory" is not a APIP qualified and when compared to other APIP qualified professionals you realise that you don't just want but NEED an APIP qualified inventory clerk. The quality, detail and pictures of an APIP prepared inventory are hugely superior though the price is the opposite.
Don’t be fooled by the fact that they belong to a PLC chain and as they say pre-contract, to gain your business: more control than independent letting agents. The two members of the board that I contacted to provide them with feedback on this scam did not care “We have no right to interfere with what is essentially a contractual issue between you and Falcon Style Limited” (David Raggett CFO) or did not respond (Ian Wilson CEO).
My believe: If someone is legitimate, they won’t threaten you or be elusive or resent your questions or refuse to provide clarification. Martin & Co Abingdon are not legitimate based on my experience and their reaction.
I call for the property Ombudsman and for ARLA to carry out a full fraud audit on Martin & Co Abingdon.
The rudeness I've experienced from the Martin & Co staff is shocking and disgusting. Both Reading and Witney branches have been extremely unprofessional and discriminatory. Do not use them despite their massive advertising budget and outlandish claims of being number one. There are so many better agencies employing friendly people who know how to do their jobs.
Try to avoid this lettings agency. Three reasons why you should avoid this company?
1. Rented room without heating. To repair it took 3 weeks.
2. Two times entered my room without 24 hours notice and without permission.
3. On contract we agreed, that in property will live no more than 4 people. From the very first day in property lives 5 people and it makes hard to use shared areas e.g. Kitchen, bathroom, living room. And also makes more noise.
This is only main reasons you should avoid this lettings agency.
Myself and my partner called Martin & Co's offices a number of times in order to arrange a flat viewing. At first, we had been put through to the wrong office location and the staff on the other end were not sure that there was a Glasgow City office and offered to Google it for me to find the contact details, which I found very odd. When we eventually found the correct number to dial, as I say above, both myself and my partner called to arrange a viewing However, the office were unable to help us at all with setting up a viewing unless the agent was present in the office, leaving us wondering the point in employing office staff to answer calls. After several unsuccessful attempts, we were given the agent's mobile number to call him directly.
As such, myself and my partner called to arrange a viewing (via speakerphone) and set up a viewing for the following Tuesday. Given there was quite a gap between our call and the viewing time we checked that Tuesday would be the very first viewing as we were keen to see the flat early. The agent confirmed the date and time twice with us and we updated our work diaries to ensure we could fit it in, as we currently live and work in another city.
The day of the viewing arrived, and when I called the agent to confirm the viewing for that evening, I was told that the viewing had been on the previous night. When it was pointed out to the agent that he had advised us of the date and time, the agent became angry and very rude, blaming it on us. When asked why he did not even offer us the courtesy of calling to confirm the appointment or check why we had not arrived, he became more aggressive and very argumentative.
The service we received from the company was shocking, the office staff were unable to help with even simple queries like arranging viewings, and the agent was extremely argumentative and rude on the phone - definitely an agency to avoid if this is how they treat potential clients!
We have just rented a house through Matthew and he was fantastic from start to finish! We had totally lost faith in the local lettings agents but I can't fault this branch.
Thank you for a stress free, informative and speedy move in. I will recommend you guys to my friends.
And you right, the patio really is a sun trap!
All the best,
Phil and Mark
Do not believe what you are told by the Martin & Co Newport branch. We are renting a property from them and agreed everything with one person who then left. Unfortunately the handover can't have been that great because we then saw the property back on the market. After a number of phone calls we got it sorted again but we have had various problems...
Confirming a moving-in date (was confirmed 3 days before after we pressured them). They didn't seem to understand that a tenant needs time to organise the move so a confirmed date as soon as possible is essential.
Customer service is not great - they seem friendly enough but are very slow at returning calls or getting answers for you. It usually takes a few phone calls asking for the same thing before you get an answer.
When we made the application I had been made redundant (although got offered a new job about 3 weeks before we moved) and my other half is self employed so we offered to pay 6 months rent up front - on the condition that it was held by Martin & Co and paid monthly to the landlord. Initially they said they'd have to give it to the landlord but after telling them this is not normal practise and not what other agents do, they agreed they would hold it. After paying the 6 months we asked for them to confirm in writing where the money was being held but it never was, and we've now found out they paid the whole lot to the landlord. So now, if anything goes wrong and doesn't get fixed, or the landlord doesn't pay the mortgage and the house gets repossesed, we have no recourse.
The other thing to watch out for is the schedule of condition and inventory. We received this about 2 weeks after we had moved in and it was absolutely apalling. The person doing it must have been half blind. Example - the report said the kitchen tiles are in good condition. In fact, the kitchen tiles must be at least 30 years old, probably more, so there is a lot of wear showing as well as a few chips and in one part of the kitchen there is a square of 6 - 8 tiles missing with just concrete showing. There are many more examples like this so we made sure we went through it thoroughly and wrote a lot of comments, although I still worry we might have missed a couple of things. We are going to take photo's of some of the things that are not in great condition so we have proof... Sounds like we might need it with Martin & Co.
If Martin & Co Newport read this, I suggest you change the inventory checking company that you use. We are renting out our own house in a different area and the inventory/condition report was excellent and accurate - and actually in favour of the tenant, to the point where it said the bathroom blinds were dusty and they were brand new, only put up 5 days before the check was done!
I would not recommend using Martin & Co Newport branch until they realise and put into practise the fact that tenants (and landlords) are paying them for a service and they should treat us as customers.
Reading some of the other reviews, it might be a good idea after moving out of a property that you have taken the time to clean, to take photo's to prove it is clean - or a video might be an even better idea.