Liverpool Alive is the new brand originating from the team at Cuddly Bears Letting. Since establishing in 2002, we have provided a high standard of service for property owners, investors and tenants throughout Merseyside, we aim to continue these high standards with a fresh brand that celebrates & embraces the vibrant City of Liverpool.

Liverpool Alive prides itself on being one of Liverpool’s premier property management organisations within the private sector. Having experienced consistent growth by working with our long standing clients and new clients, we provide a professional, personal service. Our understanding of property management and related services has been instrumental in the continued development of our policies, practices and our most valued asset; our customers.

Serviced Areas

  • Merseyside

Contact Details

  Website
  City Liverpool
  Postcode L1 9AA
  Address 40 Rodney Street
  Phone Number 015 1706 8038
  Fax 0151 709 7076

  • I would not recommend this business
  • None
  • Too many to list

This is the worst estate agents I’ve ever used. Lindsay is a joke of an agent and I would avoid this ‘estate agents’ at all costs.

I’ll break down in detail my experience with this company so you can see how Inept they are.

I moved into a property that this company let. Whoever did the checkout and cleaning of the place is blind. The dining table had 4 broken chairs. The walls had mould all over them in bedroom, living room and bathroom and the property stank of damp. How this was missed at checkout was beyond me.

Thankfully we were going on holiday immediately after moving in so Liverpool alive could arrange a proper deep clean of the house. Although they didn’t put any light bulbs in so we had to use our own (although I’m sure they charged previous tenants for missing light bulbs)

After living in the apartment for several months my partner woke up to a burglar in our bedroom. I was working away at the time so she had to deal with this by herself which was horrifying for her. For months she was having panic attacks living in the flat and she couldn’t sleep without me being there, which was difficult as I managed restaurants so would be away or coming back late quite a lot.

I asked this joke of an estate agent to find something else for us as my partner was suffering horrendously with the ordeal of what had happen. The response from Lindsay was disgusting.

Firstly she didn’t even acknowledge the fact that my GF had just gone through the ordeal of fighting an intruder out of her bedroom. Secondly and the most disgusting part for me - Lindsays response to me asking if they had any other apartments we could move into so that my gf can sleep normally without breaking down every day - “we will have to charge you for the contract in this apartment and you will lose your deposit if you leave earlier”

I was genuinely gobsmacked by this! Not at any point did lindsay even acknowledge my partners mental health throughout this. No attempt for resolution. No empathy towards her customers situation or mental health! Just pay up your contract and go or tough shit!!

The final insult came when we did leave. Now remember how we had no light bulbs when moving in…. They only tried to charge me for missing light bulbs at check out!! Even though there were more light bulbs in the property than when I moved in they still wanted to charge me for the ones that were never there in the first place!!

This company are a disgrace!! Avoid stall costs! Do not ever do business with them!! They are a shambles!!

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Overall ratingPoor

  • I would recommend this business

5* review fantastic service for our property in Alexander tower what a beautiful place to live & fantastic view of the city!
I’ve been living here for over 3 years and the service from Liverpool Alive has been superb !
Very organised company and deliver the service you need .
Thanks to all the staff so helpful
Would highly recommend

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Overall ratingExcellent

  • I would recommend this business

have been letting my property through Liverpool Alive - formerly Cuddly Bear for nearly 10 years now. I have always found their service to be excellent. Throughout that time I have dealt with Lindsay Sanders who has always been quick and professional in responding to my questions and queries. I am living in Ireland so it is critical that I have someone that I can completely trust to manage my property for me. As a company I would recommend them to anyone.

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Overall ratingGood

  • I would recommend this business

Good agency. Would recommend. Have used them for a property i have had in town for the last 6-7 years. Not had a month whereby the property has been vacant.

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Overall ratingExcellent

Very good been a tenant for 6 months and no problems with staff or landlord, would use again.

Customer Testimonials

Liverpool Alive have managed several properties for us for some years now, as we live out of the Liverpool area. They have been excellent at finding and referencing tenants for us; they are quick and efficient at dealing with maintenance problems/repairs; they send out clear, professional rent statements promptly and regularly; and - last but definitely not least! - are always pleasant and cheerful to talk to. We would recommend them unreservedly to other landlords.


Liverpool Alive have very friendly staff who are always available if a problem occurs. I have had only good experiences with them and am very glad I chose them as a letting agent, I would highly recommend them to others for future use.


We have been dealing with Liverpool Alive on behalf of our clients for nearly 4 years now. We have found them to be a very professional and trustworthy company. As Irish investors in UK residential property, it is very important that the agent we deal with is reputable, reliable and responds quickly and efficiently with our queries. Liverpool Alive have been very good to deal with and I look forward to working with them in the future. I would have no hesitation in recommending them.

Social Activity

Check out this 1 bed flat to rent on Zoopla https://t.co/4TgO6eDzIU via @Zoopla
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From Our Website

Early Surrender of the AST at Tenant's Request - Should a tenant need to surrender the tenancy early and the Landlord agrees to re-let the property, the liability for the payment of rent will end once a new tenant is found and takes up occupation. Once you have comfortably moved in to your new home, it is always beneficial to understand what your responsibilities are as a tenant, as well as what you should expect from your landlord. Below you'll find some guidance on what falls under the tenant's responsibility, and what falls under the landlord's responsibility.


If you wish to manage your property but want us to take care of finding your tenants and doing the paperwork then our Let Only Service is the one for you! So whether you are looking for a full property management service in Liverpool for you flat or apartment or just looking for someone to manage your tenants, contact Liverpool Alive today on 0151 706 8038. Energy Performance Certificates (or EPCs) are similar to the efficiency certificates you see on many domestic appliances, like fridges etc.