Leaders is one of the largest, most successful independent residential property letting specialists in the UK, with branches in Sussex, Hampshire, Surrey & Dorset. Over a period of nearly 25 years, we've grown from a one room office in Brighton, into one of the most successful Residential Letting & Management Agents in the United Kingdom.


Serviced Areas

  • Reigate, Dorking & Caterham

Contact Details

  Website
  City Reigate
  Postcode RH2 7BG
  Address Bell St
  Phone Number 0845-345-3170

  • I would not recommend this business
  • None
  • Every aspect of service has been appalling

Sadly, I would have to share the sentiments of the last reviewer. Absolutely shocking service. We have been in our Apartment 1 month. Curtains were hiding rotten windows. Doors have gaps. Most of the windows are broken. Broken double glazing. Water leaking from window in my 3 year old toddlers room. Shower leaking water. Living room especially cold. No inventory or condition report either before or on our arrival.

Have just reported them to The Property Ombudsman and will be reporting them to The Health & Safety Executive. I would strongly encourage anyone else with similar experiences to do the same. No direct debit set up and then lied stating the signature on mandate was not accepted by the bank. Practices within this company are dangerous and the only way to change this is to ensure they are reported through formal channels. Avoid at all cost.

Value for moneyNil
Service & supportNil
QualityZero
LocationDerby
Overall ratingPoor

  • I would not recommend this business
  • None
  • Every aspect of service has been appalling

Leaders pride park, Derby
Appalling service. Been in property for less than 1 month. No condition report. No inventory. Countless phone calls. No direct debit for rent. Absolutely no faith whatsoever in this company. Awful service. Be very careful before engaging the services of this company.

Service & supportNil
QualityZero
Overall ratingPoor

  • I would not recommend this business

Bad experience with Leaders. They allowed our landlord to enter the property without 24hrs notice and also without any permission. When we advised them of this they turned a blind eye. Our landlord also put the property on the market which was not allowed in the contract until we had 1 month left on the contract.

Once again Leaders were not bothered and we then had the inconvenience of more people coming to view the property. We gave Leaders 1 set of keys on the Saturday we were leaving and told them the other set would be in the letter box as we were moving on the Sunday to another country. 3 weeks later we got a nasty email telling us we were going to be charged for new locks because we didn't return the keys. They either forgot or couldn't be bothered or wanted to charge us more money. We spend 2 days making sure the property was cleaned to the highest standard and took photos as evidence.

They then went out of their way to claim that the property was not cleaned to their standard and charged us £145. Things that were not working when we moved in we were charge for as well. All in all it was a very bad experience and I would recommend anyone to think very carefully before renting with leaders and if you do make sure you check absolutely everything. Take a photo of every square inch and don't bother cleaning yourself.

It will not be good enough you will be better of paying for a professional cleaner. It also took nearly 2 months for our deposit was returned to us. Overall leaders were incompetent and very frustrating and I will never use them again and I will do everything I can to let other renters know not to use them

Value for money
Service & support
Quality
Location
Overall ratingPoor

  • I would not recommend this business
  • Bad management

As a landlord I am looking to,change as can' t put up with them any longer. They overcharge and charge for something I've not had. They don't turn up for viewings just leave people waiting for them I know as neighbours have told me. My property has been empty for 3 months now. One of my friends rang and was more or less put off by them and the description they gave was nothing like my property if they had described it like that to me I would have been put off to. Don't go there. John Laing

Value for moneyVery bad value.
Service & supportVery little and none
QualityCosts are overpriced
Overall ratingPoor

  • I would not recommend this business
  • Non at all
  • Lazy rude arogant just avoid

Nobody never get deposit back
Rude, arrogant, spitefull, bullying, shysters, keep away
Big holes in roof they did nothing for 2 years.
Finaly mould was everywhere we moved out and we never see deposit back
Coz they are just fraud makers

Value for money
Service & support
Quality
Location
Overall ratingPoor

Ended up with two dogs in our property after stating no pets. Didn't renew the tenancy agreement or collect any rent from our tenants once the initial agreement had ended, despite contacting us and the tenants to say everything was in progress. Failed to respond adequately or at all to our complaints. After more than a month of chasing them they have still failed to transfer our tenant's deposit to our new agent's deposit scheme. Currently have The Property Ombudsman dealing with our complaint against them. Do not deal with this company at all they are totally incompetent.


Leaders failed to do booked & scheduled check out for our Tenants and then did not chase up with the Inventory Company until 6 days later, despite us chasing them! They gained no forwarded address for the Tenants who trashed the place & left owing Rent. Due to Leaders failing to do the check out as advised, the Tenants are now disputing the bond held and damages. Leaders Office could not even manage to provide a How to Complian Guide, after requesting twice on e-mail and once on the phone. An office to avoid, unless you want to loose a lot of money, time and be completely stressed!


If i had known how i was going to be treated by this company i would have run a mile, I'm a tenant who works very hard on my own little bussiness and i pay 2 rents a mounth i have a clean credit history and no ccj's. Now i'm self employed with a little elderly dog, who is quiet, clean - so i understand that i have to pay sometimes 6 months upfront - i understand that. SO i paid leaders 6 months rent plus fees upfront now that came to just under 5 grand - thats a lot of money in these finacial times, so i moved in on the second day i ENCOUNTERED THE GUY UP STAIRS WHO WAS DRUNK IT WAS 2.30 PM, HE WAS AGGRESIVE AND NOISY, TRYING TO PANHANDLE ME FOR MONEY - I SAID NO. So every night he and his girlfriend would come in drunk at 2 am and keep me up nearly 7 days a week.

I told leaders about this they did - NOTHING, THEIR REPLY WAS - IT'S NOT OUR PROBLEM..? I abandoned the property after 5 months as i couldn't take it - leaders scammed me on the carpet cleaning J230 for one small room. If you use our carpet cleaners we will make sure you get your full deposit back - yeah right. So i needed somewhere to live and like a fool went with leaders again - who found me another flat it seemed nice on the viewing and i took it so i paid another 6 months rent upfront again plus fees and moved in the carpet hadn't been cleaned and stank of cat piss and was LITERARY alive with cat fleas my dog has an implant against fleas she became infested with cat fleas, the toilet didn't flush, the hot water boiler was dead i filled up the bath and when emptied the water went everywhere soaking -THE CARPET IN THE BATHROOM. IT TOOK NEARLY A MOUNTH TO RECTIFY THEASE PROBLEMS. I was led to believe that i could in future pay mounthly, not so and I've been issued with a section 21, these people are just conmen, and shysters. Keep away, i will never use letting agents, again ever, ever.